Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've always wondered why Door dash is not popular in my estate like Checkers 60 or even PnP ASAP. Today, I experienced the complete incomplete of Woodlands Woolworths door dash topped by lack of accountability from their customer "service" when an issue is brought to their attention. Going forward, I will laugh as I watch Woolworths market share plummet and stocks dive while cheering Checkers on.”

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Posted 9 months ago

“Morning, we went to woolies middelburg this morning at 10am, 02/10/2024, to get the necessary fresh items but there were litterely nothing on the shelves, and this is not only one item?? What a disappointment and bad customer experience!! What's happening?!”

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Posted 10 months ago

“I bought a goat wool sweater, and it fits perfectly, I bought the same sweater in a different color and the sleeves were 4 cm shorter, I ordered them online. I was cheated again at Woolworths, ordering clothes online are off cuts clothes. as the first purchase.”

Helpful Report

Posted 10 months ago

“On Saturday I purchased your Garlic Bread which was dry and very little Garlic butter inside. Very disappointing after Woolworths normal standards. Tried to upload a photo as you can see only dry brad however your system is not working? Please send me an email where I can send photo Thanks”

Helpful Report

Posted 10 months ago

“Placed 5 orders via the Woolies Dash / Woolworths app. That was almost a month and a half ago, They debited my account for the amount that all my shopping items were, they did not inform me that certain products were out of stock, hence I already paid the full price for all my items , this happened about 5 times , they owe me a refund , I emailed them ,asking when this will be refunded , just for them to tell me this will be escalated. This is just so unacceptable, and they could really improve the app. And not yet resolved.”

Helpful Report

Posted 10 months ago

“Badly stitched clothes and cheap material quality at a high price. Appalled by the terrible customer service as I’ve been reaching out to Woolworths head office for over a month now, soon going on two trying to get updates on my top. I’ve sent countless emails, made phone calls, sent DMs on social media and I am still not helped.”

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Posted 10 months ago

“If I could give a - 0 I would. PLEASE read this before applying for a credit application. They falsely advertise R2000 voucher. Please see the attached photo “ catch” of the century. Woolworths is STEALING from customers. Please use your common senses before falling like I did! It is a SCAM”

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Posted 10 months ago

“So I order on Woolworths SA site and I am from SA. A week goes by and I ask where the parcel is. They tell me I have to wait up to 20 working days for it to come. How does this make sense? The tracking shows it came over land and see via plane and ship to get here. If I wanted to shop at Temu or Shein I would’ve done so.”

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Posted 10 months ago

“Woolworths app, what on earth is going on? The slowest, most difficult to navigate shopping app! Paid by debit card for my shopping messaged on chat to say I did not receive a confirmation email, within operating hours and I received no reply. Wish this was a once off but your app is constantly a pain to shop on.”

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Posted 10 months ago

“Overall great store, but please improve your online shopping site. It is atrocious 🤨”

Helpful Report

Posted 10 months ago

“I bought 2 pies at the branch in The Parks on Jan Smuts Ave One was chicken and mushrooms, my husband has NO chicken in his just gelatinous sauce, I had a spinach one, if there was half a leaf in it that was a lot, no wonder I buy most of my groceries at Checkers, Woolworths is just a rip off these days Very unhappy customer”

Helpful Report

Posted 10 months ago

“Overall, Woolworths SA represents quality, but the Woolworths "koeksisters" (quotes intentionally added) are horrendous and are a disgrace to South African heritage. Either change the recipe or take it off your product line, but something needs to change.”

Helpful Report

Posted 10 months ago

“I love Woolworths and will continue to shop at Woolworths....besides the quality, I am a humble patriot the main reason I shop at woolworths is because it's supports local.....my wife recently bought me a boot for winter which unfortunately lasted just over 2 months as it started giving in. I returned it and was not disappointed with the Woolworths is promise of quality... A full refund was given... However in my honest opinion which I hope sends a message to the buyers....we never ever had a problem with your quality of shoes before and I have 3 boys..... Inferior produced items will destroy your brand and the promise of quality you stand for.”

Helpful Report

Posted 10 months ago

“I'm really not happy with the treatment I received from Woolworths Newcastle Mall, was buzy shopping on Baby boy section. While I was busy with the shopping she showed up took the size I'm looking for took hide it for herself. I was told to come back in the shop to check some other time if that item came back where else as a customer I'm in store she took the size and hide it. I was really not happy by the staff, is it the way Woolies management though their staff to treath customers in their stores. LINEN BLEND BIOLER SUIT”

Helpful Report

Posted 10 months ago

“Absolutely horrible, all they do is price match with Coles and rob everyday Australians who they are supposed to apparently care about. If I could rate less than a 1 I would”

Helpful Report

Posted 10 months ago

“Woolies pretends to care for customers but when things go wrong, which seems to happen more and more often lately, they have one of the worst customers services. You always feel left “empty”. You might get your delivery or refund eventually, but not without effort from the customer. Not even when they are late do they make a effort to make contact and manage expectations with the customer. They just leave their customers frustrated and having to contact the contact centre themselves. Hold forever to speak to a call agent. Then when you finally jump from nr 7 to 1 after holding forever, they drop the call. After another attempt you get to someone with reading an emphatic message from a pre written script with no explanation on why your order is late or what time you can expect it. Woolies you need to do better. I like your products but the effort is more than the joy.”

Helpful Report

Posted 10 months ago

“Very poor customer service with online purchase return of incorrect item supplied by WW online despite correct order as per website.”

Helpful Report

Posted 10 months ago

“I am very disappointed to say that this is the second time we have not received a call to collect our food order, and the food is being send back without proper communication. I am truly frustrated with Woolworths and their delivery partners.This lack of communication is frustrating and inconvenient. I wait days for my money to return into my bank account due to Woolworths not doing their job properly. NOT HAPPY AT ALL!”

Helpful Report

Posted 10 months ago

“This is my 1st online purchase and it has been a nightmare. The courier “tried to deliver” twice. I was never contacted in regard to the delivery so I don’t know who they phoned. I confirmed my contact details on numerous occasions with customer services. I will never use this service again.”

Helpful Report

Posted 10 months ago

“Appalling customer service!!!! I am writing to express my dissatisfaction with the service I received from Woolies Dash. I placed an order for groceries yesterday, and not only have they not arrived, but I have also been given the runaround by customer service with no resolution in sight. I am unsure whether it is incompetence or arrogance but something is going on there! Despite the money being deducted from my account, I was informed that I would receive a refund instead of the groceries I ordered. The refund is going to take 3-5 working days, instead of asking me to pay for another delivery fee of R35. I don't want the money in my account I want the groceries!!! This is unacceptable, especially since I had to call to initiate the refund process. Had I not called, when would this have been addressed? This experience has been extremely disappointing, and I hope Woolies Dash can improve their service to prevent such issues in the future. They can learn a thing or two from CheckersSixty & PicknPay ASAP”

Helpful Report

Posted 10 months ago

Woolworths SA is rated 1.5 based on 622 reviews