“The service at Woolworths Tyvervalley Café is absolutely non existent. If an waiter arrive after waiting more than 20 mins and you place your order, the waiter is better knowing, example: asking for sourdough you get asked do you want white or brown bread, when telling the waiter you don't want any oil used she says they only use butter. Oil, butter is the same thing. Why want to be better knowing than what the customer are asking for. Eventually when the food arrive it is cold, the ingredients isn't the same on the 2 pieces of sandwich. Every time I give them a chance to go and sit and order, but it is just a disaster. And it isn't just from now, it is from the day the café opened in the new space. It is bad, because when you are done with your shopping you are tired and hungry, you don't want to walk to the other side of the mall, and the mall doesn't have decent restaurants that you can eat something healthy. They need to sort out the lack of waiters, the service, food and noise inside (they didn't sound proof the space inside). Surely the management of the Café must be aware of the problems they are having?”
“I visited Woolworths greenstone since I was around there. I bought a full chicken only to find that it was not well cooked when I got home 😭, when I try to microwave it blood is coming out . Worst experience I even had to throw it away”
“Today I visited Woolworths Promenade branch to do my monthly grocery shopping, and unfortunately I had a very disappointing experience at the tills.
The gentleman assisting me was very unwelcoming from the start. I greeted him, but he did not greet me back. I also informed him that I had reusable bags with me, yet he remained silent throughout the interaction. After packing my groceries into my bags, he added extra bags without even asking me, and I chose to stay quiet.
What made the experience more uncomfortable was that he never communicated at all ,not even to ask whether I had a loyalty card.I even thought he was non-verbal.I eventually handed him my phone so he could scan my Loyalty card, and the only time he spoke was to tell me that my phone was locked.
In all my years of shopping at Woolworths, I have never experienced service like this before. This was my first negative experience, and it left me feeling very disappointed.”
“MUSGRAVE - LADIES COUNTER TELLER AND CUSTOMER CARE SUPERVISOR - The interaction I had with staff during a return query was unhelpful and lacked clear communication and professionalism. I also found the manner of engagement to be dismissive and not aligned with the level of service expected from Woolworths. I am requesting that this matter be reviewed in relation to staff conduct and overall customer service standards at the branch as this is not the first time.”
“The service at Woolworths coffee shop at Village Square, Durbanville is the worst you can experience. The staff in the kitchen needs some training. They are more interested in challenging each other than preparing the food and the manager is not able to manage them!!”
“Woolworths you need to review your prepared meals, very few options for garlic allergies
Nothing to choose from, why does every meal have to have garlic in.
I am sure l am not the only one who feels the same”
“Woolworths are starting to loose the plot. Lynnridge mall store - Saturdays many out of stock items and the cashiers are the most unfriendly if all the supermarket chains.
What is going on? Worst of all, they just don't care!!”
“Thank you Zanele from Cambridge Crossing Paulshof Woolworths… your thoughtfulness, the lovely gesture with the flowers made my day. I already enjoy shopping at Woolworths and people like you make it that much more special.”
“Bought 1.8l ice cream from your Westwood Mall store. When I opened the ice cream it was half way full,weighed it and weighed 1.5l.This to me is a total rip off paying like R 99.99 for 1.5l shocking”
“I've been buying my kids clothes at woolies..my son was born 2021 since then till now 2026 I haven't had any issues with their clothes but this year 2026 that's when I experienced change in their clothes they turn to lose color n they not even 3 months old im not happy with color fading however im happy with the texture of clothes please do something regarding that because all the clothes that I bought recently they like that they lose color his now 5years old..”
“I recently met Lin at the Sisley counter, Woolworths Tygervalley. What a lovely shopping experience! I appreciated her sound knowledge, kindness and professionalism. Thank you Lin.”
“I Will like to thank,Sihle , Hope and the one lady at Finance just forgot her name for their assistance it was 1&half hour of stress but they really came through for me @Woolworths Mall of the south,they were so patiently and understanding and putting my needs first big up girls continue the good work,very much appreciated!!!! 🥰”
“The 1kg Burrito and chicken ready meal was the most disgusting thing I have ever bought from Woolies . Stodgy wrap, tasteless questionable sauce and not a lot of chicken. VERY disappointing. Threw most of it in the bin”
“Woolies fruits are always the best no matter the price, until recent the banana skin looks fresh but inside was total black which opens now purchased a day ago
Sand with potatoes, as it says on the bag but now sand info with very bad and hard cooking potatoes, maybe been overlooked or ignored..
You are dropping quality with same higher prices come back,”
“I am not impressed with this RIDICULOUS store. what i am going to say is NEVER purchase a name brand product from them .
i have bought 2 branded products 1) was Steve madden shoes - i went back the very next day as in the box were 2 Different sizes - 2 hours of arguing about this i had the box - the slip the everything and it was implied that i swopped them ....... WOW! then 2) someone got me a pair of LEVIS but bought 1 size too small - it was a gift so the Tags were removed - Woolies have the SAME garment on the shelf - they can see they BRAND NEW and NOPE they refuse to exchange.
Woolies used to be my go to place - NO MORE
treated like rubbish even when THEY made the error
Crazy No return allowed no swop out allowed so here i sit with Levi jeans size 30 that reach my thighs !!!!! I am not a twiggy - i am a Marylyn, i have hips!”
“I love the Tiramisu cake and I bought 2 cakes from woolies norkem Park 1 week apart and they both had hardly any cream between the layers. I understand times are tough but come on dry cake???? 😒 Do better woolies I cannot buy a tiny cake for R300 and get no cream that's ridiculous”
“I would like to thank Itumeleng @ Woolworths Woodlands for assisting me with an Egyptian Cotton Duvet Cover Set I was looking for recently. She went the extra mile in finding stock for me. I would also like to thank Thapelo @ Woolworths Menlyn for her service in keeping the two duvet covers for me at Menlyn. From a very happy Woolworths customer. Thank you so much! Jeanette”
“I'm at Woolies Kids floor in Southgate trying to get shoes for my daughter, I asked a lady Shelly/Sherry or Sharon who's on the floor to assist me and I start by greeting her and greeted her again thinking she didn't hear me the first time, she continued with what she was doing and said "ask the there by the till". Sounded so annoyed and rude.”
