“It is disgraceful that you choose to "tie our hands" by FORCING us to have an App on our phone and disregarding a physical card which virtually every retail establishment uses. You may see yourselves as bring progressive want to be "ahead of the curve" but you need to take cognisance of the fact that a lot of elderly people like myself and not everybody likes to have endless Apps on our phones or even travel with one's phone all the time. I am to say the least seriously unimpressed and judging by the conversation in the queue I am no alone. Whatever happened to ones constitutional rights ??!!!”
“As from December 2025 , I have been trying to get my account sorted.
Woolworths instalments was added after I"ve made a payment.
This is reflecting bad on my account. Every month I receive calls from Woolworths to make payment arrangements, however my account is up to date.”
“Who buys in your clothing? Everything is Grey, brown, black and white. Boring clothing. That's why the consumers turned to Shein, colour and imagination. All SA clothing stores looks like North Korea. Bland colours.”
“Woolies fruits are always the best no matter the price, until recent the banana skin looks fresh but inside was total black which opens now purchased a day ago
Sand with potatoes, as it says on the bag but now sand info with very bad and hard cooking potatoes, maybe been overlooked or ignored..
You are dropping quality with same higher prices come back,”
“I am very disappointed in Woolworths Benfleur in Witbank these last few weeks. I always purchase my fruit and veggies there, but the last few weeks the fruit barely lasts a week, it just tastes like the fruit itself and the used to be amazing cotton candy grapes are not fresh and crispy as usual. I will always rather pay a little extra for quality fruit and vegetables and then this is what I get. Not your usual standard Woolworths😒”
“Woolies have always set the standard for quality and high end products. However, I have recently noticed that the cakes and baked products are too sweet and this deviates from the expectancy of my experience...”
“Woolies have always set the standard for quality and high end products. However, I have recently noticed that the cakes and baked products are too sweet and this deviates from the expectancy of my experience...”
“Sad to receive such a bad service at a woolies that I use on a daily went in to get myself some wings and a salad dressing on my lunch break fair enough they told me to wait for about 5 min will they being prepared I had no problem with that, however to be served last while other customers that found me there waiting got served right in front of me after being told to wait even over 5 min was I not being called "Chomi"are you also waiting for wings honestly I am beyond disappointed by our fellow sales Associates.”
“Placed an order online for a gift. Paid with a credit card.
Item was too big so it was to be exchanged for a smaller size , sent the delivery note and tax invoice to exchange at a store. Correct size was available at the store. Was told it could not be exchanged, it will be refunded to my credit card.
Why?
After an hour, was given a gift card.
Made no sense.
Took the gift card and purchased same item in the correct size.
Where's the common sense.”
“In general we are really happy with Woolworths, dash delivery and the quality of the products.
However, this week is the second time that I did a standard order, paid R75 for next day delivery and it is now two days late without any communication from Woolworths.
I sent them an email last night to find out where the package is and to request a refund for the R75. They did not respond yet. Holding thumbs.”
“We are regular WW customers and favour the coffee experience, visiting your Victory Park store at least twice per week for an awesome experience.
Today, the experience at WW, OR Tambo, was poor in comparison.
The barista on duty, Nkosinyathi produced a cappuccino that was 1cm below the rim of the cup and argued when I asked for a full cup.
The customer centric attitude we have become accustomed to from Ww was missing. Staff at WW, OR Tambo were ot only dismissive, unwelcoming and argumentative but also extremely chatty amongst themselves and noisy from behind the service counter.
The overall experience was underwhelming in comparison to the great service we are used to from WW”
“I baught a chicken pie, the bigger one. I was very disappointed with it. The taste was ok, but it was hard to find the chicken. The small pies are delicious, but there is no resemblance with the bigger one. Next time I would rather buy one at checkers.”
“Terrible app.. sooooo slow... doesn't add items to the cart ... substitute items are pathetic.. shoppers useless.. ordered 400g strawberries... and no substitute given ... no chat either ... shopper unavailable... no app chat that actually works... maybe you should experience the checkers app ... its streaks ahead of woolworths!!! When is your app going to reflect the exorbitant prices you charge your customers 🙄”
“I bought 4 packets of chips Woolworths hand cooked crips different flavors the roast lamb and rosemary flavor tasted burnt and the other packets tasted as if they had little stones and they were not fresh. Bought also a Woolworths custard it was spoiled.”
“I writes ll this with so much disappointment. I have communicated with Woolies financial so many times advising them of my problematic phone and that I can only communicate through whatsapp. I also mentiomed I am in a financial difficulty and can not make a payment arrangement because I do not know how much I cam afford and I have comminicates this various times. I get paid on 25th but borowed so that I cam pay them on 19/10/2024. I then get a notification i am handed over to fusion debt collectors for one month in arrears. Their chat platform is pathetic and I would like the world to know how disgusting woolies are and that they have no empathy. nicolette buys the chat agent ignored my request and was not helpful at all just like all their chat agents. They are so incompetent and inexperienced. I want a manager to call me and I want all call recordings of conversations I had with them
How can you hand people over to debt collectors after they communicate that they cant confirm an amount. I am letting my legal assistant handle thos and I will make sure the whole South Africa knows how woolies operates. No wonder Hello Peter is so full of bad reviews. I am utterly disgusted. What happened to Integrity? Woolies SA not living the values they pretend to have.”
“Maitre D at woolworths V&A Waterfront said there are no tables when there were 3 open. Then he walked away
We stood confused until a waiter came along and told us to choose any of the 3 open tables
We watched the maitre D and oticed his racist attitude to non white and looks like he was sucking up.for tips .. PS rhus was a black guy
Very disappointing to have bad apples like this in your employ”
