“I lodged a complaint telephonically on the 06/02 about the moldy cake my husband bought on the 03/02.
I was given a reference number after a follow up on the 25/02 and couple of days later I received a written response from a lady by the name of Samantha who promised to sms me a refund voucher in 2 days time yo the value of the product purchased.
We're nearind end of March now, still no refund and no word from Woolworths even though I made follow up emails regarding the voucher. So, so disappointed on how Woolworths is handling their complaints.”
“I purchased a pack of biltong among many other things from Woolworths. Expiry date 23 March 2025. When we opened the packet this morning the biltong was moldy. Usually we would just throw the item out. Today I decided to go to the sote and show them. There was such a lack of interest. They swopped it with a new pack but so unsympathetically and with no remorse. Im a regular shopper at Woolworths, the least they could have done us a genujne apology. I have pictures and names of staff if anyone senior is willing to take this up.”
“WW Café in Woodlands has terrible service. I have been there twice and on both occasions the waitresses act like they don’t see you. Waited 20 minutes for my bill today. I ordered a smoothie in take away. As I got it I asked for the bill as I was in a rush. The waitress still expected a tip.She even forgot I had asked for the bill.”
“I’m always pro WW you need to up your game on this one very very disappointing !bought on the 4th March todays the 6th March
Sell by date is 8 March …I know this is the exception as I’ve always bought quality and it’s a tricky time however these are so terrible . Thought you might like to know .”
“I’m always pro WW you need to up your game on this one very very disappointing !bought on the 4th March todays the 6th March
Sell by date is 8 March …I know this is the exception as I’ve always bought quality and it’s a tricky time however these are so terrible . Thought you might like to know .”
“NEVER EVER USE THEM FOR GIFT DELIVERIES. If its a gift rather buy at the shop and send the gift personally. They sent an empty gift bag and disclosed the internal delivery instructions to the recipient that the gift is supposed to come IN THE GIFT BAG. Mind you the empty gift bag is delivered today only for the actual gift (whose details have been given away) will only be delivered tomorrow”
“Terrible online platform!!! I have been struggling to get past registering, OTP's don't come through to my email. Then they want you to phone them so they can go through the process with you which I just don't feel like doing. It should be a simple online shopping experience. Seriously Woolies. Won't be buying anything online from you.”
“I experienced this twice in a row . They put expired food on the shelf’s and I only realised that when I got home as I packed the food on the counter, as woolworths loyal customer this really disappointed me. Please do something about this!”
“Very unhappy customer - Woolies Dash
I’m less the 5 mins from the Somerset West Waterstone Woolies yet my order which was due between 13:00-14:00 is 90 mins late.
This is pathetic service from Woolies Dash and this is not the first time.
Woolworths has totally lost its client centricity.
Order #016*****370
“Hi There,
Your Woolies Dash order for 13-14pm is running late by 1h30mins. We’re sorry for the inconvenience.
The Woolies Dash Team””
“Woolies dash should be discontinued, they are completely useless. Once again a message to inform me my delivery was going to be 1:30 mins late. Why call it Woolies dash when it’s never dash??”
“The WW Dash app is not half as good as Sixty60. Dash gave me a timeslot and after the timeslot expired I receive a message that my order will be 1hr30mins late! I especially chose that timeslot for a reason. Dash is also slow to inform you about out of stock items. You can also not change your order like on Sixty60 but have to cancel whole order and start again. This service not in line with WW quality we are used to!”
“Woolies Dash is unbelievable. I placed and canceled an order on 29 Jan because I needed a different time slot. My money still hasn't been refunded to me and customer service says it takes 7 to 14 days, with other banks taking 21 to 30 days. WHAT? Pnp ASAP and Checkers Sixty60 both have credit wallets so that if you do cancel an order, you immediately get credited and can order again. Hell, Sixty60 even let's you reschedule your delivery time in-app. And if you do choose to refund your credit wallet, it takes no less than 3 days for BOTH stores. It's so ridiculous. I'd expect more from Woolies, never again.”
“Not impressed with Woolworths online. I placed and order and accidentally chose the wrong address for delivery. However I called immediately and gave the right address. They STILL deliver to the wrong address. Every time I follow up they tell me 24-48 working hours. So that's 24-48 working hours on top of 24-48 working hours.”
“Really bad experience each time!
Driver turned back with the order despite being at the gate? Couldn't ask security to let him in?? Now 3 to 5 days for me to get a refund for a delivery containing our food for that day. Checkers does this better im afraid.”
“Really disappointed with woolworths DASH.The goods that are sold out must be removed from cart prior payment .I will never ever use it again.The refund system is ineffective you have to go via your bank for funds to be credited back to your account.Too much admin😢”
“I am extremely disappointed .
I purchased fresh produce online in 5th January, delivery 6th. The incorrect items were delivered. The driver took them back .
Since then I have been experiencing difficulty in receiving my refund. I was told 3-5 working days . My last interaction (per email) I was told that the incorrect amount was “plotted” and has to be rectified???”
“I ordered fashion items before Christmas and still have not received my order. I have been calling customer services with promise that team leaders would call me back, but they do not!
When they check my details on their system they see that I have waited more than necessary for my purchase, however, I am given no reason for the delay. I am absolutely dissatisfied with how they have handled my purchase. I have asked for a refund as I was given no alternative to correct their actions.”
“YOU ARE THE BIGGEST COMPANY THAT LIES ABOUT THE CLOTHING ON 50% DISCOUNT.
THEY LIRE SO MUCH THEY RIP YOU OFF.
THE SHOES WERE NORMAL PRICE 399.00 I PAID 299.00 50% THE PRICE SHOULD HAVE BEEN 199.00 AS 50% DISCOUNT.
DO NOT BELIEVE THEIR SALES THEY ARE NOT TRUE REFLECTION THEY LIKE TO ROB PEOPLES . SIS ON YOU THIEVES”
