“My husband app **** for a store card and was provisionally approved and he had to upload or send documents to confirm his identity. But everytime he did the online bot kept saying his file was to big, so we emailed them. Anyway 2 days go past he gets an sms saying they need his documents so we called the contact centre and he was advised to ignore the sms they can see his documents were sent. Then another 2 days go past another sms and email asking for documents. At this point his livid because how many times must a person take a selfie or send documents. So we called them and he was told oh you are approved you can collect your card at these stores and you can use the virtual card in the app. So he logs onto his app and tried to activate the virtual card but there was a contact number there that was not his so we call again mind u woolworths it's a shared cost so this is airtime that must be bought, shocking. So we call and they update and again they say u can collect or use virtual card in store. So my husband goes to shop and at the till they tell him no credit oh my god he was so embarrassed, he goes and shows them the app showing the approved credit and they can see his card is activated. But they are saying on the system it's showing zero credit. Like what the actual! Woolworths get your ducks in a row please. Now we must call again and buy more airtime to figure out what is wrong. My husband already said he is not taking more selfies or sending more documents. The fact is he was verbally advised over the phone and he has proof on the app his approved so what is wrong. I wish I could give no stars...”
“Delivery was for birthday. Part order delivered on the birthday date. 10 days later other item delivered.
Absolutely not communicating.
Will never order online again. App details regarding delivery not updated.”
“As from December 2025 , I have been trying to get my account sorted.
Woolworths instalments was added after I"ve made a payment.
This is reflecting bad on my account. Every month I receive calls from Woolworths to make payment arrangements, however my account is up to date.”
“Who buys in your clothing? Everything is Grey, brown, black and white. Boring clothing. That's why the consumers turned to Shein, colour and imagination. All SA clothing stores looks like North Korea. Bland colours.”
“The service at Woolworths Tyvervalley Café is absolutely non existent. If an waiter arrive after waiting more than 20 mins and you place your order, the waiter is better knowing, example: asking for sourdough you get asked do you want white or brown bread, when telling the waiter you don't want any oil used she says they only use butter. Oil, butter is the same thing. Why want to be better knowing than what the customer are asking for. Eventually when the food arrive it is cold, the ingredients isn't the same on the 2 pieces of sandwich. Every time I give them a chance to go and sit and order, but it is just a disaster. And it isn't just from now, it is from the day the café opened in the new space. It is bad, because when you are done with your shopping you are tired and hungry, you don't want to walk to the other side of the mall, and the mall doesn't have decent restaurants that you can eat something healthy. They need to sort out the lack of waiters, the service, food and noise inside (they didn't sound proof the space inside). Surely the management of the Café must be aware of the problems they are having?”
“I visited Woolworths greenstone since I was around there. I bought a full chicken only to find that it was not well cooked when I got home 😭, when I try to microwave it blood is coming out . Worst experience I even had to throw it away”
“Today I visited Woolworths Promenade branch to do my monthly grocery shopping, and unfortunately I had a very disappointing experience at the tills.
The gentleman assisting me was very unwelcoming from the start. I greeted him, but he did not greet me back. I also informed him that I had reusable bags with me, yet he remained silent throughout the interaction. After packing my groceries into my bags, he added extra bags without even asking me, and I chose to stay quiet.
What made the experience more uncomfortable was that he never communicated at all ,not even to ask whether I had a loyalty card.I even thought he was non-verbal.I eventually handed him my phone so he could scan my Loyalty card, and the only time he spoke was to tell me that my phone was locked.
In all my years of shopping at Woolworths, I have never experienced service like this before. This was my first negative experience, and it left me feeling very disappointed.”
“MUSGRAVE - LADIES COUNTER TELLER AND CUSTOMER CARE SUPERVISOR - The interaction I had with staff during a return query was unhelpful and lacked clear communication and professionalism. I also found the manner of engagement to be dismissive and not aligned with the level of service expected from Woolworths. I am requesting that this matter be reviewed in relation to staff conduct and overall customer service standards at the branch as this is not the first time.”
“The service at Woolworths coffee shop at Village Square, Durbanville is the worst you can experience. The staff in the kitchen needs some training. They are more interested in challenging each other than preparing the food and the manager is not able to manage them!!”
“Woolworths you need to review your prepared meals, very few options for garlic allergies
Nothing to choose from, why does every meal have to have garlic in.
I am sure l am not the only one who feels the same”
“Woolworths are starting to loose the plot. Lynnridge mall store - Saturdays many out of stock items and the cashiers are the most unfriendly if all the supermarket chains.
What is going on? Worst of all, they just don't care!!”
“Thank you Zanele from Cambridge Crossing Paulshof Woolworths… your thoughtfulness, the lovely gesture with the flowers made my day. I already enjoy shopping at Woolworths and people like you make it that much more special.”
“Bought 1.8l ice cream from your Westwood Mall store. When I opened the ice cream it was half way full,weighed it and weighed 1.5l.This to me is a total rip off paying like R 99.99 for 1.5l shocking”
“I've been buying my kids clothes at woolies..my son was born 2021 since then till now 2026 I haven't had any issues with their clothes but this year 2026 that's when I experienced change in their clothes they turn to lose color n they not even 3 months old im not happy with color fading however im happy with the texture of clothes please do something regarding that because all the clothes that I bought recently they like that they lose color his now 5years old..”
“I recently met Lin at the Sisley counter, Woolworths Tygervalley. What a lovely shopping experience! I appreciated her sound knowledge, kindness and professionalism. Thank you Lin.”
“I Will like to thank,Sihle , Hope and the one lady at Finance just forgot her name for their assistance it was 1&half hour of stress but they really came through for me @Woolworths Mall of the south,they were so patiently and understanding and putting my needs first big up girls continue the good work,very much appreciated!!!! 🥰”
“The 1kg Burrito and chicken ready meal was the most disgusting thing I have ever bought from Woolies . Stodgy wrap, tasteless questionable sauce and not a lot of chicken. VERY disappointing. Threw most of it in the bin”
