“Im very disappointed in woolies dash, sec time i place an order and was told my order was delayed & will be delivered tomorrow. Very unacceptable because i needed the cake for a birthday today. Bloody incompetent & poor service. Cancel the damn order & refund my money urgently!!!! Bloody useless company!!! I want my money”
“I am very disappointed in Woolies dash delivery 2nd time now that they have abandoned my cart driver was not even at the right place. Will be cancelling my account. !!!”
“Woolies dash is very terrible when it comes to refunds. I canceled an order a few days ago and promised that i would get my refund. No action has been taken yet so i decided to call and enquire, only to be told that since you are using an international card, you will only get your money in 7 days time or a week. You guys are thieves, is it that hard to refund somebody's money?”
“Dreadful customer service at woolworths customer care! Shocking! DASH is a joke. No refund for two months even after promising twice to refund! Why di woolworths use this company! Woolworths complaints dept just as bad. When you buy on woolworths app dash delivery! Try getting any refund if incorrect or expired goods. Woolworths inform you to deal with Dash directly! That's their job to assist. My Mandate with Woolworths not DASH would expect more from Woolworths!”
“1. Worst experience! Firstly you can’t input address, you can only add pin location and it doesn’t allow you to modify address.
2. There’s no way of tracking your order, you’re blind throughout the process.
3. I placed the order at 9:40 and by 12:30 my order still hadn’t arrived.
4. They don’t call you or let you know that the order is on the way.
5. They delivered at an incorrect address. I lost all my money/groceries.
6. Dash isn’t willing to assist in resolving the problem.
I will NEVER use dash ever again! Horrible experience.”
“I placed an order on dash and my order was cancelled. When I called to enquire, I was informed that my contact number was wrong.
I was then informed that I would be refunded.
My refund was not done and when i called in I was told to wait 3 working days. I so not have 3 days. And the consultant was rude.”
“I don't know whether Woolworths doesn't have employees at https://www.woolworths.co.za/contactus but if they do, they definitely don't respond to messages. I have sent two messages to this contact centre and both times there was no response nor feedback of any sort!
First Contact: The eggs at Woolworths are always cracked. What do you do with them, Woolworths? Why do your employees handle them so roughly? Six cracked eggs in a box of 24, quarter of the box is just unacceptable! And the cracks are only visible once the eggs are boiling!
Second contact: I developed styes after using the WW Beauty make up, for the first time in my life. I mentioned this to friends who immediately responded, 'we've heard this before!' The pain and cost involved in having styes treated by ophthalmologists, is unbelievable. Stick to the knitting, Woolworths and leave make-up to the professionals!
#UPYOURGAMEWOOLWORTHS!”
“I love Woolies food but the delivery guys are so rude. He didn't have data to check my address and decided to call me and insult me. Did not bother to deliver to my door. I had to come out of a meeting and walk to him. This is his number by the way +27 71 096 8172. My advice is don't use Dash at all. Go to Woolies straight.”
“The app is not user friendly! It’s a nightmare to work with . The shoppers never answer messages and the app doesn’t even give updates. Some items were supposed to be discounted but they charged the full price. Worst experience ever. I’m deleting the app!”
“Just had a pepper steak pie.
Woolworths should call it a gravy pie as there were 2 to 3 tiny pieces of steak and full of gravy.
Not something I will buy again”
“Their stores never have items, bought bao buns and sliders it's hocking that it's almost empty at the prices they charge.. it's way too expensive for what you get .. makes no sense shopojg there and their delivery service is beyond useless .. you order and get things hours after the timeslot selection not to mention poor packaging and quality I once received meat that was off! Certain stores always have items best best the day you are buying ! No wonder when delivered you get the same.. utterly ridiculous.. woolworths is not worth the money they charge!”
“This is the worst company in South Africa ,they treat their student employees with no dignity or respect , would not recommend the anyone to work for them, although a worker from Woolworths once told me it’s the people not the company , it is infact the people that make it a rather toxic and unbearable environment”
“No customer service or consideration of the customer. Aside from increasingly limited stock, account details never get fully updated and then the account is suspended for non use after 2 months. WTF! After 16 years, I will be closing my account as it's more of a hassle than a service. Why are we doing all the work for your business!”
“The dash/ delivery service is terrible. 90% of the time they never deliver the full order. They need to mark items and out of stock on stead of making false promises. This service has deteriorated massively over the past year.”
“I've always wondered why Door dash is not popular in my estate like Checkers 60 or even PnP ASAP. Today, I experienced the complete incomplete of Woodlands Woolworths door dash topped by lack of accountability from their customer "service" when an issue is brought to their attention. Going forward, I will laugh as I watch Woolworths market share plummet and stocks dive while cheering Checkers on.”
“Morning, we went to woolies middelburg this morning at 10am, 02/10/2024, to get the necessary fresh items but there were litterely nothing on the shelves, and this is not only one item?? What a disappointment and bad customer experience!! What's happening?!”
“I bought a goat wool sweater, and it fits perfectly, I bought the same sweater in a different color and the sleeves were 4 cm shorter, I ordered them online. I was cheated again at Woolworths, ordering clothes online are off cuts clothes. as the first purchase.”
“On Saturday I purchased your Garlic Bread which was dry and very little Garlic butter inside. Very disappointing after Woolworths normal standards.
Tried to upload a photo as you can see only dry brad however your system is not working?
Please send me an email where I can send photo
Thanks”
“Placed 5 orders via the Woolies Dash / Woolworths app. That was almost a month and a half ago, They debited my account for the amount that all my shopping items were, they did not inform me that certain products were out of stock, hence I already paid the full price for all my items , this happened about 5 times , they owe me a refund , I emailed them ,asking when this will be refunded , just for them to tell me this will be escalated. This is just so unacceptable, and they could really improve the app. And not yet resolved.”
