“The service at Woolworths coffee shop at Village Square, Durbanville is the worst you can experience. The staff in the kitchen needs some training. They are more interested in challenging each other than preparing the food and the manager is not able to manage them!!”
“Woolworths you need to review your prepared meals, very few options for garlic allergies
Nothing to choose from, why does every meal have to have garlic in.
I am sure l am not the only one who feels the same”
“Woolworths are starting to loose the plot. Lynnridge mall store - Saturdays many out of stock items and the cashiers are the most unfriendly if all the supermarket chains.
What is going on? Worst of all, they just don't care!!”
“Bought 1.8l ice cream from your Westwood Mall store. When I opened the ice cream it was half way full,weighed it and weighed 1.5l.This to me is a total rip off paying like R 99.99 for 1.5l shocking”
“I've been buying my kids clothes at woolies..my son was born 2021 since then till now 2026 I haven't had any issues with their clothes but this year 2026 that's when I experienced change in their clothes they turn to lose color n they not even 3 months old im not happy with color fading however im happy with the texture of clothes please do something regarding that because all the clothes that I bought recently they like that they lose color his now 5years old..”
“The 1kg Burrito and chicken ready meal was the most disgusting thing I have ever bought from Woolies . Stodgy wrap, tasteless questionable sauce and not a lot of chicken. VERY disappointing. Threw most of it in the bin”
“I am not impressed with this RIDICULOUS store. what i am going to say is NEVER purchase a name brand product from them .
i have bought 2 branded products 1) was Steve madden shoes - i went back the very next day as in the box were 2 Different sizes - 2 hours of arguing about this i had the box - the slip the everything and it was implied that i swopped them ....... WOW! then 2) someone got me a pair of LEVIS but bought 1 size too small - it was a gift so the Tags were removed - Woolies have the SAME garment on the shelf - they can see they BRAND NEW and NOPE they refuse to exchange.
Woolies used to be my go to place - NO MORE
treated like rubbish even when THEY made the error
Crazy No return allowed no swop out allowed so here i sit with Levi jeans size 30 that reach my thighs !!!!! I am not a twiggy - i am a Marylyn, i have hips!”
“I love the Tiramisu cake and I bought 2 cakes from woolies norkem Park 1 week apart and they both had hardly any cream between the layers. I understand times are tough but come on dry cake???? 😒 Do better woolies I cannot buy a tiny cake for R300 and get no cream that's ridiculous”
“I'm at Woolies Kids floor in Southgate trying to get shoes for my daughter, I asked a lady Shelly/Sherry or Sharon who's on the floor to assist me and I start by greeting her and greeted her again thinking she didn't hear me the first time, she continued with what she was doing and said "ask the there by the till". Sounded so annoyed and rude.”
“I am writing to express my shock and concern after discovering a screw inside a roast chicken purchased from your Howick branch.
While cutting the chicken, I encountered the foreign object, which posed a serious safety risk. Additionally, the meat itself did not taste fresh or of acceptable quality, and I was ultimately forced to discard the entire product.
I trust that this matter will be treated with the seriousness it deserves and that appropriate action will be taken to prevent such incidents in the future.”
“Gooday I am mainly writing this review because i have a major concern and complaint. I have no issues with service at any woolworths. Really i dont. Its very pleasant shopping there but Woolworths your very inflated unjustified prices is actually sad. Sad that you do this to so many loyal customers. In an already hard economic climate we have to pay rediculous prices. Woolies was great not anymore. Im not going to name and shame any store. This is for rhe big bosses. I hope they see this. I am going to lead a protest with regards to this because us as South Africans are far too accepting. I dont have an account. I always buys for cash and enjoy many of your lovely produce which i sacrifice to buy so imagine my distress when i came home and peeledthe avos which cost R89.. and a tiny chicken noodle salad. I think it may have been cajun which was R74.99. It tasted old and terrible with a few tiny pieces of chicken. I threw it out. The other readymade meals are just damn rediculous and insult to us patrons.
Certainly I understand prices went up but the quality and portion size is such an insult. Taking action to make a change.”
“I don't even want to give one star, but it seems like you need to give a star to be able to write a review.
Just bought a sandwich from Woolworths in Sandton City, chicken mayo from the counter where they sell the pies.
It does not even have butter on it. Woolworths is extremely expensive and then you do not even have butter on your sandwich and the chicken mayo is dry.
Very dissapointed, after paying R52 for a dry sandwich”
“Worse place to have a credit card. So I got their credit card cause of the vouchers. But after 2 years I decided to close it. So I get a balance and they say OK you can close it 2mrw. I call the next day, no you owe let's say R500 so I pay it and then it reflects as it is now over paid so I call and say okay please close the account. Then some rude lady tells me I owe R6? And I'm like you guys said an amount I paid it and now I owe R6? Then she is like you have to wait 30 days for the R6 to reflect. Like wtf. Don't get a card with them. Worse place ever.”
“I recently purchased minced beef and sourdough rye bread from Woolworths, but unfortunately, the products didn't meet my expectations. The minced beef was damaged and the meat was off, and I didn't notice the packaging issue until I got home. The sourdough rye bread tasted excessively sour, unlike their usual product.
I understand that mistakes happen, but given my proximity to Village Mall (15km away), I was pressed for time and couldn't return the items. I'd also prefer not to interact with the manager on duty due to a previous unpleasant experience, so I'm hoping for a resolution or alternative options.”
“I received a call from Woolworths stating I need to upgrade my w rewards card. Turned out to be a scam. I notified woolworths headoffice and to be honest the staff members were so dismissive. I cannot believe the service received.”
“Had a quality problem with their house brand Latte , the feedback was non caring and dismissive
5/10 sachets were open , possible contamination or moisture ingress Rather stick to Nescafe”
“Woolworths has gone the wrong way with expansion ,if you cannot service properly existing stores .your online delivery is pathetic ,compared to checkers .Your products have become sub standard ,and your buyers of these don’t seem to care ,about bad reviews.Pull up your socks ,or maybe get rid of clothing and concentrate on your food which is actually the business that counts.Very disappointing I was a Woolworths supporter 5years ago ,not today !”
