Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I try to close my account due to the high card fee of R94 a month. This is the third month I try...everytime they tell my to come back in 2 days time after I pay the R94 because they can not close my account they first must phone head office. I owe Woolworths now nothing and still struggling to close my account. I will never buy anything there again. BAD BAD SERVICE!!!! Why are the card fee so high...”

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Posted 1 day ago

“Woolies have always set the standard for quality and high end products. e...I just had a chicken and mushroom pie, it tasted like a thick soup, no flavor and hardly any chicken in. No man woolies”

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Posted 6 days ago

“I orderer online some food for my toodler Half of my Items was missing and some items not mine. After speaking during 2 days on the phone with several staff from woolworths they brought me the rest of my order with still some poor qualities banana and no strawberries. Ordering online should be an experience quick and easy. Bad experience.”

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Posted 1 week ago

“Woollies I have shopped with you for many years. What is happening in your coffee shops. Service is very bad. We sat now at Parkview Pretoria and waited for an hour for two Mushroom Potato rosti's. After an hour we left. The manager did not really look concerned. Many other people also left. I just can not understand, it seems that Woolworths do not train their staff. We as friends and family try to avoid the coffee shops at woollies because service are always slow or non exciting. Please do not say it is freshly made. Other coffee shops also make it fresh. Just train your staff.”

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Posted 1 week ago

“Woolworths, you used to be such a amazing luxurious brand, your supplies such as chicken and prepacked prepared food and quality of ice cream"s to a few other stuff especially the cooked rotisserie chicken which is disgusting due to the fact that you precook it and deliver to stores , why aren't people smelling the couchiness and looking into the process, we simply buy it and eat it....no regard for the smell...how can people not smell this ???? Lets talk clothing....I loved you guys t-shirts....however now after one wash its so messed up....besides I bought shirts that were stitched wrong.....clearly someone is being favored as a supplier because if your quality control can look at this they would never allow for it to be on your shelves if you stuck to and applied your mission and vision statement. You guys were suppose to be outstanding like you Used to be...woolworths I miss your luxurious quality....why you dropping the flag???”

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Posted 1 week ago

“I bought 2 pepper steak pies on special for R55 from Woolies today.The worse pie ever steak not tender at all.Its been for quite some time that I dont buy pies from them anymore. The pie are baked on high temperature makes the crust very dry and hard.From the oven it gets put in another oven to keep warm for customers but it basicalIy dries it out further I have complained before with a manager but to no avail.I actually had to throw the second pie away half eaten.What a waste of money.I might as well go buy at the local garage.Its my second complaint on this platform about their pies they clearly ignore there customers.Very disappointing 😞”

Helpful Report

Posted 2 weeks ago

“I bought a 1kg lasagna on the 31/10/25 at the Southgate mall Johannesburg and I was so disappointed as I heard it was the best on the Anele show on 94.7, so I had a little extra money to spoil myself and my hubby this month only when I opened it 1stly there was almost no cheese on it so I added more cheddar cheese think that was just a factory issue , then I popped in the over and 35 Min later it smelled Devine only when we ate it was overloaded with sauce and hardly any cheese or mince in it and the tamoto sauce tasted like it came from a jar as the was a slight sour taste and there was hardly any seasoning on it, the Woolworths lasgne is overrated and it was so disappointing as we cannot always afford nice things and the time I had a little extra, I wanted to have a nice experience with my hubby it ended being a bust . So so so disappointed, Natasha Davids”

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Posted 2 weeks ago

“I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery. However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times: On the first day, I was told the courier would be advised. On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator. On my third attempt, an operator named Louisa was very helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package. I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order. This entire experience was extremely disappointing, especially considering that I paid for express delivery.”

Helpful Report

Posted 2 weeks ago

“I ordered rocket on Woolies dash which said it was washed but was infested with bugs. Took the time out to send an email on the 11th October 2025 to Woolies with no response to date. Now sat for 15 mins on a call with Woolworths call Centre only to be asked to do the whole process again . I'm really put off Woolworths, their customer service is pathetic. Absolutely archaic systems who interrogate their customers rather than solving the problem. Shopping on Pick and Pay is a dream... All queries are on the app and resolved rapidly. No need for calls and wasting their customers time.”

