“I ordered Waygu mince on the Woolworths Dash app on 15 August. When it was delivered, I put it in the freezer - because I didn' want to use it right away. I took this mince out of the freezer on 4 September to use it it was off. Horribly off. I am pregnant and have a 1 year old who was supposed to eat this - it could've made massive issues for me. I emailed the HELP from the app, and much to my dismay, I received a response from Nomvuyiseko Mbathiwe saying I don't have a valid complaint because the meat was supposed to be used by 16 August. So, when I purchase ANYTHING from Woolworths, FROZEN, I need to use it immediately?? This meat was delivered to me already off. There is NO WAY, it could've gone off in the freezer - its not how science works. I want my money refunded. And I want the rude and unhelpful client service agent addressed. This is NOT the client service expected from a shop like Woolworths.”
“That Woolworths app is a fraud, I placed an order then cancelled it because of the size I wanted was not available but my funds were not void or reversed, what horrible nonsense is that arggg. It’s been 4 days now!!!”
“We got 2 pairs of Champagne tumblers from Woolies, unfortunately the coating for the black Manna tumblers is peeling where the gold tumblers is perfectly fine. Just disappointed for its very expensive and one expects it will last.”
“23 August 2024 dash order cancel last money out of my account and woolworths staff lies about refunds. We have no food thank you woolworths for leaving my family with no money to buy food some where els . Wasted ours on the phone bleeding. Fals hope you gave me and time wasted to even call you. No food it's not month end . Shame on you”
“The negative reviews regarding Woolworths are not responded to because Woolworths doesn't care. Like all other supermarkets they profiteer and the customers there to make them rich.
Woolworths steals by taking up to 5 working days to refund money they took and provided no order for. In the meantime that money earns them I interest. Thieves!”
“The Dash/Woolworths app is so unreliable, terrible delivery time windows. My order from a some weeks ago never arrived, even though payment went through. I was not even contacted once that there was an issue, and there is no trace of the order on my app, yet the money was processed on my account. In good faith tried to reorder from them this evening…true as nuts, “experiencing issues” while processing payment. What a shocker!”
“Woolworths MELKBOSSTRAND
The MANAGER on duty Saturday morning is use...., bad service, no interest in customer care or any service, rather stand and make jokes to the cashiers, I had to call him for help. His behavior was unprofessional. The store had nothing that we went for and we had to go to Tablebay Mall. The Manager that was at Melkbosstrand is now at Tablebay Mall say no more that's why the store staff is friendly and helpful and the shelves is full of stuff that you need and you can have a good experience. I will need to travel to Tablebay Mall OR START TO BUY EVERYTHING AT MELKBOSSTRAND 's PICK A PAY. We are regular customers since Woolworths opened in Melkbosstrand. Trek julle sokkies op of julle gaan baie besigheid verloor.”
“I have contacted woolworths contact centre got the worst service ever worse with their ridiculous app that is constantly slow and always giving me an error so frustrating 😑. The call centre agent are so unprofessional kept me on hold and after I called the 6th time she tells me staff dealing with apps don't work weekends. My question to her was if she is the only one who knows about it after I called 6 times and being put oh hold. Pathetic”
“Paid for my food order twice due to a site glitch. Customer service is absolutely terrible! They say no order has gone through and I have to wait 48 hours for a refund before I can place my order again. What point is there to ordering food online if they just take my money and don't process the order? I would give them zero starts if I could due to their care free attitude to this issue. Am I now supposed to go to a store and buy my items and pay for a third time?”
“No refund has ever been done customer services said it should be released by my bank which is nonsense! If checkers cam have a wallet where refunds can go on the app woolworths can do as well ! Terrible app system also”
“I bought Bagels at your store in Malvern and they were as hard as a rock ,stale .ordered via Uber eats,I phoned the store and they said there is nothing they can do if the date on the sell by date is after today's date .Mine was written 10/08”
“I ordered online to have my daughters birthday clothes delivered. Paid for the express delivery and today it did not arrive no notification nothing! M24 logistics and woolworths took our money for express but fails to deliver.
They can take that box back to woolworths so i can get a full refund! Thanks woolworths & partners my daughter wont be wearing her new clothes tomorrow on her birthday!”
“Woolworths handed my account over to mbd, when I requested mbd the amountbi was owing they gave me a price of R6623.91. When I settled this balance they introduced a new balance. The balance they gave me kept on changing, they are not making it easy for me to settle the account. They would not allow me to speak to the manager. When I request the amount they handed me over for at woolworths, they are saying they can't see my account since it was handed over. There are so many stores that hand over people but they do not delete customer information because this exploits customer against companies like mbd”
“They don’t communicate when there is an issue, spent R100 on airtime calling to find out what is happening with my order!? Checkers 60 far mor efficient and communication more fluid! Don’t waste your time rather order from checkers”
“Woolworths Dash is the worst. It's either the delivery is late, order is canceled without notification or you fight to get your money back after a canceled order. They should just cancel Dash and we will continue using sixty60 and ASAP....
If you valued your customers you should atleast give us an option of adding the credit in ones profile so that they can use it to make a purchase again or return it to the bank account within 48 hours.... Learn from sixty60 and Asap.”
“I bought shoes and only wore them for 2mins went back home to take them off because they where uncomfortable and i couldn't walk in them returned them today for an exchange they told me because i had worn them and they cant resell them”
