Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never had such a bad experience. Tried to order some stuff 6 days ago, took Woolworths 1h20 minutes to get a shopper, then cancelled the order. I have been calling the customer care centre since Monday morning, same response everyday funds are on hold awaiting release from the bank. They will escalate to their finance department to send a letter to the bank. Still no letter, nobody monitors or responds to my emails, you call to have people give you the runaround regarding the letter. Requested to escalate to their manager, they are saying it’s not possible. Never expected this from Woolworths. By far the poorest service I have ever received. Not likely to shop here again.”

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Posted 8 months ago

“Fuxking pathetic. Perfect example of a 3rd world country. Such a renowned brand yet such pathetic service. Leave it up to south africans to fuxk everything up.”

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Posted 8 months ago

“Constant headaches with this app. Sometimes payment doesn't work, sometimes items suddenly wont add to cart. Takes sooooo long to do anything - very slow. Messages from shopper are not easy to find - in fact if you dont follow the first notification that there is a message, you just wont be able to navigate to it at all. Search facility really low level - unless you know the exact product name you'll find it hard to find.”

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Posted 8 months ago

“Once again your Woolies app will not add to the basket. You have lost thousands of Rands due to your App. I always try Wooleorths first and after 10 frustrating minutes switch to Checkers”

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Posted 8 months ago

“I bought the Woolworths Buttermilk Rusks. They are utterly aweful! They are completely tasteless and very very hard! These are the worst rusks imaginable. Would recommend they be removed from your shelves. Definitely not Woolies quality”

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Posted 8 months ago

“Im very disappointed in woolies dash, sec time i place an order and was told my order was delayed & will be delivered tomorrow. Very unacceptable because i needed the cake for a birthday today. Bloody incompetent & poor service. Cancel the damn order & refund my money urgently!!!! Bloody useless company!!! I want my money”

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Posted 8 months ago

“I am very disappointed in Woolies dash delivery 2nd time now that they have abandoned my cart driver was not even at the right place. Will be cancelling my account. !!!”

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Posted 8 months ago

“Woolies dash is very terrible when it comes to refunds. I canceled an order a few days ago and promised that i would get my refund. No action has been taken yet so i decided to call and enquire, only to be told that since you are using an international card, you will only get your money in 7 days time or a week. You guys are thieves, is it that hard to refund somebody's money?”

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Posted 9 months ago

“Dreadful customer service at woolworths customer care! Shocking! DASH is a joke. No refund for two months even after promising twice to refund! Why di woolworths use this company! Woolworths complaints dept just as bad. When you buy on woolworths app dash delivery! Try getting any refund if incorrect or expired goods. Woolworths inform you to deal with Dash directly! That's their job to assist. My Mandate with Woolworths not DASH would expect more from Woolworths!”

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Posted 9 months ago

“1. Worst experience! Firstly you can’t input address, you can only add pin location and it doesn’t allow you to modify address. 2. There’s no way of tracking your order, you’re blind throughout the process. 3. I placed the order at 9:40 and by 12:30 my order still hadn’t arrived. 4. They don’t call you or let you know that the order is on the way. 5. They delivered at an incorrect address. I lost all my money/groceries. 6. Dash isn’t willing to assist in resolving the problem. I will NEVER use dash ever again! Horrible experience.”

Helpful Report

Posted 9 months ago

“I placed an order on dash and my order was cancelled. When I called to enquire, I was informed that my contact number was wrong. I was then informed that I would be refunded. My refund was not done and when i called in I was told to wait 3 working days. I so not have 3 days. And the consultant was rude.”

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Posted 9 months ago

“I don't know whether Woolworths doesn't have employees at https://www.woolworths.co.za/contactus but if they do, they definitely don't respond to messages. I have sent two messages to this contact centre and both times there was no response nor feedback of any sort! First Contact: The eggs at Woolworths are always cracked. What do you do with them, Woolworths? Why do your employees handle them so roughly? Six cracked eggs in a box of 24, quarter of the box is just unacceptable! And the cracks are only visible once the eggs are boiling! Second contact: I developed styes after using the WW Beauty make up, for the first time in my life. I mentioned this to friends who immediately responded, 'we've heard this before!' The pain and cost involved in having styes treated by ophthalmologists, is unbelievable. Stick to the knitting, Woolworths and leave make-up to the professionals! #UPYOURGAMEWOOLWORTHS!”

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Posted 9 months ago

“I love Woolies food but the delivery guys are so rude. He didn't have data to check my address and decided to call me and insult me. Did not bother to deliver to my door. I had to come out of a meeting and walk to him. This is his number by the way +27 71 096 8172. My advice is don't use Dash at all. Go to Woolies straight.”

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Posted 9 months ago

“The app is not user friendly! It’s a nightmare to work with . The shoppers never answer messages and the app doesn’t even give updates. Some items were supposed to be discounted but they charged the full price. Worst experience ever. I’m deleting the app!”

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Posted 9 months ago

“Just had a pepper steak pie. Woolworths should call it a gravy pie as there were 2 to 3 tiny pieces of steak and full of gravy. Not something I will buy again”

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Posted 9 months ago

“Their stores never have items, bought bao buns and sliders it's hocking that it's almost empty at the prices they charge.. it's way too expensive for what you get .. makes no sense shopojg there and their delivery service is beyond useless .. you order and get things hours after the timeslot selection not to mention poor packaging and quality I once received meat that was off! Certain stores always have items best best the day you are buying ! No wonder when delivered you get the same.. utterly ridiculous.. woolworths is not worth the money they charge!”

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Posted 9 months ago

“This is the worst company in South Africa ,they treat their student employees with no dignity or respect , would not recommend the anyone to work for them, although a worker from Woolworths once told me it’s the people not the company , it is infact the people that make it a rather toxic and unbearable environment”

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Posted 9 months ago

“No customer service or consideration of the customer. Aside from increasingly limited stock, account details never get fully updated and then the account is suspended for non use after 2 months. WTF! After 16 years, I will be closing my account as it's more of a hassle than a service. Why are we doing all the work for your business!”

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Posted 9 months ago

“Very poor at fast reversing of fund after cancellation! I am never using this app again!”

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Posted 9 months ago

“The dash/ delivery service is terrible. 90% of the time they never deliver the full order. They need to mark items and out of stock on stead of making false promises. This service has deteriorated massively over the past year.”

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Posted 9 months ago

Woolworths SA is rated 1.5 based on 622 reviews