Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed . I purchased fresh produce online in 5th January, delivery 6th. The incorrect items were delivered. The driver took them back . Since then I have been experiencing difficulty in receiving my refund. I was told 3-5 working days . My last interaction (per email) I was told that the incorrect amount was “plotted” and has to be rectified???”

Helpful Report

Posted 6 months ago

“I am unhappy with the Woolies dash service not delivered ALL items ordered and paid for. The App is slow to inform the user on out of stock items. I had essential items for delivery to prepare for supper not delivered. It's really annoying and crediting my Account later does not Cut it.”

Helpful Report

Posted 6 months ago

“They are so slow delivering later than the time stated. They should ask Pick ‘n Pay and checkers how they do it because wow the worst ever”

Helpful Report

Posted 6 months ago

“I ordered fashion items before Christmas and still have not received my order. I have been calling customer services with promise that team leaders would call me back, but they do not! When they check my details on their system they see that I have waited more than necessary for my purchase, however, I am given no reason for the delay. I am absolutely dissatisfied with how they have handled my purchase. I have asked for a refund as I was given no alternative to correct their actions.”

Helpful Report

Posted 6 months ago

“YOU ARE THE BIGGEST COMPANY THAT LIES ABOUT THE CLOTHING ON 50% DISCOUNT. THEY LIRE SO MUCH THEY RIP YOU OFF. THE SHOES WERE NORMAL PRICE 399.00 I PAID 299.00 50% THE PRICE SHOULD HAVE BEEN 199.00 AS 50% DISCOUNT. DO NOT BELIEVE THEIR SALES THEY ARE NOT TRUE REFLECTION THEY LIKE TO ROB PEOPLES . SIS ON YOU THIEVES”

Helpful Report

Posted 6 months ago

“I do not recommend using Woolies Dash unless you want to have your money unlawfully deducted off your account. I ordered goods on Thursday 9th Jan , the money was deducted from my account on the day but my delivery did not arrive. I have sent numerous emails to The Dash call centre and even copied in the CEO but I have still not received my refund which was promised to me over the weekend. I am a regular Checkers Sixty60 shopper and never experienced anything like this before, Sixty60 reserves the funds , keeps you updated on the app throughout the transaction and only deduct once goods have been received. It is totally absurd that an upmarket retailer like woolworths has such poor technology and systems that customers are not provided with updates on online same day delivery orders, there is no functionality to edit your profile on the app and money is deducted from customers even if goods have not been delivered. Really Woolworths is this the best you can do? How are you putting you customer first and doing good business when a simple refund of money cannot be done?”

Helpful Report

Posted 6 months ago

“Woolworths online ??lmao everything is out of stock ,asking myself what’s the point of the online store cz there’s literally nothing to buy”

Helpful Report

Posted 6 months ago

“Good Day The day before Xmas, at the boardwalk branch in PE, there was a female manager on duty, whom I’ve seen for the first time. She was very unhelpful & impolite. I hope she was just a backup and not permanently there, as I shop there every second day or so, being 4km from the boardwalk, also we are not at all accustomed to such bad service and attitude! Thank you for striving for good leadership which we are accustomed to at most, if not, all of the branches!, country wide … Sandton being my favorite branch!”

Helpful Report

Posted 6 months ago

“Worst experience with wollies, purchased items online, never arrived from December till now, I was told cell number was incorrect, gave them a correct one, still failed to deliver, today I'm told it was out for delivery seven times but never reached me, because someone didn't update my info. Their system says it been delivered but I haven't seen my stuff. Total mess, confusion and lack of organization.”

Helpful Report

Posted 6 months ago

“I usually cannot wait for the festive period to buy a fruit cake! What a huge disappointment this year! I do not understand what happened to WW quality control! Bought 2 in Polokwane and my daughter bought one in White River! Never again will I buy a fruit cake from WW's! Poor poor poor.........”

