“I am never placing any Woolworths orders online ever!. Tell me why it takes so much time to wait for an order and when I contacted their customer service line I had to listen to them in the background without anyone speaking to me. I still haven't received my order.”
“I ordered mugs. 2 were broken on arrival. We lodged a complaint plus an image of the broken mugs. We got a snotty reply saying that if we were in a hurry we should go to store to buy more. I have sent many mails and spoke to at least three people at customer service. The problem now is Woolworths is more interested in blaming the warehouse and couriers than solving my problem. I DONT want a refund as the 2 mugs complete the set. I was promised a response by the end of today. The said mugs will probably be sold out by now.”
“Woolies fails when it come to delivering orders. It’s either they make up story about being hijacked or you keep calling their online and they promise you millions of escalations. I have been waiting for my orders which I each paid R85 x 2 for express delivery. And I have been calling them for 3 days nothing. To reroute my order to store collection it’s going to take 7 days plus processing and all. I’m hurt cause I trusted Woolies.”
“For the 2nd time my Dash order went to a store 8km away as opposed to the one 2kms away. I asked this to be escalated about 3 weeks ago. Today I placed an order and again it went to your CBD store instead of Howard Centre! It is clear you have no interest in getting this resolved and I had escalated via your IG team before!”
“Woolworths customer service department is non existent. I had raised a couple complaints with them. I received no response I’m sure they just deleted the complaint and spoke in the background that i should shop from Usave”
“I try to close my account due to the high card fee of R94 a month. This is the third month I try...everytime they tell my to come back in 2 days time after I pay the R94 because they can not close my account they first must phone head office. I owe Woolworths now nothing and still struggling to close my account. I will never buy anything there again. BAD BAD SERVICE!!!! Why are the card fee so high...”
“Woolies have always set the standard for quality and high end products. e...I just had a chicken and mushroom pie, it tasted like a thick soup, no flavor and hardly any chicken in. No man woolies”
“I orderer online some food for my toodler
Half of my Items was missing and some items not mine.
After speaking during 2 days on the phone with several staff from woolworths they brought me the rest of my order with still some poor qualities banana and no strawberries.
Ordering online should be an experience quick and easy.
Bad experience.”
“Woollies I have shopped with you for many years. What is happening in your coffee shops. Service is very bad. We sat now at Parkview Pretoria and waited for an hour for two Mushroom Potato rosti's. After an hour we left. The manager did not really look concerned. Many other people also left. I just can not understand, it seems that Woolworths do not train their staff. We as friends and family try to avoid the coffee shops at woollies because service are always slow or non exciting. Please do not say it is freshly made. Other coffee shops also make it fresh. Just train your staff.”
“Woolworths, you used to be such a amazing luxurious brand, your supplies such as chicken and prepacked prepared food and quality of ice cream"s to a few other stuff especially the cooked rotisserie chicken which is disgusting due to the fact that you precook it and deliver to stores , why aren't people smelling the couchiness and looking into the process, we simply buy it and eat it....no regard for the smell...how can people not smell this ????
Lets talk clothing....I loved you guys
t-shirts....however now after one wash its so messed up....besides I bought shirts that were stitched wrong.....clearly someone is being favored as a supplier because if your quality control can look at this they would never allow for it to be on your shelves if you stuck to and applied your mission and vision statement.
You guys were suppose to be outstanding like you Used to be...woolworths I miss your luxurious quality....why you dropping the flag???”
“I bought 2 pepper steak pies on special for R55 from Woolies today.The worse pie ever steak not tender at all.Its been for quite some time that I dont buy pies from them anymore. The pie are baked on high temperature makes the crust very dry and hard.From the oven it gets put in another oven to keep warm for customers but it basicalIy dries it out further I have complained before with a manager but to no avail.I actually had to throw the second pie away half eaten.What a waste of money.I might as well go buy at the local garage.Its my second complaint on this platform about their pies they clearly ignore there customers.Very disappointing 😞”
“I bought a 1kg lasagna on the 31/10/25 at the Southgate mall Johannesburg and I was so disappointed as I heard it was the best on the Anele show on 94.7, so I had a little extra money to spoil myself and my hubby this month only when I opened it 1stly there was almost no cheese on it so I added more cheddar cheese think that was just a factory issue , then I popped in the over and 35 Min later it smelled Devine only when we ate it was overloaded with sauce and hardly any cheese or mince in it and the tamoto sauce tasted like it came from a jar as the was a slight sour taste and there was hardly any seasoning on it, the Woolworths lasgne is overrated and it was so disappointing as we cannot always afford nice things and the time I had a little extra, I wanted to have a nice experience with my hubby it ended being a bust . So so so disappointed, Natasha Davids”
“I initially visited the Woolworths store near South Beach to purchase two lamps. As they were not available in-store, I was advised to place the order online. I did so using my South African number (data-only) and confirmed my hotel address for delivery. I also added a special instruction requesting that the items be left at the hotel reception, and I informed the hotel staff to expect the delivery. Since I was travelling back to my country soon, I paid an additional R75 for express delivery.
However, the order never arrived. The tracking status showed “out for delivery” and later “incorrect address,” even though the address was correct. I contacted the help line multiple times:
On the first day, I was told the courier would be advised.
On the second day, the first operator put me on hold for over 20 minutes and then disconnected. When I called again, the same thing happened with a second operator.
On my third attempt, an operator named Louisa was very helpful. She called me back and suggested that, given the urgency, I go directly to the warehouse to collect the package.
I travelled to the warehouse myself but was not told who to contact. After considerable inconvenience, I eventually located the Skynet office and managed to collect my order.
This entire experience was extremely disappointing, especially considering that I paid for express delivery.”
“I ordered rocket on Woolies dash which said it was washed but was infested with bugs. Took the time out to send an email on the 11th October 2025 to Woolies with no response to date. Now sat for 15 mins on a call with Woolworths call Centre only to be asked to do the whole process again . I'm really put off Woolworths, their customer service is pathetic. Absolutely archaic systems who interrogate their customers rather than solving the problem. Shopping on Pick and Pay is a dream... All queries are on the app and resolved rapidly. No need for calls and wasting their customers time.”
“Woolworths please do something better about security of yours being black it doesn't mean we criminals they make us feel uncomfortable they check how u dress and assume u and judge u then they will follow u the whole shop serious do something and train them well coz it's annoying”
“Your App is the worst ever! Having got the App and registered etc etc moths ago I am now being asked to register again! I am unable to type in my email address and therefore can go no further. I am diasappointed in such bad service from a company who prides itself on perfection. All I hear from people is how bad the App is! Wake up! There is no excuse in this day and age to have a bad App.”
“Transaction of USD0.01 made at WOOLWORTHSE 07485016560 GB on 30/09/2025 14:41:01 on your Cr.Card XXX6020 could not be completed . For assistance, please call 600 502030 (within UAE) or +97126210090 (outside UAE).”
“The mobile app is very disappointing. It crashes frequently, especially when I try to check in-store stock for an item. I deleted and reinstalled it, thinking the issue was with my phone, that wasn’t the case. Really let down by the experience”
“Woolworths app is the worst to use. Most times it’s got an OOPS sorry problem, very unuserfriendly app, constantly asking gor updates and login details. Worst app.”
“Worst customer experience with the app!!!
There is always items out of stock and you are not notified while they are adding the items, they don’t even replace the items, cannot track the shopping as the app never works and you wait hours for your order! Will not order from Woolies again! Worst experience! Checkers60 is absolutely amazing and reliable!”
