“i have been reporting since Saturday that i was charged R900 for southernfried chicken instead of the price on the item.of R94. It seems that the urgency of this refund is not important to your business. Im still waiting for my refund. If any of my other payments bounce are you paying my bank charges?”
“Terrible customer service.
Both times i had a bad experience with woolies dash, first time i paid and was invoices for 4 items and only 3 were sent, after contacting woolies customer care several times nothing was done about it, not was i refunded nor given the missing items. Second time i was sent rotten yoghurts, which my kids ate and got sick after eating them, also nothing was done after i called them and told them what happend, not even a email with an apology, nothing, no acknowledgement at all.
I rather buy from checkers, much more reliable and customer care is great.
Woolies should learn from them.
Wont be purchasing again from woolies for sure.
Thank you”
“Unacceptable. The mobile app, whose funtionalty is so far below par, let alone, against the "Woolworths standard".
The call center agent was also unable to answer basic questions, and lacked the nous to understand: when you're assisting with a mobile app issue, don't advise on navigation applicable to use of the web interface....
One of a a few here. Despite her shortcomings, I felt sorry for her, as she's assisting with a product that is known for its failure on myriad delivery outcomes. Setting your staff up for failure is demoralising, to say the least.
The quality of telecomms also was a negative contributing factor.
Woolworths, for the values, quality, integrity, standards and prices you preach/maintain, this is a failure.
Surely, you have access to the internal and/or external resources that can deliver an app with the required functionalty 99.99%?
If you did a survey of a sample set of your customer base that has been forced to find an alternative, albeit, "second-prize" online supplier, I'm sure the loss of sales on that alone would be material. I'm not accounting for long-term losses, brand deteriration impacts, etc.
You need to do better.”
“I applied for a secondary card for my son at the Chatsworth branch.I was told that my son would be able to pick it up as I work abroad.There was no communication since June.When my son went to find out it was mentioned that there was a dispatching issue and he has to reapply when I am there.I have emailed Woolworths customer service regarding this issue and I have not received any response.Absolutely disappointing service from Woolworths .”
“Absolutely disgusting service and attitude.
2 x lamb and dessert not packed.
Called help centre twice, after full detail confirmation I get cut off and then transferred to another agent.
After demanding an explanation they say out of stock.
Why is a no note placed in the bags.
Why is no email reply sent back to say out of stock.?
When will the values be refunded?
Why do they use those useless weak paper bags that always tear open dropping the delivery all over your driveway.
Mr Boss man of Woolies Foods, DASH and your delivery departments are stuffing up your reputation big time .
Take some action.”
“Only gave 1 star because didn't provide a 0 or minus numbers
Payment issues due to no verification functioning. Tried 2 cards from different banks.
Slow slow slow
Telephone assist poor
App looks messy, cluttered, lack logic in design and unappealing.
The whole experience has shattered my confidence in Woolworths digital and financial services.”
“Customer service was absolutely shocking. Every person I spoke to over the phone was incredibly rude and dismissive. Half my order was incomplete on the woolies app, so I asked for a cancellation and refund — and they simply refused. After speaking to FOUR different people, we finally reached someone who seemed like they might help, but she was just as rude and unhelpful as the rest. Now we’ve been told we have to wait up to 7 business days for a refund — if it even comes. This level of service is unacceptable and honestly embarrassing for a brand like Woolworths. Very disappointing.”
“I’m disappointed with the current online returns process. As a niche retailer, I believe Woolworths should offer a more convenient and customer-friendly solution for returns. I ordered an online-only item that isn’t available in stores, yet the dispatch slip instructs me to return it to a physical store that doesn’t even stock this product line. Need to exchange small for medium size.
This leaves me with no choice but to request a refund. However, I originally paid R700, and the item now retails for R800—meaning I’ll lose out if I choose to repurchase. This feels unfair and frustrating, especially given the lack of clear and practical return options.”
“Woolworths do not communicate to affected customers the problems they have to reactivate the loyalty programme. Since the change over to a new system in April 2025, customers have not been able to access their vouchers. There is no communication on when the problem will be resolved.”
“Most useless delivery system and app has
ever. Order from checkers anytime before 6 you get it in 30 mins. With Woolworths you can sometimes try to order at 1pm and then all the slots are taken. A joke. Basically you need to plan the day before for the next day if you want to order with them. How is that convenient and of service. Do not understand the point of their 'dash' system”
“Ordered R1200 groceries through Dash, the payment went through but the app just hanged! Now the order does not show on the app but payment was made. Call center is just as useless as the App, telling me to wait 24 - 48 hours for their system to reverse the payment, but there is no order linked to the payment to reverse the payment? They also did not open a case / ticket with no reference number! Now I have to wait for 48 hours to see if I get my money back so that I can order groceries? This company is a f*** joke!”
“Woolworths really needs to fix their Dash App. It either hangs or the payment process does not work.
I tried twice last night and twice this morning to make delivery purchases on the app.
On all four occasions, I approved the transactions on my banking app and the amounts were debited off my cheque account account, but did not register on Woolworths side. So now I have four amounts amounting to R3061.22 debited off my account without any order number or confirmed order. There have been NUMEROUS complaints about your APP and the same issues keep recurring. The Checkers 60 60 app is never down, it works perfectly - Woolworths needs to up their game. I spent an hour in total this morning between calls to Woolworths Online and Absa to try and get this resolved. My air time, my time and a huge inconvenience. There are always issues with the app just hanging or payments not going through. Come on Woolworths, you can do better!”
“Woolworths your koeksisters the size has gone smaller and the price has gone up but the quality is not as nice at all
The koeksisters texture is not nice.
Very dissapointing”
“I am extremely disappointed in the quality of an item that I bought from woolworths. The items concerned was a few long johns and vests. I sent a girl that work for me. When she arrived I removed the items from the packaging and could notice that the material was so thin. I wore it the next day but was cold at work. No surprise, as the material was so thin. I had a old vest and this was much better quality. Even the one I bought from temu was much better. These guys will not see me again anytime soon.”
