Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.51

1.5 Rating 622 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 1 star review on 26th July 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am completed appalled by Woolworths. Their Play & win is a scam!!!! their link gave several faults, then when I complained about it to them, they kept passing me from person to person. Till today no one has given proper feedback with a timeline. The tile i picked did not flip instead another did. I have spoken to so many people but till today they don't respond, they don't answer calls!!!!!!!!!! Woolworths has truly surprised me with the worse customer care. Please keep in mind, I called and emailed them, spoke to so called people in management, the worst part is, is that they said they will call but never do!!!! How do companies like this getaway with treating people so unfairly and scamming them just to get peoples details!!!”

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Posted 1 year ago

“I like shopping online and for some reason I hadn't with Woolworths until my sister in-law got me a voucher. I went online and purchased a handbag and checked out with no issues. It's been two weeks and each morning I get an sms that my oder will be.dwlicered and each day passes with no order being delivered. I kinda wanna scrap the whole order but I was told that it'll be an even longer process 😕 To say I'm disappointed will be an understatement”

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Posted 1 year ago

“I purchased this magic eraser multi purpose micro scrubber from Woolworths to was dishes. It broke in half on the first day. The other half went flat within the same day of use resulting in me having to throw it away. This sponge was much more expensive than your normal sponges. This is therefore,very disappointing.”

Woolworths SA 1 star review on 2nd June 2024

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Posted 1 year ago

“Today was the worst experience I’ve had with any store or delivery services in my whole life,Woolworths dash delivery called me an hour and a half after I placed my order just to tell me that the driver said that my area is very dangerous and that they won’t be delivering my order,on top of that they told me I needed to request a refund,I need to wait 3-5 working days for this refund to reflect or be processed,but they told me that they can’t deliver mind you ,they have delivered here before and there was no problem, so if my area is so unsafe why is the delivery option available???,this customer service and their communication system is soooo poor and they are very unprofessional,I need to wait to get my money back but was paid to them immediately,this is so unacceptable and horrible,I hope no one make use of their services ever again because they are unprofessional aswell ,in the call staff members are giggling and talking while I’m on the call with one of the consultants ,soooo unprofessional and horrible This was the worst experience I’ve ever had with any store , Woolworths was the best store now they downgrading by the day and a lot of people seem to have problems with their customers service and communicating services”

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Posted 1 year ago

“There was ABSOLUTELY NO NEED to have your ‘P.L.A.Y. Plush Dog Toy’ in the form of a WATERMELON! That is highly insensitive considering the GENOCIDE that is currently happening in Palestine. Shameful and highly disrespectful!!!”

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Posted 1 year ago

“Extremely poor. My slot was 3pm -4pm, 2 hours later when I followed up I was told my order won’t be delivered today. Honestly there’s poor planning and communication”

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Posted 1 year ago

“Cannot Make Payment. the app keeps timing out. Tired 2 differant cards and cannot pay. the checkout doest work.”

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Posted 1 year ago

“Currently on a call on hold for 15 minutes as I type this. The App does not allow one to select the substituted item of choice (it provides its own options none of which I want) and when you type it in manually, you can't find it. So, when placing the order and chatting to the so-called personal shopper, I asked to be contacted for substitutes as all items were important only to find that the shopping had ended and two important items were missing. Why am I paying R35 for delivery if I can't get all my items even after specifically asking to be contacted? When I call the customer care line, the consultant tells me that I will not be charged for the items. That's not the point! Then he further tells me that I didn't select the items as an alternative. What part of I couldn't select the alternative item did he not understand? That was the reason for my request in the first place. The consultant I spoke to was Sipho and he seemed extremely unequipped to deal with basic comprehension. I asked to speak to his superior Tshepi and I was told she was on a call and will call me back. Terrible service.”

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Posted 1 year ago

“shocking customer service, items have not been delivered not even one communication from woolworths, almost month later have had almost zero comms, had to call from overseas, they need to wait to see if the good were returned to the warehouse, how is this my problem when they never delivered, almost a month ago? They also don't respond to emails, have sent about 4 now. I used to be a good customer, count me out!”

