Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 669 Reviews

10 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 669 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woolies have always set the standard for quality and high end products. However, I have recently noticed that the cakes and baked products are too sweet and this deviates from the expectancy of my experience...”

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Posted 2 months ago

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Posted 2 months ago

“I ordered rocket on Woolies dash which said it was washed but was infested with bugs. Took the time out to send an email on the 11th October 2025 to Woolies with no response to date. Now sat for 15 mins on a call with Woolworths call Centre only to be asked to do the whole process again . I'm really put off Woolworths, their customer service is pathetic. Absolutely archaic systems who interrogate their customers rather than solving the problem. Shopping on Pick and Pay is a dream... All queries are on the app and resolved rapidly. No need for calls and wasting their customers time.”

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Posted 3 months ago

“Woolworths please do something better about security of yours being black it doesn't mean we criminals they make us feel uncomfortable they check how u dress and assume u and judge u then they will follow u the whole shop serious do something and train them well coz it's annoying”

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Posted 3 months ago

“Your App is the worst ever! Having got the App and registered etc etc moths ago I am now being asked to register again! I am unable to type in my email address and therefore can go no further. I am diasappointed in such bad service from a company who prides itself on perfection. All I hear from people is how bad the App is! Wake up! There is no excuse in this day and age to have a bad App.”

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Posted 3 months ago

“Transaction of USD0.01 made at WOOLWORTHSE 07485016560 GB on 30/09/2025 14:41:01 on your Cr.Card XXX6020 could not be completed . For assistance, please call 600 502030 (within UAE) or +97126210090 (outside UAE).”

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Posted 3 months ago

“The mobile app is very disappointing. It crashes frequently, especially when I try to check in-store stock for an item. I deleted and reinstalled it, thinking the issue was with my phone, that wasn’t the case. Really let down by the experience”

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Posted 3 months ago

“Woolworths app is the worst to use. Most times it’s got an OOPS sorry problem, very unuserfriendly app, constantly asking gor updates and login details. Worst app.”

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Posted 3 months ago

“Worst customer experience with the app!!! There is always items out of stock and you are not notified while they are adding the items, they don’t even replace the items, cannot track the shopping as the app never works and you wait hours for your order! Will not order from Woolies again! Worst experience! Checkers60 is absolutely amazing and reliable!”

Woolworths SA 1 star review on 24th September 2025

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Posted 3 months ago

“i have been reporting since Saturday that i was charged R900 for southernfried chicken instead of the price on the item.of R94. It seems that the urgency of this refund is not important to your business. Im still waiting for my refund. If any of my other payments bounce are you paying my bank charges?”

Woolworths SA 1 star review on 17th September 2025

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Posted 3 months ago

“The site does not work properly. The app does not work. Unbelievable.”

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Posted 3 months ago

“Terrible customer service. Both times i had a bad experience with woolies dash, first time i paid and was invoices for 4 items and only 3 were sent, after contacting woolies customer care several times nothing was done about it, not was i refunded nor given the missing items. Second time i was sent rotten yoghurts, which my kids ate and got sick after eating them, also nothing was done after i called them and told them what happend, not even a email with an apology, nothing, no acknowledgement at all. I rather buy from checkers, much more reliable and customer care is great. Woolies should learn from them. Wont be purchasing again from woolies for sure. Thank you”

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Posted 4 months ago

“WhatsApp channel helpline doesnt work. Waste of time. Woolworths App also needs to improve in terms of account details and rewards that never show up on the app like they’re meant to. Can’t edit any of my details. Struggle to change My School details too. My rewards doesn’t work on app. How does one get help?!”

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Posted 4 months ago

“Sad to receive such a bad service at a woolies that I use on a daily went in to get myself some wings and a salad dressing on my lunch break fair enough they told me to wait for about 5 min will they being prepared I had no problem with that, however to be served last while other customers that found me there waiting got served right in front of me after being told to wait even over 5 min was I not being called "Chomi"are you also waiting for wings honestly I am beyond disappointed by our fellow sales Associates.”

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Posted 4 months ago

“I am disappointed ☹️ ordered on woolies dash and this is what I have received.”

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Posted 4 months ago

“Unacceptable. The mobile app, whose funtionalty is so far below par, let alone, against the "Woolworths standard". The call center agent was also unable to answer basic questions, and lacked the nous to understand: when you're assisting with a mobile app issue, don't advise on navigation applicable to use of the web interface.... One of a a few here. Despite her shortcomings, I felt sorry for her, as she's assisting with a product that is known for its failure on myriad delivery outcomes. Setting your staff up for failure is demoralising, to say the least. The quality of telecomms also was a negative contributing factor. Woolworths, for the values, quality, integrity, standards and prices you preach/maintain, this is a failure. Surely, you have access to the internal and/or external resources that can deliver an app with the required functionalty 99.99%? If you did a survey of a sample set of your customer base that has been forced to find an alternative, albeit, "second-prize" online supplier, I'm sure the loss of sales on that alone would be material. I'm not accounting for long-term losses, brand deteriration impacts, etc. You need to do better.”

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Posted 4 months ago

“I applied for a secondary card for my son at the Chatsworth branch.I was told that my son would be able to pick it up as I work abroad.There was no communication since June.When my son went to find out it was mentioned that there was a dispatching issue and he has to reapply when I am there.I have emailed Woolworths customer service regarding this issue and I have not received any response.Absolutely disappointing service from Woolworths .”

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Posted 4 months ago

“Absolutely disgusting service and attitude. 2 x lamb and dessert not packed. Called help centre twice, after full detail confirmation I get cut off and then transferred to another agent. After demanding an explanation they say out of stock. Why is a no note placed in the bags. Why is no email reply sent back to say out of stock.? When will the values be refunded? Why do they use those useless weak paper bags that always tear open dropping the delivery all over your driveway. Mr Boss man of Woolies Foods, DASH and your delivery departments are stuffing up your reputation big time . Take some action.”

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Posted 4 months ago

“4 of us had poor service today at the Woolworths restaurant at The Grove, Pretoria.”

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Posted 4 months ago

“Only gave 1 star because didn't provide a 0 or minus numbers Payment issues due to no verification functioning. Tried 2 cards from different banks. Slow slow slow Telephone assist poor App looks messy, cluttered, lack logic in design and unappealing. The whole experience has shattered my confidence in Woolworths digital and financial services.”

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Posted 4 months ago

Woolworths SA is rated 1.5 based on 669 reviews