Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 689 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 689 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Woolworths SA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolworths SA 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not impressed with this RIDICULOUS store. what i am going to say is NEVER purchase a name brand product from them . i have bought 2 branded products 1) was Steve madden shoes - i went back the very next day as in the box were 2 Different sizes - 2 hours of arguing about this i had the box - the slip the everything and it was implied that i swopped them ....... WOW! then 2) someone got me a pair of LEVIS but bought 1 size too small - it was a gift so the Tags were removed - Woolies have the SAME garment on the shelf - they can see they BRAND NEW and NOPE they refuse to exchange. Woolies used to be my go to place - NO MORE treated like rubbish even when THEY made the error Crazy No return allowed no swop out allowed so here i sit with Levi jeans size 30 that reach my thighs !!!!! I am not a twiggy - i am a Marylyn, i have hips!”

Helpful Report

Posted 2 days ago

“I love the Tiramisu cake and I bought 2 cakes from woolies norkem Park 1 week apart and they both had hardly any cream between the layers. I understand times are tough but come on dry cake???? 😒 Do better woolies I cannot buy a tiny cake for R300 and get no cream that's ridiculous”

Helpful Report

Posted 1 week ago

“I'm at Woolies Kids floor in Southgate trying to get shoes for my daughter, I asked a lady Shelly/Sherry or Sharon who's on the floor to assist me and I start by greeting her and greeted her again thinking she didn't hear me the first time, she continued with what she was doing and said "ask the there by the till". Sounded so annoyed and rude.”

Helpful Report

Posted 2 weeks ago

“I am writing to express my shock and concern after discovering a screw inside a roast chicken purchased from your Howick branch. While cutting the chicken, I encountered the foreign object, which posed a serious safety risk. Additionally, the meat itself did not taste fresh or of acceptable quality, and I was ultimately forced to discard the entire product. I trust that this matter will be treated with the seriousness it deserves and that appropriate action will be taken to prevent such incidents in the future.”

Helpful Report

Posted 3 weeks ago

“Appalling food!! Raw, green rotten rotisserie chicken!!”

Helpful Report

Posted 3 weeks ago

“Gooday I am mainly writing this review because i have a major concern and complaint. I have no issues with service at any woolworths. Really i dont. Its very pleasant shopping there but Woolworths your very inflated unjustified prices is actually sad. Sad that you do this to so many loyal customers. In an already hard economic climate we have to pay rediculous prices. Woolies was great not anymore. Im not going to name and shame any store. This is for rhe big bosses. I hope they see this. I am going to lead a protest with regards to this because us as South Africans are far too accepting. I dont have an account. I always buys for cash and enjoy many of your lovely produce which i sacrifice to buy so imagine my distress when i came home and peeledthe avos which cost R89.. and a tiny chicken noodle salad. I think it may have been cajun which was R74.99. It tasted old and terrible with a few tiny pieces of chicken. I threw it out. The other readymade meals are just damn rediculous and insult to us patrons. Certainly I understand prices went up but the quality and portion size is such an insult. Taking action to make a change.”

Helpful Report

Posted 1 month ago

“I don't even want to give one star, but it seems like you need to give a star to be able to write a review. Just bought a sandwich from Woolworths in Sandton City, chicken mayo from the counter where they sell the pies. It does not even have butter on it. Woolworths is extremely expensive and then you do not even have butter on your sandwich and the chicken mayo is dry. Very dissapointed, after paying R52 for a dry sandwich”

Helpful Report

Posted 1 month ago

“Worse place to have a credit card. So I got their credit card cause of the vouchers. But after 2 years I decided to close it. So I get a balance and they say OK you can close it 2mrw. I call the next day, no you owe let's say R500 so I pay it and then it reflects as it is now over paid so I call and say okay please close the account. Then some rude lady tells me I owe R6? And I'm like you guys said an amount I paid it and now I owe R6? Then she is like you have to wait 30 days for the R6 to reflect. Like wtf. Don't get a card with them. Worse place ever.”

Helpful Report

Posted 1 month ago

“I recently purchased minced beef and sourdough rye bread from Woolworths, but unfortunately, the products didn't meet my expectations. The minced beef was damaged and the meat was off, and I didn't notice the packaging issue until I got home. The sourdough rye bread tasted excessively sour, unlike their usual product. I understand that mistakes happen, but given my proximity to Village Mall (15km away), I was pressed for time and couldn't return the items. I'd also prefer not to interact with the manager on duty due to a previous unpleasant experience, so I'm hoping for a resolution or alternative options.”

Helpful Report

Posted 1 month ago

“I received a call from Woolworths stating I need to upgrade my w rewards card. Turned out to be a scam. I notified woolworths headoffice and to be honest the staff members were so dismissive. I cannot believe the service received.”

Helpful Report

Posted 2 months ago

“Had a quality problem with their house brand Latte , the feedback was non caring and dismissive 5/10 sachets were open , possible contamination or moisture ingress Rather stick to Nescafe”

Helpful Report

Posted 2 months ago

“Woolworths has gone the wrong way with expansion ,if you cannot service properly existing stores .your online delivery is pathetic ,compared to checkers .Your products have become sub standard ,and your buyers of these don’t seem to care ,about bad reviews.Pull up your socks ,or maybe get rid of clothing and concentrate on your food which is actually the business that counts.Very disappointing I was a Woolworths supporter 5years ago ,not today !”

Helpful Report

Posted 3 months ago

“Most frustrating company to deal with. Always off-line. Nobody is able to assist. Shawaaz was the incompetent staff member on the line.”

Helpful Report

Posted 3 months ago

“Received an order today which I needed for lunch. Nectarines were packed right at the bottom of the bag and are totally mushed. Called helpline only to be told that I need to take a picture and send email and fruit will not be replaced today. Shocking system and service. Pick & pay would have immediately sent a driver to replace the fruit. This is the service which should be expected. Woolies can learn a thing from them. I now have a double inconvenience to have to write a email and to have to go to the shops to buy new fruit.”

Helpful Report

Posted 3 months ago

“I would like to file a complaint about Koketso(male), who works in the Trenery section. He treated my two teenage boys badly while we were shopping in the Country Road section. He approached them and said "Why le ema mo dikhoneng?" They were standing by the mirror, and I was only a meter away from them. When I asked if there was a problem with them standing there while I shopped, he said they should stand somewhere else and was being cocky and classist about it. From what I know there is no designated waiting area for kids while parents shop, and my boys felt like they were being treated like potential shoplifters or about to rob customers. They felt humiliated and were upset that they wanted to leave the store immediately and wait for me outside. I'm disappointed with the treatment we received from Koketso and it literally ruined our mood. Thanks to Dineo, the trainee who assisted us until we were done shopping.”

Helpful Report

Posted 4 months ago

“What began as a concern raised at a store level quickly exposed a far more serious issue: a complete systems failure in how Woolworths handles sensitive matters relating to gender-based violence across its organisation. After raising my initial concern in good faith, the issue escalated across multiple internal touchpoints including store management, customer service, social media teams, complaints handling, and the press office. Instead of clarity, care, or consistency, each escalation revealed further misalignment, poor communication, and a lack of accountability. What has been most disturbing is the stark disconnect between Woolworths’ public statements and my private experience. Publicly, the company positions itself as a brand that stands with GBV victims, emphasising values of dignity, respect, and support. Privately, the responses I received across different teams repeatedly contradicted those values. Messages were inconsistent, dismissive at times, and in some cases caused additional distress. The issue was not handled with the sensitivity or seriousness that a GBV-related matter demands. Different departments appeared to operate in silos, with no shared understanding of context, no continuity of care, and no clear ownership of the problem. Social responses conflicted with complaint responses. Press office positioning conflicted with direct communications. What should have been a coordinated, empathetic response instead became fragmented and deeply disheartening. Despite multiple promises by Woolworths that I would receive updates, this was never done. The only update I received was after I followed up multiple times, across multiple platforms and email addresses. While Woolworths has stated that it stands with GBV victims, I did not feel stood with at any point in this process. I felt unheard, unsupported, and left to navigate an incoherent system during a moment that required care, accountability, and integrity. This experience raises serious questions about whether Woolworths’ public commitments to GBV awareness and support are meaningfully embedded into its internal systems, training, and response protocols, or whether they exist primarily at the level of messaging. Standing with GBV victims cannot be performative. It must be reflected consistently across every touchpoint, especially when a real person is asking to be heard.”

Helpful Report

Posted 4 months ago

“Paid extra to have my clothes delivered on Saturday before we leave. They never delivered said they dont deliver Sundays. Now I have to leave without the clothes I ordered as a birthday present.”

Helpful Report

Posted 4 months ago

“I am never placing any Woolworths orders online ever!. Tell me why it takes so much time to wait for an order and when I contacted their customer service line I had to listen to them in the background without anyone speaking to me. I still haven't received my order.”

Helpful Report

Posted 4 months ago

“I ordered mugs. 2 were broken on arrival. We lodged a complaint plus an image of the broken mugs. We got a snotty reply saying that if we were in a hurry we should go to store to buy more. I have sent many mails and spoke to at least three people at customer service. The problem now is Woolworths is more interested in blaming the warehouse and couriers than solving my problem. I DONT want a refund as the 2 mugs complete the set. I was promised a response by the end of today. The said mugs will probably be sold out by now.”

Helpful Report

Posted 4 months ago

“Woolies fails when it come to delivering orders. It’s either they make up story about being hijacked or you keep calling their online and they promise you millions of escalations. I have been waiting for my orders which I each paid R85 x 2 for express delivery. And I have been calling them for 3 days nothing. To reroute my order to store collection it’s going to take 7 days plus processing and all. I’m hurt cause I trusted Woolies.”

Helpful Report

Posted 4 months ago

Woolworths SA is rated 1.5 based on 689 reviews