Helpful Report

Posted 1 year ago

“What is happening with woolworths fashion/beauty online delivery service!!! The service is pathetic/ terrible/ substandard. They have not delivered an order for R5600 that was paid for 3 weeks ago. Their call centre agents are trained to tell you they will escalate and will get feedback within 24 to 48 hours. They don't even bother to call you after 48 hours. I have called them 3 times and they say the same false statement. They don't respond to emails either. I wonder if I will at least get my money back from this company. I hope there is no disaster and troubles that we don't know about slowly brewing in the background. I WILL NEVER EVER MAKE THIS MISTAKE AGAIN. IS WOOLWORTHS ONLINE A SCAM?”

Helpful Report

Posted 1 year ago

“Ordered food online for a dash delivery on Monday the 6th of May. Only 3 of the 26 items I had ordered were delivered. Driver said that’s all he was given, told me to call the Jean crossing store and dashed off. Was given the run around by store manager and eventually told by the dash manager there was nothing she could do, she was on her way home so she would refund the items the following day. Sent an email on Tuesday the 7, and followed up with calls. Was told there was nothing they could do, refunds take 3-5 days to process. It is the 17th of May and I still dont a the refund. I have called again and was told the request for a refund was sent on the 7th but nothing else has been done regarding my refund since. Disappointing rather that not only was I inconvenienced with an incomplete order, but I also am not getting my money back.”

Helpful Report

Posted 1 year ago

“A senior ,and disappointed not once but numerous times ,grill chicken ,has a raw chicken odour,hot + spicy buns no spice or fruit ,some pacjs have a mixture of buns ,spicy no fruit or tastes like bread.They give you WOW AVOUCHER FOR R50.00 IIT NOT THE PRICE ITS QUALITY ,R50 does not make up for disappointments”

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Posted 1 year ago

“When I try to checkout my purchases on the App, it literally tells me to remove the products from my cart in order to proceed to check out, like how does that even make sense???”

Woolworths SA 1 star review on 14th May 2024

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Posted 1 year ago

“I ordered 13 items on the App for delivery by Dash. It took more than 35min. The navigation was super slow. Selecting you item is a 2 step process. 1 to select the item then the quantity. If not the item is not added. Then it thinks for about a minute to add 1 item. There there are combo deals there is no option that filters the list of items that could complete your deal. One has to go back to shopping from your cart guess what you looking for or what is available. All in all a terrible on line shopping experience.”

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Posted 1 year ago

“I went to the Margate branch on the 09 May 2024, knowing I have credit to buy groceries. I am not sure what the cashier done, thereafter she said the screen is blank after swiping my woolworths card and signing for the groceries in my trolley. The supervisor then voids and say, unfortunately you will be credited back in 7 days and I am unable to take my the stuff I had purchased. I am so fustrated and upset as to how possibly do I get told that. Pathetic service!!!!”

Helpful Report

Posted 1 year ago

“It is such an onerous process to speak to a Woolworths representative for assistance! After several phone call attempts, I gave up.”

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Posted 1 year ago

“I’m still waiting on my refund since the 31st of March. I cancelled my online order on the 29th of March. They keep on blaming my bank saying that the problem is with my bank. No compensation, no calls from management.Still no refund. My own bank is laughing at me as there is nothing. This is shocking WOW WOOLWORTHS.”

Helpful Report

Posted 1 year ago

“Made an online order and cancelled ,I’ve been waiting for a refund but Woolworths haven’t refunded my money and the money has deducted from my account,woolworths online shoping is so pathetic!!Woolworths refund my money!!!”

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Posted 1 year ago

“I had a terrible experience with this shop. Firstly they failed to deliver my parcel, I then canceled since they weren't interested in delivering my items.... Made a cancelation on the 9th of April and to this day I haven't received my money. I am being told that I need to submit an ID copy. Bunch of scammers!!!!!!”

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Posted 1 year ago

“Clothing line is just ridiculous. Not worth shopping at Woolworths anymore. They are catering to a niche market. They have lost the plot.”

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Posted 1 year ago

Woolworths SA is rated 1.5 based on 622 reviews