Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Woolworths SA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a few things on the 30th June and they were delivered just not to me, so basically I didn't get my order. I contacted woolies Dash and spoke to a Bongi, Unathi and others who promised to call back with the status of my refund, it's now the 10th July 2024 and I still haven't received my refund.”

Woolworths SA 1 star review on 10th July 2024

Helpful Report

Posted 1 year ago

“The other day I placed an order and they had problems on the app which delayed my order with 3 hours, which I didn’t complain about, greeted the delivery driver friendly with a generous tip. Today, I made a mistake by not checking out, and by the time I realised it by order was in an impossible time slot. Both the store and customer services shot me down and refused to change my time slot. Now I’m not someone who shops at Woolworths once or twice per month, I shop there daily. I fee they could have done better”

Helpful Report

Posted 1 year ago

“I spoke to a guy name Lee from fraud department then called in again and they said they don't know who he is this company is unprofessional and lazy he told me my payslips are fake and I can do as I please he don't care so I'm taking this further because I've been working for years for my company but I think he has a attitude towards elderly people and what he done was deformation of character so ill be taking it foward I've been beating around the bush sent from place to place phoned millions of times still don't know what's going on so now I will contact the newspapers with all my proof that I've got of what he said to me like I'm a nobody that's not how you deal with customers he wouldn't give me his surname but I'm sure I'll find out who he is”

Helpful Report

Posted 1 year ago

“Woolworths needs to learn a thing or two from 60 honestly! There’s always something wrong!!!”

Helpful Report

Posted 1 year ago

“The app is ruining your reputation Woolworths”

Woolworths SA 1 star review on 8th July 2024

Helpful Report

Posted 1 year ago

“Did not receive all items, paid full amount and did not receive an invoice. You can obviously not get this right. It is not the first this has happened and I will definitely not be using this service again. Take some lessons from Checkers maybe?”

Helpful Report

Posted 1 year ago

“Poor quality meat in Pepper Steak Pie. Very disappointed, will not be buying it again.”

Helpful Report

Posted 1 year ago

“Disgusting , appalling service from Woolworths Financial Services . I made 6 deposits into my card account ( credit card ) , i emailed and contacted them over 4 times , they don't respond to your emails besides an automated response . Its 10 days since my deposit and it has not bern credited , I understand that there could be an issue with the systems but please Woolworths at least communicate with me so that i know soneone is at least working on it . I requested a secondary card for my wife , sent all the requested documents, have not even had a wisper from wollworths . Your service is plain downright disgusting !!! Please do something about it”

Helpful Report

Posted 1 year ago

“Horrible service from woolworths promenade. I went to cancel a laybye & to purchase the item cash because it was on promotion. Then the ppc Tarryn told the cashier that we couldn't cancel the laybye to purchase it on promotion then we decided to take it out & refund to purchase it on promotion then they also said we can't do that either. The ppc didn't have the audacity to come to me & tell me what's going on. SUPER DISAPPOINTED OF THE STAFF OF WOOLWORTHS PROMENADE MITCHELL’S PLAIN.”

Helpful Report

Posted 1 year ago

“So angry with Woolies Dash … !! Ordered snacks yesterday at 2pm, at 18.30 I have not received anything. Called customer service, was told there was a delay and was asked if I wanted to cancel my order and receive a refund - to which I agreed. This morning at 8am my door was nearly broken down by an incredibly rude dash driver, he gave me such an attitude & at this point I am done with Dash.”

Helpful Report

Posted 1 year ago

“Absolutely appalling service from Woolworths Dash. This is now the second time, and I will not be using there services any longer! The woolworths app, was having glitches today, which made ordering a tedious horrific problem, having first trying to order, then deleting the app and reinstalling the app, and reordering because my cart has been cleared. After checkout I had seen that duplicates had been made from my initial order which did not appear in my cart before placing my final order. I had then called customer service to have them remove the duplicates. I explained the issues I was having on the App with Dash customer service agent Geneka, she didn't seem aware of the issues and dismissed it, and aburbtly in a rude manner asked what seems to be my issue?! I have duplicates because of the glitches on your app, Im not just telling you what is happening on the app to pass time! I asked her to removed them, she had to call dispatcher and this was before my order was being packed. She later says that its not guaranteed that they will remove it, and if it arrives I should go to a woolworths store and return them or I can cancel my order. As we are taking about canceling my order I see my order is being packed, and i asked the person packing if she can remove dulipcated items she agrees, but now my order has been cancelled through the customer service agent Geneka, and I tell the packer that my order has been cancelled, so don't worry about it. This is incompetent service from the call center agent Geneka, as the she could have just advised me to speak to the person packing my order to remove duplicates. I call the call center agent back again to get her name to file in a complaint. She bombarded me with calls after that to ask me If didn't like her service, I answered on the 10th call. While on the phone with her my ordered that had been cancelled arrives, I had already placed an order with checkers 60/60, to get what i had ordered with Woolies that had been cancelled. After that Geneka tells me to reorder the exact order that was cancelled but tell the delivery driver to take it back when he arrives! What TOTAL NONSENSE is that!? It was not my mistake that the cancelled order arrived! Now I must go back on your malfunctioning app to waste my time yet again to do an order FOR your system mistake! I have already received what I wanted from Checkers 60/60. I called head office as the order now went from cancelled to delivered on the app. Head office tells me they might be a possibility that they will send a driver to take Items back, I agree. Then why the heck can't the drivers take back duplicated items? Why can't drivers take back mistakes that happen on your end?! This is the worse service I have received from a delivery app and now this is the second time with woolies Dash. I use several delivery apps almost daily! Woolies food is delicious, but don't waste your time and money on there crappy app. Never again!”

