Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 595 Reviews

11 %

of reviewers recommend Woolworths SA

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1.5

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Woolworths SA 3 star review on 2nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dash/ delivery service is terrible. 90% of the time they never deliver the full order. They need to mark items and out of stock on stead of making false promises. This service has deteriorated massively over the past year.”

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Posted 6 months ago

“I've always wondered why Door dash is not popular in my estate like Checkers 60 or even PnP ASAP. Today, I experienced the complete incomplete of Woodlands Woolworths door dash topped by lack of accountability from their customer "service" when an issue is brought to their attention. Going forward, I will laugh as I watch Woolworths market share plummet and stocks dive while cheering Checkers on.”

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Posted 6 months ago

“Morning, we went to woolies middelburg this morning at 10am, 02/10/2024, to get the necessary fresh items but there were litterely nothing on the shelves, and this is not only one item?? What a disappointment and bad customer experience!! What's happening?!”

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Posted 7 months ago

“I bought a goat wool sweater, and it fits perfectly, I bought the same sweater in a different color and the sleeves were 4 cm shorter, I ordered them online. I was cheated again at Woolworths, ordering clothes online are off cuts clothes. as the first purchase.”

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Posted 7 months ago

“On Saturday I purchased your Garlic Bread which was dry and very little Garlic butter inside. Very disappointing after Woolworths normal standards. Tried to upload a photo as you can see only dry brad however your system is not working? Please send me an email where I can send photo Thanks”

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Posted 7 months ago

“Placed 5 orders via the Woolies Dash / Woolworths app. That was almost a month and a half ago, They debited my account for the amount that all my shopping items were, they did not inform me that certain products were out of stock, hence I already paid the full price for all my items , this happened about 5 times , they owe me a refund , I emailed them ,asking when this will be refunded , just for them to tell me this will be escalated. This is just so unacceptable, and they could really improve the app. And not yet resolved.”

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Posted 7 months ago

“Badly stitched clothes and cheap material quality at a high price. Appalled by the terrible customer service as I’ve been reaching out to Woolworths head office for over a month now, soon going on two trying to get updates on my top. I’ve sent countless emails, made phone calls, sent DMs on social media and I am still not helped.”

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Posted 7 months ago

“If I could give a - 0 I would. PLEASE read this before applying for a credit application. They falsely advertise R2000 voucher. Please see the attached photo “ catch” of the century. Woolworths is STEALING from customers. Please use your common senses before falling like I did! It is a SCAM”

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Posted 7 months ago

“So I order on Woolworths SA site and I am from SA. A week goes by and I ask where the parcel is. They tell me I have to wait up to 20 working days for it to come. How does this make sense? The tracking shows it came over land and see via plane and ship to get here. If I wanted to shop at Temu or Shein I would’ve done so.”

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Posted 7 months ago

“Woolworths app, what on earth is going on? The slowest, most difficult to navigate shopping app! Paid by debit card for my shopping messaged on chat to say I did not receive a confirmation email, within operating hours and I received no reply. Wish this was a once off but your app is constantly a pain to shop on.”

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Posted 7 months ago

“Overall great store, but please improve your online shopping site. It is atrocious 🤨”

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Posted 7 months ago

“I bought 2 pies at the branch in The Parks on Jan Smuts Ave One was chicken and mushrooms, my husband has NO chicken in his just gelatinous sauce, I had a spinach one, if there was half a leaf in it that was a lot, no wonder I buy most of my groceries at Checkers, Woolworths is just a rip off these days Very unhappy customer”

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Posted 7 months ago

“Overall, Woolworths SA represents quality, but the Woolworths "koeksisters" (quotes intentionally added) are horrendous and are a disgrace to South African heritage. Either change the recipe or take it off your product line, but something needs to change.”

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Posted 7 months ago

“I love Woolworths and will continue to shop at Woolworths....besides the quality, I am a humble patriot the main reason I shop at woolworths is because it's supports local.....my wife recently bought me a boot for winter which unfortunately lasted just over 2 months as it started giving in. I returned it and was not disappointed with the Woolworths is promise of quality... A full refund was given... However in my honest opinion which I hope sends a message to the buyers....we never ever had a problem with your quality of shoes before and I have 3 boys..... Inferior produced items will destroy your brand and the promise of quality you stand for.”

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Posted 7 months ago

“Been to Vangate woolies after a few years today. Me and my daughter and 10mnth old grandchild, and what a beautiful experience got to the till with clothing and a few snacks. Little 1 got a bit irritated being in the trolley for a while and the cahier Inshaaf did not give me a chance to ask her if she could ring the prawn chips first before the rest of the other items,to give to the baby. And it was done with a smile it was extremely observant of her and still had the time to give us a smile. This is the type of service you expect going shopping, but that is a big burden for some staff at the opposition. Store manager Mr Nqaba just as helpful thank you once again for making my shopping experience in your store so pleasant”

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Posted 7 months ago

“I was really happy with the service I received yesterday at Woolworths in Richards Bay ♥️ what a friendly lady she was Thato , that’s her name. I’m really happy worse I was having a bad day”

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Posted 7 months ago

“I'm really not happy with the treatment I received from Woolworths Newcastle Mall, was buzy shopping on Baby boy section. While I was busy with the shopping she showed up took the size I'm looking for took hide it for herself. I was told to come back in the shop to check some other time if that item came back where else as a customer I'm in store she took the size and hide it. I was really not happy by the staff, is it the way Woolies management though their staff to treath customers in their stores. LINEN BLEND BIOLER SUIT”

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Posted 7 months ago

“Absolutely horrible, all they do is price match with Coles and rob everyday Australians who they are supposed to apparently care about. If I could rate less than a 1 I would”

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Posted 7 months ago

“Woolies pretends to care for customers but when things go wrong, which seems to happen more and more often lately, they have one of the worst customers services. You always feel left “empty”. You might get your delivery or refund eventually, but not without effort from the customer. Not even when they are late do they make a effort to make contact and manage expectations with the customer. They just leave their customers frustrated and having to contact the contact centre themselves. Hold forever to speak to a call agent. Then when you finally jump from nr 7 to 1 after holding forever, they drop the call. After another attempt you get to someone with reading an emphatic message from a pre written script with no explanation on why your order is late or what time you can expect it. Woolies you need to do better. I like your products but the effort is more than the joy.”

Helpful Report

Posted 7 months ago

“Very poor customer service with online purchase return of incorrect item supplied by WW online despite correct order as per website.”

Helpful Report

Posted 7 months ago

Woolworths SA is rated 1.5 based on 595 reviews