Woolworths SA Reviews

"Sad to receive such a bad service at a woolies that I use on a daily went in to get myself some wings and a salad dressing on my lunch break fair enough they told me to wait for about 5 min will they being prepared I had no problem with that, however to be served last while other customers that found me there waiting got served right in front of me after being told to wait even over 5 min was I not being called \"Chomi\"are you also waiting for wings honestly I am beyond disappointed by our fellow sales Associates."

"I am disappointed \u2639\ufe0f ordered on woolies dash and this is what I have received."

"I am disappointed \u2639\ufe0f ordered on woolies dash and this is what I have received."

"I am disappointed \u2639\ufe0f ordered on woolies dash and this is what I have received."

"I am disappointed \u2639\ufe0f ordered on woolies dash and this is what I have received."

"Unacceptable. The mobile app, whose funtionalty is so far below par, let alone, against the \"Woolworths standard\".\r\n\r\nThe call center agent was also unable to answer basic questions, and lacked the nous to understand: when you're assisting with a mobile app issue, don't advise on navigation applicable to use of the web interface....\r\nOne of a a few here. Despite her shortcomings, I felt sorry for her, as she's assisting with a product that is known for its failure on myriad delivery outcomes. Setting your staff up for failure is demoralising, to say the least.\r\n\r\nThe quality of telecomms also was a negative contributing factor.\r\n\r\nWoolworths, for the values, quality, integrity, standards and prices you preach\/maintain, this is a failure.\r\nSurely, you have access to the internal and\/or external resources that can deliver an app with the required functionalty 99.99%?\r\n\r\nIf you did a survey of a sample set of your customer base that has been forced to find an alternative, albeit, \"second-prize\" online supplier, I'm sure the loss of sales on that alone would be material. I'm not accounting for long-term losses, brand deteriration impacts, etc.\r\n\r\nYou need to do better."

"Woolworths really needs to fix their Dash App. It either hangs or the payment process does not work.\r\n\r\nI tried twice last night and twice this morning to make delivery purchases on the app.\r\n\r\nOn all four occasions, I approved the transactions on my banking app and the amounts were debited off my cheque account account, but did not register on Woolworths side. So now I have four amounts amounting to R3061.22 debited off my account without any order number or confirmed order. There have been NUMEROUS complaints about your APP and the same issues keep recurring. The Checkers 60 60 app is never down, it works perfectly - Woolworths needs to up their game. I spent an hour in total this morning between calls to Woolworths Online and Absa to try and get this resolved. My air time, my time and a huge inconvenience. There are always issues with the app just hanging or payments not going through. Come on Woolworths, you can do better!"