Helpful Report

Posted 6 months ago

“Brooklyn Mall coffee shop The worst place ever!! I ordered a chai latte and the milk was sour and the taste was awful. Service was also very bad….i waited 25 min for that horrible chai. Employees are also incredibly rude and not very helpful…”

Helpful Report

Posted 6 months ago

“I usually love Woolies 100% but however have a complaint with this particular item I purchased on the 30th of December 2024. A beautiful white ladies peakcap for my holiday in George. Unfortunately I found once wearing it that it was digging into my forehead. It is so uncomfortable to wear. I would not recommend anyone to purchase this cap. You might find the same discomfort as I do. So I can't even return it as I've used it at the pool. Photos to follow.”

Helpful Report

Posted 6 months ago

“Dash delivery had missing items and the store made unauthorized substitutes. If an item is out of stock, then call or WhatsApp me so I can choose my own substitutes because your "choose a substitute" option on the App is a joke. It never allows me to pick a different product.”

Helpful Report

Posted 7 months ago

“This is my excellent review on purchase of the turkey . My family friends and I have never tasted such succulent turkey . You have out did and top it all . Well worth the price I paid . Thankyou hope to see it more often not only at Christmas.”

Helpful Report

Posted 7 months ago

“Tiramisu dessert and cake- the original was not on shelf so I grabbed the cake and the desert×2. It's edible however nothing great and tastes nothing close to tiramisu. It's expensive at the convenient store and a disappointment as after tasting no one even wants to eat it. It's palatable but disappointing if you're expecting a simple Teramissu end up with a vanilla sponge cake topped with super sweet mascarpone mouse that's tastes nothing like the mouse on the original tiramisu. R279 and R129 later only for it to be to sweet to our liking. Let's not talk of the craving that made me take the drive there and probably why the disappointment is even felt much more.”

Helpful Report

Posted 7 months ago

“Bought the kiddies pizza squares and the poor quality received. There was hardly any cheese and the pizza base dry and tasteless. Very disappointing.”

Helpful Report

Posted 7 months ago

“We were at waterfall corner and then they gave us the wrong Samosa flavoured we wanted mince meat and they gave us ham and cheese and there was a worker on her phone sitting in the corner she made us wait five minutes one star”

Helpful Report

Posted 7 months ago

“Please check your gluten free products. It is the third time I have eaten gluten free products from woolworths and felt ill after eating it. The gluten free sponge cake and white bread need to be checked. I have spoken to 3 managers about this. They take your details and say they will get back to you. I am still waiting for a response. I have celiac disease.”

Helpful Report

Posted 7 months ago

“The same scenario happened December 2023 as well. Woolworth online shopping leaves much to be desired, in fact there is a serious problem. 2023 and again Dec 13th this year I placed an online order from Spain for children clothing for my grandchildren´s Chirstmas box. The online website has a section ASKING FOR SPECIAL INSTRUCTIONS. My instructions were for the DELIVERY PERSON to contact my daughter-in-law (her mobile phone given), so that she can open the security gate to her complex. How difficult canthat be? Instead, I get an email telling me that I could not be reached on the day of delivery. I immediately replied to that email advising that the SPECIAL INSTRUCTIONS were not followed - my email was not acknowledged. Daughter-in-law followed up with a phone call and was unsympathetically told that they could not help her - the goods were taken back to Woolworth and cannot be reissued. So who is in charge of online shopping and why are special instructions ignored?”

Helpful Report

Posted 7 months ago

“I purchased 2 occasion dresses and pants on Woolworths online for an event for my children on the Black Friday sale three weeks ago. It started off with the courier company, Ram Courier, claiming that their driver couldn’t find my address, followed by a cat and mouse game with Ram Courier playing pick an excuse from, we can’t locate the address to the driver is in your area to we now can’t find your address to we don’t recognise your reference number. Then they just started hanging up on me after being on hold for up to 26 minutes. When I tried Woolworths customer care, their excuses ranged from the driver can find your address to we use different courier companies, including companies that cannot read a map, to our courier company doesn’t work on weekends. Even after insisting that the matter be escalated, no one from Woolworths has been in contact with me since 5 December. When I realised that no one was prepared to help me, I had to go and purchase backup outfits for the event, which I am glad I did because my phantom package still hasn’t arrived and no explanation. At this point, Woolworths has not offered an explanation or remedy to this unfortunate situation.”

Helpful Report

Posted 7 months ago

Woolworths SA is rated 1.5 based on 622 reviews