Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled a dash order on 1 July but was debited twice for the amount and no response to my emails, messages and call and no refunds to date. Placed dash order on 5 July less a few items. Paid full amount. To date no response from them and no refund for the difference.”

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Posted 1 year ago

“I have been buying your pepper steak pies for years, but after today, I will go elsewhere.The pies were riddled with gristle and big pieces of dry meat. Standard has definitely gone down while the price has steadily been going up.”

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Posted 1 year ago

“Mount Rushmore, Salt Rock never got stock empty selves more staff than stock”

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Posted 1 year ago

“Woolies double toffee frozen yoghurt! Not value for money as it tastes exactly like an ice cream instead of a frozen yoghurt. It is not even smooth! If I had my till slip I was gonna return it immediately!”

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Posted 1 year ago

“Woolworth cheese! What are we eating these days. A block of tasteless rubber like substance. Scary stuff. Will stick to Parmalat products, where Cheddar cheese tastes like cheddar cheese... never dissapoin ts and I feel safe.”

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Posted 1 year ago

“I have been asking on every platform of yours, the post I ask on gets deleted. I would like to know WHY Woolworths adds cane SUGAR in almost ALL of your foods, even your healthier foods. Is it because sugar is addictive? I don’t understand your reasons as sugar leads to all sorts of health problems. Please could you assist me with this answer?”

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Posted 1 year ago

“I bought today two crusty rolls from the bakery counter at your Kyalami Corner shop. At home I realized that one of the rolls was hard as a rock!!! I must have received the roll that was on display for the last couple of weeks.... I am a Pensioner and its needless to say that I did not return the roll to the shop to avoid petrol costs. I therefore had no other choice than throwing my purchase into the bin. My complaint is not a matter of expecting a few Rand refund from Woolworths, its a matter of unacceptable quality especially when I looked forward to enjoy Woolies salads and fresh rolls for lunch with my daughter.”

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Posted 1 year ago

“Woolies Dash just comes whenever they want or cancel your order and then ask you to wait 10 days for a refund.”

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Posted 1 year ago

“I personally think that one star is too much! I have been trying to do a Woolworths Dash order for 2 weeks!!! I can do everything and then when I try to pay a red message comes up saying that there’s a technical issue and I must try again later. I have done this multiple times. I have uninstalled and reinstalled the app. I have phoned Woolworths 6 times!!!!! Each time they say that it will be sorted in 24 - 48 hours - nothing has been done for 2 WEEKS. I tried again today to no avail. I don’t have transport so rely on this service. Do I have to accept the fact that I can’t order from Woolworths ever again? I have never put a complaint on the internet before but this is shocking. Even more shocking considering the fact that it’s Woolworths!! Please help”

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Posted 1 year ago

“I am experiencing the worst woolworths customer service. I swear this retail store needs proper online training if this is a business opportunity they want to excel n. Haven’t received my ordered kids clothes in more than two weeks an getting frustrated with the daily calls and emails……Too much prices for ridiculous service. I have never experienced such horrific experience.”

Woolworths SA 1 star review on 11th July 2024

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Posted 1 year ago

“I ordered a few things on the 30th June and they were delivered just not to me, so basically I didn't get my order. I contacted woolies Dash and spoke to a Bongi, Unathi and others who promised to call back with the status of my refund, it's now the 10th July 2024 and I still haven't received my refund.”

Woolworths SA 1 star review on 10th July 2024

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Posted 1 year ago

“The other day I placed an order and they had problems on the app which delayed my order with 3 hours, which I didn’t complain about, greeted the delivery driver friendly with a generous tip. Today, I made a mistake by not checking out, and by the time I realised it by order was in an impossible time slot. Both the store and customer services shot me down and refused to change my time slot. Now I’m not someone who shops at Woolworths once or twice per month, I shop there daily. I fee they could have done better”

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Posted 1 year ago

“I spoke to a guy name Lee from fraud department then called in again and they said they don't know who he is this company is unprofessional and lazy he told me my payslips are fake and I can do as I please he don't care so I'm taking this further because I've been working for years for my company but I think he has a attitude towards elderly people and what he done was deformation of character so ill be taking it foward I've been beating around the bush sent from place to place phoned millions of times still don't know what's going on so now I will contact the newspapers with all my proof that I've got of what he said to me like I'm a nobody that's not how you deal with customers he wouldn't give me his surname but I'm sure I'll find out who he is”

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Posted 1 year ago

“Woolworths needs to learn a thing or two from 60 honestly! There’s always something wrong!!!”

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Posted 1 year ago

“The app is ruining your reputation Woolworths”

Woolworths SA 1 star review on 8th July 2024

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Posted 1 year ago

“Did not receive all items, paid full amount and did not receive an invoice. You can obviously not get this right. It is not the first this has happened and I will definitely not be using this service again. Take some lessons from Checkers maybe?”

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Posted 1 year ago

“Poor quality meat in Pepper Steak Pie. Very disappointed, will not be buying it again.”

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Posted 1 year ago

“Disgusting , appalling service from Woolworths Financial Services . I made 6 deposits into my card account ( credit card ) , i emailed and contacted them over 4 times , they don't respond to your emails besides an automated response . Its 10 days since my deposit and it has not bern credited , I understand that there could be an issue with the systems but please Woolworths at least communicate with me so that i know soneone is at least working on it . I requested a secondary card for my wife , sent all the requested documents, have not even had a wisper from wollworths . Your service is plain downright disgusting !!! Please do something about it”

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Posted 1 year ago

“Horrible service from woolworths promenade. I went to cancel a laybye & to purchase the item cash because it was on promotion. Then the ppc Tarryn told the cashier that we couldn't cancel the laybye to purchase it on promotion then we decided to take it out & refund to purchase it on promotion then they also said we can't do that either. The ppc didn't have the audacity to come to me & tell me what's going on. SUPER DISAPPOINTED OF THE STAFF OF WOOLWORTHS PROMENADE MITCHELL’S PLAIN.”

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Posted 1 year ago

“So angry with Woolies Dash … !! Ordered snacks yesterday at 2pm, at 18.30 I have not received anything. Called customer service, was told there was a delay and was asked if I wanted to cancel my order and receive a refund - to which I agreed. This morning at 8am my door was nearly broken down by an incredibly rude dash driver, he gave me such an attitude & at this point I am done with Dash.”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 657 reviews