“I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Blue Route store. The experience was not only appalling, but it also left me feeling humiliated and disrespected.
I don’t even want to mention Colleen and Sharon, as their behavior was absolutely unacceptable. They did not represent the values that Woolworths is known for. The store manager, who claimed to work for Woolworths, failed to uphold the brand’s reputation. The treatment I received was nothing short of appalling, and it was far removed from the excellent customer service I expect from your brand.
I spent over two hours standing at the counter, trying to resolve a simple issue, and during that time, I was treated as if I were a thief. Despite showing proof of payment for my transaction, I was wrongly accused. I explained that I made the payment via Apple Pay, and that I didn’t receive my receipt when I made the purchase. When I returned a faulty item, which was part of the purchase, they repeatedly told me they couldn’t find the payment, even though I provided all the necessary information. One staff member even mentioned that I had made a “food payment,” which was completely incorrect.
I was passed from one manager to another, and none of them were helpful. Colleen even walked away from me while I was speaking to her. I felt like I was being watched by other customers, which added to the distress.
I want to thank Vanessa, the store manager, who eventually assisted me. She was able to locate the receipt, and I appreciate her support. However, the lack of professionalism and the way I was treated up until that point was completely unacceptable.
I want to make it clear that this experience was distressing, and I believe that race may have played a role in the way I was treated. The atmosphere created by the staff left me feeling like I was being judged unfairly.
As a result of this incident, I have been issued a warning at work for being two hours late due to the time I spent at your store.
I trust that this matter will be taken seriously, and I look forward to your response and a resolution to this complaint.”
“Went into Woolworths Galleria today to buy a pair of loafers that was out of stock when I went to the Pavilion store yesterday. The sales person was kind enough to check on the system and advise that there was stock at the Galleria store. I made a 60km return trip today to Galleria for the shoe. Went to the men’s shoe dept and looked around for the shoe. None were on the shelf. Approached the sales lady for assistance and she told me that the stock on the shelf is all that they had. I explained to her that I was told that there was stock in the store and if she could possibly check in the stock room . She went of to check and came back with 2 pairs of the shoes that were in plastic bags. Tried them on and gave them back her telling her that I will take the pair that fits me. I also told that I would also like to take another pair that was on display. I waited for her for a few minutes and saw that she was doing some other stuff. I asked her about my shoes and she replied that I did not want the shoes. I told her that she was wrong and that I had told her that I will take the pair that she brought from the stock room and that I also wanted a pair that was on display. She got very annoyed with me and this evident by the way she put down what she was doing and her mumbling. I told her not to worry about attending to me any further and went of to pay for the one pair of shoes
My issue is that staff who do not have the capability and experience to deal with the customer should not be in the front end of the store. End result was that I ended my shopping in the store at that time, paid for the pair of shoes and left
Regards
D Naidoo”
“Do not buy WOOLWORTHS COSMETIC & MAKE UP products unless you have looked at the ingredient list. They all contain cheap comedogenic ingredients. I got two styes while using Woolworths cosmetic and make up products, for the first time in my entire life! Since I stopped using WOOLWORTHS COSMETICS AND MAKE UP PRODUCTS (I discarded the full tubes and bottles), I have not had another stye! Disgusting products!! You can't make a silk purse out of sow's ear, Woolworths, no matter how you dress it up!”
“I am absolutely disgusted with the different shops that sell different quality of products. The fruit I buy at Canalwalk is of better quality than the fruit I’d buy at Vangate Mall. Our money carries the same value irrespective of what area people reside in. Highly disappointed. Woollies you can and should do better. The cherries I bought sell by date was the 30th Nov the very same day I bought it. The grapes same thing bad bad quality. If that’s the case close down and only cater for the elite areas.”
“The most hypocritical company.
They claim to be environmentally friendly to charge us a crazy amount for bags, meanwhile everything they sell is in plastic.
Hypocrites, greedy and money hungry.”
“I placed an order on the 27th of November 2024 paid the R75 express fee which meant I will get my oder on the 28th November, as I needed them by Friday 29th November. I also wrote the wrong address so I wanted to change it or locate the driver and give him the correct one
I called their 086 number which the lady that answered helped me a lot now she transfers me to the call centre Lord she was so un professional telling there's nothi6she can do for me except to tell that my order has not even left Johannesburg mind you it is already the delivery day.
I'm so disappointed with Woolworths such a big company with no professionalism and putting the customers needs first.
Highly disappointed”
“I was at greenstone today shopping for 3 for 2
I met Lindi from the kiddies department she was so rude towards me and she was shouting at me she even swore and told me that we will meet outside”
“I ordered a track suit and only received the jacket without the bottom . I sent an email and only received one call saying they are investigating and it would take them 24 to 48 hours to conclude the investigation. It has since been more than 2 weeks since I received the incomplete order and the issue has not been resolved.
Disappointed honestly”
“In store multiple products always out of stock. Been bad since 2020. The app is ridiculous. Now they want you to choose your time slot the next day and pay R60 extra for it. Thwir customer service for dash is appauling. You just lost another customer to Checkers.”
“Your dash payment system is faulty 99% of the time, having to keep retrying, missing time slots. My delivery was for 6-7pm and at 7:30 I just cancelled my order. No contact. No explanation nothing. It's actually an abomination that you have such a poor system when you charge so much for your food.”
“My pair of navy blue soft & flexi shoes broke on Sunday while I wore them to Church. I then took them off, and went to Woolies store at the Waterfront. I explained to the customer service lady, what had happened. They then wanted to know how long ago I bought the shoes, to I responded, about 6 months. I was then told that they cannot return my broken shoes as that brand was on the shelves more than 6 months ago, and there return policy is only up to 6 months. Thus leaving me as a customer with broken shoes after wearing it for 6 months, and not being able to be compensated for it braking. This was very disappointing for a Woolies store.”
“I prefer using Checkers on line shopping app because AT LEAST ONCE A WEEK on the woolies app it is impossible to load items into the basket
Please fix your app...this cannot be so difficult”
“I have never had such a bad experience. Tried to order some stuff 6 days ago, took Woolworths 1h20 minutes to get a shopper, then cancelled the order. I have been calling the customer care centre since Monday morning, same response everyday funds are on hold awaiting release from the bank. They will escalate to their finance department to send a letter to the bank. Still no letter, nobody monitors or responds to my emails, you call to have people give you the runaround regarding the letter. Requested to escalate to their manager, they are saying it’s not possible. Never expected this from Woolworths. By far the poorest service I have ever received. Not likely to shop here again.”
“Fuxking pathetic. Perfect example of a 3rd world country. Such a renowned brand yet such pathetic service. Leave it up to south africans to fuxk everything up.”
“Constant headaches with this app. Sometimes payment doesn't work, sometimes items suddenly wont add to cart. Takes sooooo long to do anything - very slow. Messages from shopper are not easy to find - in fact if you dont follow the first notification that there is a message, you just wont be able to navigate to it at all. Search facility really low level - unless you know the exact product name you'll find it hard to find.”
“Once again your Woolies app will not add to the basket. You have lost thousands of Rands due to your App. I always try Wooleorths first and after 10 frustrating minutes switch to Checkers”
“I bought the Woolworths Buttermilk Rusks. They are utterly aweful! They are completely tasteless and very very hard! These are the worst rusks imaginable. Would recommend they be removed from your shelves. Definitely not Woolies quality”
