Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 593 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 1 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy WOOLWORTHS COSMETIC & MAKE UP products unless you have looked at the ingredient list. They all contain cheap comedogenic ingredients. I got two styes while using Woolworths cosmetic and make up products, for the first time in my entire life! Since I stopped using WOOLWORTHS COSMETICS AND MAKE UP PRODUCTS (I discarded the full tubes and bottles), I have not had another stye! Disgusting products!! You can't make a silk purse out of sow's ear, Woolworths, no matter how you dress it up!”

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Posted 4 months ago

“Very Good service received from Phumlani Mthembu. True ambassador for the Woolworths brand. Good knowledge of all the products he promotes. Very patient and helpful.”

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Posted 4 months ago

“I am absolutely disgusted with the different shops that sell different quality of products. The fruit I buy at Canalwalk is of better quality than the fruit I’d buy at Vangate Mall. Our money carries the same value irrespective of what area people reside in. Highly disappointed. Woollies you can and should do better. The cherries I bought sell by date was the 30th Nov the very same day I bought it. The grapes same thing bad bad quality. If that’s the case close down and only cater for the elite areas.”

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Posted 4 months ago

“My mom bought carrots on Thursday,and they already look horrible.”

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Posted 5 months ago

“The most hypocritical company. They claim to be environmentally friendly to charge us a crazy amount for bags, meanwhile everything they sell is in plastic. Hypocrites, greedy and money hungry.”

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Posted 5 months ago

“I placed an order on the 27th of November 2024 paid the R75 express fee which meant I will get my oder on the 28th November, as I needed them by Friday 29th November. I also wrote the wrong address so I wanted to change it or locate the driver and give him the correct one I called their 086 number which the lady that answered helped me a lot now she transfers me to the call centre Lord she was so un professional telling there's nothi6she can do for me except to tell that my order has not even left Johannesburg mind you it is already the delivery day. I'm so disappointed with Woolworths such a big company with no professionalism and putting the customers needs first. Highly disappointed”

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Posted 5 months ago

“I was at greenstone today shopping for 3 for 2 I met Lindi from the kiddies department she was so rude towards me and she was shouting at me she even swore and told me that we will meet outside”

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Posted 5 months ago

“I ordered a track suit and only received the jacket without the bottom . I sent an email and only received one call saying they are investigating and it would take them 24 to 48 hours to conclude the investigation. It has since been more than 2 weeks since I received the incomplete order and the issue has not been resolved. Disappointed honestly”

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Posted 5 months ago

“BEEN WAITING A MONTH FOR MY REFUND, will never make use of the Woolies dash app again or it’s pathetic customer service.”

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Posted 5 months ago

“In store multiple products always out of stock. Been bad since 2020. The app is ridiculous. Now they want you to choose your time slot the next day and pay R60 extra for it. Thwir customer service for dash is appauling. You just lost another customer to Checkers.”

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Posted 5 months ago

“It takes them a month to respond to a card application, even when you call to follow up they send you from pillar to post. What a sad experience 😢”

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Posted 5 months ago

“Your dash payment system is faulty 99% of the time, having to keep retrying, missing time slots. My delivery was for 6-7pm and at 7:30 I just cancelled my order. No contact. No explanation nothing. It's actually an abomination that you have such a poor system when you charge so much for your food.”

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Posted 5 months ago

“My pair of navy blue soft & flexi shoes broke on Sunday while I wore them to Church. I then took them off, and went to Woolies store at the Waterfront. I explained to the customer service lady, what had happened. They then wanted to know how long ago I bought the shoes, to I responded, about 6 months. I was then told that they cannot return my broken shoes as that brand was on the shelves more than 6 months ago, and there return policy is only up to 6 months. Thus leaving me as a customer with broken shoes after wearing it for 6 months, and not being able to be compensated for it braking. This was very disappointing for a Woolies store.”

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Posted 5 months ago

“I prefer using Checkers on line shopping app because AT LEAST ONCE A WEEK on the woolies app it is impossible to load items into the basket Please fix your app...this cannot be so difficult”

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Posted 5 months ago

“I have never had such a bad experience. Tried to order some stuff 6 days ago, took Woolworths 1h20 minutes to get a shopper, then cancelled the order. I have been calling the customer care centre since Monday morning, same response everyday funds are on hold awaiting release from the bank. They will escalate to their finance department to send a letter to the bank. Still no letter, nobody monitors or responds to my emails, you call to have people give you the runaround regarding the letter. Requested to escalate to their manager, they are saying it’s not possible. Never expected this from Woolworths. By far the poorest service I have ever received. Not likely to shop here again.”

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Posted 5 months ago

“Fuxking pathetic. Perfect example of a 3rd world country. Such a renowned brand yet such pathetic service. Leave it up to south africans to fuxk everything up.”

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Posted 5 months ago

“Constant headaches with this app. Sometimes payment doesn't work, sometimes items suddenly wont add to cart. Takes sooooo long to do anything - very slow. Messages from shopper are not easy to find - in fact if you dont follow the first notification that there is a message, you just wont be able to navigate to it at all. Search facility really low level - unless you know the exact product name you'll find it hard to find.”

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Posted 5 months ago

“Once again your Woolies app will not add to the basket. You have lost thousands of Rands due to your App. I always try Wooleorths first and after 10 frustrating minutes switch to Checkers”

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Posted 5 months ago

“I bought the Woolworths Buttermilk Rusks. They are utterly aweful! They are completely tasteless and very very hard! These are the worst rusks imaginable. Would recommend they be removed from your shelves. Definitely not Woolies quality”

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Posted 5 months ago

“Im very disappointed in woolies dash, sec time i place an order and was told my order was delayed & will be delivered tomorrow. Very unacceptable because i needed the cake for a birthday today. Bloody incompetent & poor service. Cancel the damn order & refund my money urgently!!!! Bloody useless company!!! I want my money”

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Posted 5 months ago

Woolworths SA is rated 1.5 based on 593 reviews