Helpful Report

Posted 1 year ago

“So disappointed in Woolworths online. I have three separate purchases that I made from 20 June 2024 (1 order) and 24 June 2024 (2 orders). The orders are said to be DELAYED and I cannot track to see how far they are or if they are with a courier. I made countless calls to the Woolworths Online customer care and I am told every time that my order is with the courier and should be getting it on that particular day. I am not comfortable with this particular courier service that Woolworths has been using (SkyNet). I am flagging this courier service specifically because I do not have issues with the other courier services used by Woolworths. To make matters even worse, today I made a call once again trying to find out about my orders and was given an order number saying one of my orders are on the way. Still nothing, no call, nothing.”

Helpful Report

Posted 1 year ago

“Woolies dash down again. Come on Woolworths look at your reviews ... terrible!”

Helpful Report

Posted 1 year ago

“Your app never works. Items ordered never arrive. Woolworths Dash is pathetic!! There is always something wrong with this app. Payment options not working over weekend and today another problem with the orders! I phoned and complained twice today, no assurance of my order being delivered or any help at all. Rather use Sixty60 or any other food delivery app. Just don’t use Dash!!! Worst service ever!!”

Helpful Report

Posted 1 year ago

“On the 30th of April, my friend made 2 orders via Woolies dash to send me my birthday present. The first driver claimed to have delivered the package when they hadn't. My friend made a duplicate order as they wanted to ensure I got the package on my birthday and were hopeful that they'd be refunded for the second order eventually. The second driver also claimed to have delivered when they hadn't. In fact this driver claimed that they'd delivered the order 5 minutes after collection. Which is impossible. We contacted the Woolworths customer service department promptly via social media, emails and calls as soon as we could. We were assured that they'd handle the matter promptly. Weeks went by with no communication from them or a refund. Eventually one refund was received but the second refund was still AWOL for some reason. we called, emailed, tweeted and begged and they just made up more stories about their team apparently working on it. We've even sent bank statements TWICE to prove that indeed the refund wasn't submitted and today they claim that they "had technical difficulties" so their finance team didn't receive the statements. It's all delay tactics we can all clearly see that. They have no intention or refunding us and are hoping we'll let it go. WE WON'T!!! What a terrible experience that has truly soured my opinion of the brand and I'll paint the town red letting everyone know that Woolworths has become a SCAM organization. I'll also be taking the matter to the CGSO and all review and social media platforms.”

Helpful Report

Posted 1 year ago

“Worst dry roasted cocktail nuts I have ever eaten. Avoid”

Helpful Report

Posted 1 year ago

“the worst app i've experienced. why does it take 5 times longer to order a few groceries on Dash? I can do the same in less than half the time of Checkers Sixty60”

Helpful Report

Posted 1 year ago

“Not helpful at all. The working staff sit on the chairs at the till chatting to each other and leaving customer's to wait when you ask for help they are hesitant to help and cum up with load of excuses not to help. Definitely a 0 out of 10 for me 30 June 2024 12:40”

Helpful Report

Posted 1 year ago

“Woolworths online sucks. The website is glitchy and regularly have issues! I’d rather try checkers 60-60 for more efficient service. Woolworths does not invest in their online presence and their IT department should be fired!!!! I had a cart of R5500 after shopping for more then an hour on a poorly run sluggish website to find an empty cart with no guarentee of food delivery when I called. No assistance but to start all over again. Its pathetic! It’s the second time this happened to me and the last time I got no response either. Frustrating!”

Helpful Report

Posted 1 year ago

“I want to terminate my store card as i do not see why I as a customer must still pay R47 additional fee on a loyalty card. Makes no sense!! so, I sent a message to Woolies Whatsapp bot 3 times but no reply whatsoever, even after 48hrs as they make mention on the app, promising to reply before that window period… Then, sent an email to their financial department the next day but ALLAS, also no luck. I was forced to go into the store at CapeGate and was met by a very helpful sales lady who contacted their financial division explaining exactly what I had told her. They informed her that I was fully paid up and actually had a credit amount of R9 which I will need to first use in order for them to terminate my account immediately same day. Ok, so I buy an item near the till quickly, cost R69. Paid the difference of R60 in cash, thinking now the card will be terminated right there and then, but not the case!! I was now informed that the card can only be “blocked” until another 48hrs is up and then I must phone in or visit the store again for final termination of store card. Totally to the contrary to what was said when I distinctly asked if my card will be terminated immediately when the R9 credit is off. Absolute terrible service and incorrect info given to customers. It’s either due to incompetence or just a shrewd way to get rid of the customer by spewing out any sort of nonsense to get the customer off their back asap… It’s amazing that Woolworths are not shy to charge high costs on food and clothing but their service to the customers complaints or issues, lacks quality…. DANG!!!”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews