Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a query through to woolies regarding my late mom's death benefit on 05/09/24. And this is the response i received from Ashley Mayer on the 13/09/24. Dear Tamle Family Identity Number: 570206.... Thank you for your e-mail. My condolences to you and your family. We have sent the claim for an assessment. Kindly send us a follow up e-mail after ten working days to get the outcome. Should you require additional information, you are welcome to contact us via e-mail. Kind regards Ashley Meyer Insurance Clerk (Account Management Services) I'm convinced that our query and loss is not even prioritized by this company, whilst a company like TFG took at most 5 days to process our insurance claim through their underwriter guardrisk. Woolies your day will come, trust me on that one!!”

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Posted 10 months ago

“I ordered slippers but received Bra's instead. I notified WOOLWORTHS immediately and they promised to fix this as it was not my problem. 2 weeks later I am here with an order that doesn't belong to me and many "we are sorry" messages from WOOLWORTHS. Their online service is very very bad I wouldn't recommend it to anyone. It cause frustrations and emotional stress”

Woolworths SA 1 star review on 14th September 2024

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Posted 10 months ago

“Your 4 Citrus & Vanilla Danishes it must be the worst I have ever had . You can not chew through that tuff dough . The prise is beyond a joke . I do not understand that Woolies management would put that on the shelves for sale .”

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Posted 10 months ago

“Terrible service fraudulent behavior!”

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Posted 10 months ago

“I received a product very close to the expiry date . Then I questioned I got reply that it was all they had ! Very poor attitude and service”

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Posted 10 months ago

“I ordered Waygu mince on the Woolworths Dash app on 15 August. When it was delivered, I put it in the freezer - because I didn' want to use it right away. I took this mince out of the freezer on 4 September to use it it was off. Horribly off. I am pregnant and have a 1 year old who was supposed to eat this - it could've made massive issues for me. I emailed the HELP from the app, and much to my dismay, I received a response from Nomvuyiseko Mbathiwe saying I don't have a valid complaint because the meat was supposed to be used by 16 August. So, when I purchase ANYTHING from Woolworths, FROZEN, I need to use it immediately?? This meat was delivered to me already off. There is NO WAY, it could've gone off in the freezer - its not how science works. I want my money refunded. And I want the rude and unhelpful client service agent addressed. This is NOT the client service expected from a shop like Woolworths.”

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Posted 10 months ago

“Chat to a shopper non existent. Receive only half my order because no stock available. I am online with the shopper, talk to me?”

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Posted 10 months ago

“That Woolworths app is a fraud, I placed an order then cancelled it because of the size I wanted was not available but my funds were not void or reversed, what horrible nonsense is that arggg. It’s been 4 days now!!!”

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Posted 10 months ago

“We got 2 pairs of Champagne tumblers from Woolies, unfortunately the coating for the black Manna tumblers is peeling where the gold tumblers is perfectly fine. Just disappointed for its very expensive and one expects it will last.”

Woolworths SA 1 star review on 31st August 2024

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Posted 11 months ago

“23 August 2024 dash order cancel last money out of my account and woolworths staff lies about refunds. We have no food thank you woolworths for leaving my family with no money to buy food some where els . Wasted ours on the phone bleeding. Fals hope you gave me and time wasted to even call you. No food it's not month end . Shame on you”

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Posted 11 months ago

“The negative reviews regarding Woolworths are not responded to because Woolworths doesn't care. Like all other supermarkets they profiteer and the customers there to make them rich. Woolworths steals by taking up to 5 working days to refund money they took and provided no order for. In the meantime that money earns them I interest. Thieves!”

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Posted 11 months ago

“The Dash/Woolworths app is so unreliable, terrible delivery time windows. My order from a some weeks ago never arrived, even though payment went through. I was not even contacted once that there was an issue, and there is no trace of the order on my app, yet the money was processed on my account. In good faith tried to reorder from them this evening…true as nuts, “experiencing issues” while processing payment. What a shocker!”

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Posted 11 months ago

“Woolworths MELKBOSSTRAND The MANAGER on duty Saturday morning is use...., bad service, no interest in customer care or any service, rather stand and make jokes to the cashiers, I had to call him for help. His behavior was unprofessional. The store had nothing that we went for and we had to go to Tablebay Mall. The Manager that was at Melkbosstrand is now at Tablebay Mall say no more that's why the store staff is friendly and helpful and the shelves is full of stuff that you need and you can have a good experience. I will need to travel to Tablebay Mall OR START TO BUY EVERYTHING AT MELKBOSSTRAND 's PICK A PAY. We are regular customers since Woolworths opened in Melkbosstrand. Trek julle sokkies op of julle gaan baie besigheid verloor.”

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Posted 11 months ago

“I have contacted woolworths contact centre got the worst service ever worse with their ridiculous app that is constantly slow and always giving me an error so frustrating 😑. The call centre agent are so unprofessional kept me on hold and after I called the 6th time she tells me staff dealing with apps don't work weekends. My question to her was if she is the only one who knows about it after I called 6 times and being put oh hold. Pathetic”

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Posted 11 months ago

“Query raised with customer service. Die daye vs statement run. Fees charged based on statement run instead of due date”

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Posted 11 months ago

“Paid for my food order twice due to a site glitch. Customer service is absolutely terrible! They say no order has gone through and I have to wait 48 hours for a refund before I can place my order again. What point is there to ordering food online if they just take my money and don't process the order? I would give them zero starts if I could due to their care free attitude to this issue. Am I now supposed to go to a store and buy my items and pay for a third time?”

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Posted 11 months ago

“i will never ever buy from woolworths online anymore 🤞🤞🤞cancel order because i bought face cream instore nearly a month later didnt get my refund...”

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Posted 11 months ago

“No refund has ever been done customer services said it should be released by my bank which is nonsense! If checkers cam have a wallet where refunds can go on the app woolworths can do as well ! Terrible app system also”

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Posted 11 months ago

“Just reading all the NEGATIVE reviews and NO comment from woolies is DISAPPOINTING!”

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Posted 11 months ago

“I bought Bagels at your store in Malvern and they were as hard as a rock ,stale .ordered via Uber eats,I phoned the store and they said there is nothing they can do if the date on the sell by date is after today's date .Mine was written 10/08”

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Posted 11 months ago

Woolworths SA is rated 1.5 based on 622 reviews