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Posted 1 month ago

“Woolworths please do something better about security of yours being black it doesn't mean we criminals they make us feel uncomfortable they check how u dress and assume u and judge u then they will follow u the whole shop serious do something and train them well coz it's annoying”

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Posted 1 month ago

“Your App is the worst ever! Having got the App and registered etc etc moths ago I am now being asked to register again! I am unable to type in my email address and therefore can go no further. I am diasappointed in such bad service from a company who prides itself on perfection. All I hear from people is how bad the App is! Wake up! There is no excuse in this day and age to have a bad App.”

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Posted 1 month ago

“Transaction of USD0.01 made at WOOLWORTHSE 07485016560 GB on 30/09/2025 14:41:01 on your Cr.Card XXX6020 could not be completed . For assistance, please call 600 502030 (within UAE) or +97126210090 (outside UAE).”

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Posted 1 month ago

“The mobile app is very disappointing. It crashes frequently, especially when I try to check in-store stock for an item. I deleted and reinstalled it, thinking the issue was with my phone, that wasn’t the case. Really let down by the experience”

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Posted 1 month ago

“Woolworths app is the worst to use. Most times it’s got an OOPS sorry problem, very unuserfriendly app, constantly asking gor updates and login details. Worst app.”

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Posted 1 month ago

“Worst customer experience with the app!!! There is always items out of stock and you are not notified while they are adding the items, they don’t even replace the items, cannot track the shopping as the app never works and you wait hours for your order! Will not order from Woolies again! Worst experience! Checkers60 is absolutely amazing and reliable!”

Woolworths SA 1 star review on 24th September 2025

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Posted 1 month ago

“i have been reporting since Saturday that i was charged R900 for southernfried chicken instead of the price on the item.of R94. It seems that the urgency of this refund is not important to your business. Im still waiting for my refund. If any of my other payments bounce are you paying my bank charges?”

Woolworths SA 1 star review on 17th September 2025

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Posted 2 months ago

“The site does not work properly. The app does not work. Unbelievable.”

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Posted 2 months ago

“Terrible customer service. Both times i had a bad experience with woolies dash, first time i paid and was invoices for 4 items and only 3 were sent, after contacting woolies customer care several times nothing was done about it, not was i refunded nor given the missing items. Second time i was sent rotten yoghurts, which my kids ate and got sick after eating them, also nothing was done after i called them and told them what happend, not even a email with an apology, nothing, no acknowledgement at all. I rather buy from checkers, much more reliable and customer care is great. Woolies should learn from them. Wont be purchasing again from woolies for sure. Thank you”

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Posted 2 months ago

“I am disappointed ☹️ ordered on woolies dash and this is what I have received.”

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Posted 2 months ago

“Unacceptable. The mobile app, whose funtionalty is so far below par, let alone, against the "Woolworths standard". The call center agent was also unable to answer basic questions, and lacked the nous to understand: when you're assisting with a mobile app issue, don't advise on navigation applicable to use of the web interface.... One of a a few here. Despite her shortcomings, I felt sorry for her, as she's assisting with a product that is known for its failure on myriad delivery outcomes. Setting your staff up for failure is demoralising, to say the least. The quality of telecomms also was a negative contributing factor. Woolworths, for the values, quality, integrity, standards and prices you preach/maintain, this is a failure. Surely, you have access to the internal and/or external resources that can deliver an app with the required functionalty 99.99%? If you did a survey of a sample set of your customer base that has been forced to find an alternative, albeit, "second-prize" online supplier, I'm sure the loss of sales on that alone would be material. I'm not accounting for long-term losses, brand deteriration impacts, etc. You need to do better.”

Helpful Report

Posted 2 months ago

Woolworths SA is rated 1.5 based on 657 reviews