Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.53

1.5 Rating 377 Reviews

12 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 377 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dash order is late. There's no way of tracking progress on delivery, and the worst is there's no communication from Woolies on delays.”

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Posted 7 months ago

“Not WW but the app. Very unfriendly. Anyhow my order being refunded and I placed new order. Terribly unfriendly app. Searched for soft 2ply tissues and it comes up with toilet paper only”

Helpful Report

Posted 7 months ago

“I ordered groceries three hours ago and they still haven't arrived, despite the app claiming that the order was delivered. Called the help centre twice, and all I have to show for it is a diminished airtime balance. A couple of times before, half of my order was undelivered, and I had to wait hours (this seems to be a running theme) for the other half to arrive. Thoroughly frustrating.”

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Posted 7 months ago

“Woolies dash is absolutely appalling when compared to its competitors. There are no notifications for when your order is on its way and the orders are never delivered in the time frame provided by Woolworth’s. On top of the dissatisfactory service, you are required, not encouraged to pay a tip on top of an exorbitant delivery fee. Absolutely disappointing from a market leader in so many other ways. If you want fast, reliable and consistent service stick to checkers60 60 and pick n pays bottles. Woolies dash is far from acceptable and I will never use it again.”

Helpful Report

Posted 7 months ago

“Absolutely awful user interface, server crashes, products received damaged and items missing. Use Checkers Sixty60 for better service.”

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Posted 7 months ago

“Anybody CONSTANTLY not getting communication from their DASH shopper? I’ve run out of energy trying to call the Calk Centre & have repeatedly called the F&B Manager at the store. I get no comms at all from the shopper. Tired of not receiving items that I’ve ordered but have no idea until the order arrives.”

Woolworths SA 1 star review on 5th November 2023

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Posted 7 months ago

“App is TERRIBLE, the server constantly crashes. Not on time, estimated time pushed up every minute. Don’t even bother. I’ll never use Woolies Dash again.”

Woolworths SA 1 star review on 4th November 2023

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Posted 7 months ago

“I made an order via the woolworths door dash as a delivery, the driver arrived but apparently could get a hold of me and returned items back to the store, instead of woolworths saying items NOT DELIVERED they said my items were delivered. I eventually called them and told them my items weren't delivered and they said a refund has been processed as yes the driver took items back to the store. I was told to wait 5 to 7 days for the money to appear in my account as it was refunded, guess what I'm still waiting for my refund the service I'm receiving is shocking and disgusting. I feel this door dash app isn't working for woolworths at all it should be cancelled”

Woolworths SA 1 star review on 1st November 2023

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Posted 7 months ago

“I placed an order just past 15:00 on woolies dash (this was my first time ordering from them), it said its going to be delivered between 16:00-17:00, nothing came. I called customer service and they said no the shop is closed now I must cancel the order. Will never use woolies dash ever again”

Woolworths SA 1 star review on 29th October 2023

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Posted 7 months ago

“Worst service. After waiting waiting three hours, status is still en-route but the agent tells me the order was abandoned and returned to the store. Such pathetic service.”

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Posted 7 months ago

“The worst service ever experienced. First time ordering it took 4 and a half hours, tried again today and my ordered is no where and an excuse that the driver delivered. Checkers definitely holds up to there promise unlike woolies Dash.”

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Posted 7 months ago

“I placed a grocery order on Tuesday morning at 8:30 for a 10:00/11:00 delivery. They never delivered, my emails were ignored, my cries for help were eventually ignored too on Twitter. I had to call now (Thursday afternoon) and they are telling me they have refunded me it will take 5 to 7 working days - what are we supposed to be eating in the meantime?”

Woolworths SA 1 star review on 26th October 2023

Helpful Report

Posted 7 months ago

“25% of the groceries delivered to me by Dash were either rotten/wilted and of poor quality. After several phone conversations and emails to the call center and 3 days later I’m still waiting for Dash to come collect the bad food items and replace them with fresh ones, despite the promises I got this would be sorted promptly. I’ve had to go to the store to replace some items that I needed urgently which defeats the whole point of ordering online, a service that one actually pays for. I’m bitterly disappointed and this whole situation has cost me time and money (phone calls to call center, driving to the store), and been a great inconvenience considering I’m heavily pregnant (which is why I was using the service in the first place). I’m shocked at how bad Woolworths treat their customers, this could have easily been sorted out within a few hours and 3 days later I’m still waiting. I would definitely not recommend the service, it’s not worth the inconvenience!”

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Posted 7 months ago

“I ordered 3 items online but only received 2, but still got charged for 3 of them. When I called they said that they only charged me for 1 item and they would be collecting the other extra item because I did not pay for 3 but only 1 even though I can see on my invoice and bank statement that I was charged for 3 items. The lady straight up told me what makes me so proud and then called back 1 minute later saying that she was wrong but this lady had a lot of attitude. They don't want to deliver the other item or give me a refund because this item gets charged per kg and they don't know which one they didn't give me. She said they would only give me my money back if I could confirm which ones they did deliver otherwise I wouldn't get anything. I can't check the prices or the kg because I have already used it and thrown the packaging away. So now this is all my fault because I guess the customer is always wrong. Thank you for stealing my money.”

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Posted 7 months ago

“How is it possible to order food on a Saturday morning at 8:00 through dash and they say first delivery can only be on Sunday 10:00! What is wrong? I will rather order from checkers 60/60. At least I get my shopping within the hour. Woolworths cancel dash, it's embarrassing.”

Helpful Report

Posted 7 months ago

“They keep advertising items of food on their app and it is always out of stock, yet it still shows as available. Trying to order the same item on numerous occasions. How can you substitute a cheesecake with a chocolate mousse cake? Are these people high? Order 4 items and I get 2 correct. It's 930am ...... pathetic. Rather order from Checkers instead.”

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Posted 7 months ago

“Waited over 2hrs for delivery. There was no communication as to the backlog. Eventually canceled the order. Very disappointed. Worst service ever 😒”

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Posted 8 months ago

“I purchased the peppermint dessert yesterday which has a new improved recipe. It left much to be desired. The previous recipe was adequate and resulted in a delicious dessert whereas the new recipe provides a dessert which offers a flimsy base, not as sweet as the previous one and the taste was highly disappointing.”

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Posted 8 months ago

“Something is very wrong with Woolies dash app... it has been processing my order for the last hour and this is not the first time I have abandoned my order because the app simply does not work. This is unbecoming for the Woolworths brand- get someone to fix it or delete it all together.”

Helpful Report

Posted 8 months ago

“26 September: I made an order on the Woolies Dash App. However, my order was not delivered. I called to find out why and I was told that the driver could not get to me via phone calls but I didn't receive any call. On the same call, I asked for a refunds and was told that the money would sent to my account; I asked how long that would take and was told 7-10 working days. 3rd September: I called to find out the status of the refund and was told that it has not been processed as I was supposed to send proof of account and a copy of my ID. I was shocked because this was not mentioned when I asked for a refund. Then, I was told that they would send me a refund voucher. It's been over 2 weeks of waiting and still nothing yet. No communication at all. I'm so disappointed and never buying again from the app or the store.”

Helpful Report

Posted 8 months ago

Woolworths SA is rated 1.5 based on 377 reviews