“I have wrote to complaints as well but sorry your food is not up to scratch anymore you are paying a higher price for good food but recently the quality is pathetic. From the cheese that is pre packed with a bite mark in to a dangerous price of glass or wood in your salad. I complain how many people and just don’t shop there anymore? Very dissapointing.”
“Everything about this app is bad.
Log in million times....change password million times...click keep me signed in but still asks to sign in....change password again...accepts new password...then asks to sign in again.....what on earth???
No rewards no benefits of any worth or value that makes using this app worthwhile......
Learn from checkers 60 !
I gave up with woolworths app long ago and not sure why I thought I'd give it a retry ....big mistake...affirmed my decision of why I gave up in the first place....spoke to many others and all have similiar complaints ....
Dash not even dashing!”
“I’m very disappointed with the beef bones I bought from Woolworths. The bones had almost no meat on them—mostly just fat and oil. I expected better quality from Woolworths, especially considering the price. Please look into the quality of this product because it was not worth the money.”
“As a Hindu and like many other Hindus that support Woolworths it would have been pleasing to see a sign at your entrance offering good wishes for our fasting month .I am aware you do take notice of offering your wishes to other faiths .Dissapointing that Woolworths picks and chooses on who gets a shout out and who doesn't.”
“Food mostly out of date, at times in date but not usable, as gone bad, and none are sealed lids just pop off, and cans appear faulty and can not open if i spend 75 as u have to for orders and csn only irder obce a month to a fortnight if lucky thrn receive at a ungodly hour when noone cooks or eats unless obeise instead starving a customer as no food avsilabilty and when it is not everythibg is vorrect and if yout wanting yo make somethong and they dont have it the ingredients for that one thing is now no good so theres no point in buying woolwirths food unless u maybe able yo eat it rven though its not from one thing it has multiple things contains some meat or some from some other all mixed in togrther are you serious i would have upload pictuees but for some reason like other stores there yoyr not allowed”
“I don't want another app on my phone, but in order to benefit my charity, apparently I have to load yet more nonsense to take up more space. I've tried four times to get a card so that I don't have to carry my phone with me when I go shopping, but to no avail.
Moreover, you're spamming me with emails, even though I'm sure I asked not to be contacted. There appears to be no easily locatable space on the app to allow me to disable your communications.
You're not reading your customers, who are already overwhelmed by heaps of spam from everyone. It leaves a sour taste for me and making me consider rather just using Checkers.”
“Woolworths get a product like gluten free rolls that are devine, but then suddenly disappears and cannot give clients a answer why. Same with Gluten free pizza bases. They also started increasing their sugar in products. There is also about no sugarless(no sugar added) products any more. Great disappointment, but they do not care.”
“I got somehing as a gift and when I tried to return the baby re eiver(which was the gift) they would not let us return it as it did not have a black tag and nothing else was wrong
This was musgrave branch”
“I got somehing as a gift and when I tried to return the baby re eiver(which was the gift) they would not let us return it as it did not have a black tag and nothing else was wrong
This was musgrave branch”
“I placed an order on the 25th of May, cancelled the order but I have been trying to request for a refund since the 9th of June. All am getting is the issue has been escalated. To who?
They don't respond to the emails or anything. It's so tiring”
“My husband app **** for a store card and was provisionally approved and he had to upload or send documents to confirm his identity. But everytime he did the online bot kept saying his file was to big, so we emailed them. Anyway 2 days go past he gets an sms saying they need his documents so we called the contact centre and he was advised to ignore the sms they can see his documents were sent. Then another 2 days go past another sms and email asking for documents. At this point his livid because how many times must a person take a selfie or send documents. So we called them and he was told oh you are approved you can collect your card at these stores and you can use the virtual card in the app. So he logs onto his app and tried to activate the virtual card but there was a contact number there that was not his so we call again mind u woolworths it's a shared cost so this is airtime that must be bought, shocking. So we call and they update and again they say u can collect or use virtual card in store. So my husband goes to shop and at the till they tell him no credit oh my god he was so embarrassed, he goes and shows them the app showing the approved credit and they can see his card is activated. But they are saying on the system it's showing zero credit. Like what the actual! Woolworths get your ducks in a row please. Now we must call again and buy more airtime to figure out what is wrong. My husband already said he is not taking more selfies or sending more documents. The fact is he was verbally advised over the phone and he has proof on the app his approved so what is wrong. I wish I could give no stars...”
“Delivery was for birthday. Part order delivered on the birthday date. 10 days later other item delivered.
Absolutely not communicating.
Will never order online again. App details regarding delivery not updated.”
“The service at Woolworths Tyvervalley Café is absolutely non existent. If an waiter arrive after waiting more than 20 mins and you place your order, the waiter is better knowing, example: asking for sourdough you get asked do you want white or brown bread, when telling the waiter you don't want any oil used she says they only use butter. Oil, butter is the same thing. Why want to be better knowing than what the customer are asking for. Eventually when the food arrive it is cold, the ingredients isn't the same on the 2 pieces of sandwich. Every time I give them a chance to go and sit and order, but it is just a disaster. And it isn't just from now, it is from the day the café opened in the new space. It is bad, because when you are done with your shopping you are tired and hungry, you don't want to walk to the other side of the mall, and the mall doesn't have decent restaurants that you can eat something healthy. They need to sort out the lack of waiters, the service, food and noise inside (they didn't sound proof the space inside). Surely the management of the Café must be aware of the problems they are having?”
“I visited Woolworths greenstone since I was around there. I bought a full chicken only to find that it was not well cooked when I got home 😭, when I try to microwave it blood is coming out . Worst experience I even had to throw it away”
“Today I visited Woolworths Promenade branch to do my monthly grocery shopping, and unfortunately I had a very disappointing experience at the tills.
The gentleman assisting me was very unwelcoming from the start. I greeted him, but he did not greet me back. I also informed him that I had reusable bags with me, yet he remained silent throughout the interaction. After packing my groceries into my bags, he added extra bags without even asking me, and I chose to stay quiet.
What made the experience more uncomfortable was that he never communicated at all ,not even to ask whether I had a loyalty card.I even thought he was non-verbal.I eventually handed him my phone so he could scan my Loyalty card, and the only time he spoke was to tell me that my phone was locked.
In all my years of shopping at Woolworths, I have never experienced service like this before. This was my first negative experience, and it left me feeling very disappointed.”
“MUSGRAVE - LADIES COUNTER TELLER AND CUSTOMER CARE SUPERVISOR - The interaction I had with staff during a return query was unhelpful and lacked clear communication and professionalism. I also found the manner of engagement to be dismissive and not aligned with the level of service expected from Woolworths. I am requesting that this matter be reviewed in relation to staff conduct and overall customer service standards at the branch as this is not the first time.”
