Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I often buy the butter rotis and every time experience the rotis to stick together. Resulting in breaking. Unpleasant when serving it to guests”

Woolworths SA 2 star review on 1st April 2024

Helpful Report

Posted 1 year ago

“Bought the mango and pineapple for R75. Mango is sour and not yet ripened. How can fruit like this be put on shelves for sale? Quality of food decreasing but price is increasing...”

Helpful Report

Posted 1 year ago

“So poor. Everytime I used this service it gets worse and worse. I had to wait for 30minutes before the shopping could start. My shopper was done at 2.30pm. It is now an hour later and I still don't have my order. Calling the helpline to be told my order might reach me in half an hour? Might? That's an hour and a half wait time?!? How is this convenience? It's just pushed out all my plans, I should have just gone to the shops myself. Honestly, I expected better from Woolworths considering the price of the items compared to other shops. Sadly I can't even say the quality is better, Im getting better quality food from Checkers lately! I guess I'll stick to Checkers 60 from here on forward. They at least shop and bring your food within the hour. Woolies wont even let me collect, I just have to sit around and wait now and they cant even give me a time? I have things I need to do?!!? Very, very disappointed.”

Helpful Report

Posted 1 year ago

“Used Dash app for the first time today. Got a courtesy message along the lines of, "We'll ask you for a substitute should an item be out of stock". I thought,"How cute." Order delivered on time, but no eggs, no spinach and no sign of the courtesy message promised earlier. On the other side of the country, my family received all their items from Sixty60, and for a fraction of the price I paid at Woolies :) All is well; we live and learn.”

Helpful Report

Posted 2 years ago

“While I was at the cashier. The floor manager questioned me the customer on why I am buying a particular product every 2nd day. The reaction from the floor manager was offensive to my choices as it was none of her business on my selection of choice . She was just supposed to do her job.”

Helpful Report

Posted 2 years ago

“So tired of trying to do my weekly shop through Woolies Dash and constantly having to choose alternatives and then if you do get what you originally ordered, it’s literally on the Sell By date so that you only have 1day to use the products, specifically any chicken or fresh produce. Also, why are the instore specials not available on the app?”

Helpful Report

Posted 2 years ago

“I would just like to comment on your cheesecake lemon and berry Consider adding a little salt - all you taste with your cheese cake is sugar.”

Helpful Report

Posted 2 years ago

“Your Woolworths Dash App is pathetic. Your chat with shopper doesn’t work. When the shopper calls you (if they bother), the line is so bad you can’t hear them, then they don’t bother calling back. No initiative used and after paying R35 delivery, your parcel arrives with most items missing. Not good enough and totally unacceptable. I then have to get in my car to drive to the store only to find the items in the shelf!!! Very annoying! Complaints fall on deaf ears. As a regular online shopper this must be the worst app with no plans to obviously fix the problem! I am a daily customer with daily complaints. Do you care ? I think not! LONGBEACH MALL food section is always out of stock of items I buy on a regular basis and the same answer is “our supplier is out of stock”! Get your act together.”

Helpful Report

Posted 2 years ago

“Listen, please teach dash staff that they cannot substitute halaal meat with non halaal meat OMG!”

Helpful Report

Posted 2 years ago

“The app is worse than the web browser on the phone. I used the web browser for 2 years. downloaded the app 2 weeks ago, and it’s nonsense. Keeps on crashing. Dont know what’s the point”

Helpful Report

Posted 2 years ago

“If I'm paying for a delivery with Dash and those are YOUR given times for when delivery will take place, then deliver on time! I had a lunch planned around YOUR delivery times. Thanks for spoiling it Woolies Dash and Woolies West Coast Village. I don't need excuses like the driver has my order and is on his way when he clearly wasn't, the app didn't update, it's not even a 5 minute drive on his scooter, please don't lie to me either, I'm not your fool. Be considerate towards your customers who are actually paying for this service and supporting you. Now let's see when the refund for the short delivered items is issued.”

Helpful Report

Posted 2 years ago

“Horrible service. Not worth it . Rather go directly to the shop. Takes forever to get your stuff”

Helpful Report

Posted 2 years ago

“The full cream milk has a funny taste. I cannot enjoy coffee or tea with the milk 😩”

Helpful Report

Posted 2 years ago

“I purchased the cooked sweet potato dish a day before it's expiry date on 13 January 2023.The container had blown up by the 14th and the sweet potato was rancid. Very disappointing!”

Helpful Report

Posted 2 years ago

“Iced Christmas cake extremely crumbly.”

Helpful Report

Posted 3 years ago

“Order meant to be delivered between 11am and 1pm after I checked early in the morning that this would happen!! Never arrived. Tried calling Online shopping 6 times … no reply. Now remember that online shopping call centre staff are working from HOME I believe, so why they not answering their phones? Interesting. So never assume you’ll get your order even after you wait 5 hours. Really bad service and response handled incredibly bad by online Manager who really sounded completely disinterested. Woolworths need to up their game on the online food side. Not sure how you can be assured you get your order when online staff don’t answer their phones.”

Helpful Report

Posted 3 years ago

Woolworths SA is rated 1.5 based on 657 reviews