Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a disgrace of a service provided to loyal clients. 11 x emails- no replies at all, web complaints submission x5 - no replies, 7 x international calls to customer services - and no agent is trained and competent to deal with my complaints, 4 hour long online Whatsapp Chat with allocated agent - no resolution other that he is raising my concerns with management. Woolworth Financial services has the worst professional ethics and service recovery. I was deducted an unapproved amount of R19 000.00 When this was in questioned and transparency requested, I as advised to wait as there needs to be an official investigation lodged and then reviewed - despite the transactions being evitable on my statements. When requested to have the incorrect debit order funds refunded, I am advised to wait 5 -7 working days. This is unacceptable! In the meantime I am a single mother working abroad, the only bread-winner in the house and as a result of incorrect R19 000 deductions, I am falling short on other financial obligations and missed payments. I find it unhuman that any person has to wait for refunds on errors like this. It breaks my heart that Woolworth would expect my children to sleep hungry for 5 - 7 days until they can correct their errors. There is a massive difference between R1096 vs R19 000 None of the staff were competent to provide clarity or feedback. I am shocked. Woolworths do not deliver on their promises and lack cliental support - not even Eskom delivers this level of low effort customer services. There should be a ZERO star rating for companies like this!”

Woolworths SA 1 star review on 26th June 2024

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Posted 1 year ago

“The Quality of their clothes are terrible yet you pay exclusive prices! Their latest way of exploiting the public is by adding a R47,50 service fee per month, effective 1 July, on your account! That is more than general bank fees on a day to day account! I hve had an account with Woolworths for over 25 years, I will be closing this account and make a point of supporting other clothing chains. I will no longer support businesses who exploit customers in the name of "Quality", as this seems to be their reason for the fee! We already pay a premium the moment we walk thru your doors!”

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Posted 1 year ago

“Terrible , certain item shows 30 pairs in size 5 available to order online, on app no stock available across multiple sizes. Such a waste of time trying to order online .”

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Posted 1 year ago

“Very bad experience with online order. The delivery guy decided to GIVE my parcel to number 11 or 13 (he can not decide which one) instead of deliver to my address which is number 5. He did not phone me or message me at all. But wait there is more... he first lied and said that he was at number 5 around 10.35 and that I came out to fetch the package. Now that my camera proves him wrong in the first lie he decided to admit that he GAVE my package away . Use Onecart instead. IN CASE IT WAS NOT CLEAR - I NEVER RECEIVED MY ORDER. I also rate the customer service low because I dont know if ill ever receive my order.”

Helpful Report

Posted 1 year ago

“Yoh, I’m beside myself with fury at Woolworths Dash! Or maybe at myself for giving them a chance to disappoint me over and over again! I’ve ordered groceries on more than 3 occasions where my order was never delivered with absolutely no communication from Woolworths. When I call, I get a casual response saying they’ll refund me - the refund that takes 3 days to reflect, the inconvenience! Today I ordered and the driver attempted calling me to request access code which I missed. When I respond 3 minutes later the order is already abandoned with reason that I wasn’t available. Mind you, this is the regular driver who usually delivers my orders (when they eventually do deliver). He knows he can give my house number to security to open the gate for him to access the yard. The call agent I got hold of trying to sort this was so indifferent whilst telling me they abandoned the order because I missed their call. Ordering through Dash is like taking a gamble! You may or may not get your order. I have sent an email to Woolworths customer care giving feedback on the whole Dash which went unresponded. I guess it’s safe to say I must look elsewhere for my shopping.”

Helpful Report

Posted 1 year ago

“The absolute worse. Use the service OneCart if you require an order.”

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Posted 1 year ago

“Bad service , your staff need additional training . Sent an email regarding my concerns abd questions , instead of reading and providing the appropriate response, gave me a completely inappropriate response . Tried calling you to speak to a consultant, after painstakingly making the selections on my phone, I’m rudely cut off saying that I reached outside of office hours yet I am within the time frame . Please , Woolworths , we expect better”

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Posted 1 year ago

“Woolworth gift voucher r1 000”

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Posted 1 year ago

“Disgusting celebration of "pride month" Hope you guys find Jesus instead of supporting delusions and mental illness just to profit off of it.”

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Posted 1 year ago

“I wish I could give them negative stars but 1 is low enough, firstly 10 days have passed since my order was made, the delivery was attempted IN THE WRONG PROVINCE, and today I received an sms claiming it was out on delivery and of course it was NOT. On top of that none of my emails were answered and no updates were given. The most pathetic and useless delivery service.”

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Posted 1 year ago

“A shop that has a racist employment policy that precludes the employment of White people. In this day and age! The products are mostly fine although I did buy a salad that was off and had to be thrown away. Why no rice milk and no organic kidney beans anymore? Went to 3 different branches and none of them had it. Basically an overpriced shop that wants to sell to White people but not employ them.”

Helpful Report

Posted 1 year ago

“Awful service from W-dash. Waited for THREE HOURS to receive a scheduled delivery. Still has not arrived 5 hours later! It was ordered from overseas as a gift so I cannot track the order. Please Woolworths! I can order stuff online from halfway around tge world, and they're more reliable! Simply not acceptable! Perhaps Checkers 60/60 can teach you a thing or two...”

Helpful Report

Posted 1 year ago

“Your brown seed bread is half the size it used to be .....the packaging is the same but so big the bread rattles around inside and the slices are so small that the toaster cannot pop them out and is priced at R36.00 . This is beyond disgusting service and totally wrong . Be ashamed of your pathetic product that you are basically robbing consumers with. So sick and tired of your lack of integrity!!!!!!!”

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Posted 1 year ago

“I love shopping at woolworths, but woolworths at Egen Croydon Pies are never properly cooked, it always has wet Doug underneath the pie.”

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Posted 1 year ago

“I placed an order more than two weeks ago and I didn’t receive any communication from them until I called to find out what is happening. The guy I spoke to said it would be resolved in 48 hours. It’s been more than 96 hours now waiting there’s no communication whatsoever”

Helpful Report

Posted 1 year ago

“Please remove the hundreds of out of stock items you advertise. It's unacceptable to advertise items you don't have. Frustrating to say the least when every item is out of stock. Not okay!”

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Posted 1 year ago

“Purchased the Berry Snowball mini tea cakes x 2pkt [R72 x 2]yesterday afternoon at the Steenberg Tokai branch. The expectation was disappointing. The cake was extremely dry and stale. Will not recommend buyers to purchase this teatime treat at R72 for 4pk.”

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Posted 1 year ago

“Paid twice for same items and still no delivery so disgusted….”

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Posted 1 year ago

“My wife ordered some foodstuffs yesterday and while they could see the order and payment they could not deliver because there was a problem with the app. Numerous phone calls and promises nothing materialized. A total waste of time we will never order again. Checkers are on the ball Woolworths suck”

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Posted 1 year ago

“Would it be unreasonable for me to ask the following question : are the people at Woolworths Mall of Africa brain-dead ? Actually, to a certain extent,it is a complement , because it implies they have a brain in the first place !!!! With my car out of service, I have to make use of Woolies Dash. Time and time again they mess up the additional instructions I leave. In my last order, I asked that the avocado pears be placed on top, since they bruise very easily. Just received my order ..... all other items stacked on top of the avos !!!!!!!!! I called their call-center the other day with a complaint and was promised a call-back from a supervisor..... I am still waiting. The fact that I am assigning 1 star is actually flattery. Unfortunately the system does not allow me to assign zero stars !!!”

Helpful Report

Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews