“Purchased Pork chippolate sausages for Sunday brunch. While the flavour was good the casings were tough, difficult to chew and mostly had to go to the dog. I have not experienced this before. Batch number 74312030 . Purchased at Stellenbosch Square store”
“It is their interest rates, I’m disappointed that they are threatening me for payment when it’s all finance charges which on their credit card is a ridiculous amount of 28.50% when their store card is only 19%, I pay my store card but refuse to pay the credit card of 28. 25% NO never and the call centres all uneducated people. Woolworths credit card divisions even slammed down the phone on me. Super bad service. I’ve cut up my card never again will I deal them again. Bad service very bad service”
“It takes longer to order food than get it delivered. Your app on android is atrocious.. everything takes soooo long ... no substitutes on anything g is done correctly... even though I know there are substitutes available... substitutes ate completely incorrect ( Bulger wheat salad substitute for Greek salad ( among woolies get it together) chatting with a shopper is impossible... the chat closes or doesn't open or the shopper ignores you .. so what's the point ? It's completely annoying to not receive half your groceries every single time !!! Shoppers must use their heads ... chicken schnitzel is chicken schnitzel.... just substitute it for heaven's sake... sixty60 is incredible... 30 mins delivery every time ... the substitutes are amazing .... choice is incredible... and I have received my complete order every single time ! When are you going to do something about our experience in online shopping with you?”
“Woolies dash service is terrible. They don't stick to the allocated time of delivery, there's no update on time of delivery and no apologies for late deliveries.”
“No price on items and products placed so high up that its impossble to get to... Items discontinued like Steel cut oats and pearl barley , your store is looking like any local store without the best quality products”
“Long queue and manger and staff stand around chatting until I had to ask for another till to be opened . Only 2 tills were originally opened and people stood with trolleys filled to the brim”
“Bought the mango and pineapple for R75. Mango is sour and not yet ripened. How can fruit like this be put on shelves for sale? Quality of food decreasing but price is increasing...”
“So poor. Everytime I used this service it gets worse and worse. I had to wait for 30minutes before the shopping could start. My shopper was done at 2.30pm. It is now an hour later and I still don't have my order. Calling the helpline to be told my order might reach me in half an hour? Might? That's an hour and a half wait time?!? How is this convenience? It's just pushed out all my plans, I should have just gone to the shops myself. Honestly, I expected better from Woolworths considering the price of the items compared to other shops. Sadly I can't even say the quality is better, Im getting better quality food from Checkers lately! I guess I'll stick to Checkers 60 from here on forward. They at least shop and bring your food within the hour. Woolies wont even let me collect, I just have to sit around and wait now and they cant even give me a time? I have things I need to do?!!? Very, very disappointed.”
“Used Dash app for the first time today. Got a courtesy message along the lines of, "We'll ask you for a substitute should an item be out of stock". I thought,"How cute." Order delivered on time, but no eggs, no spinach and no sign of the courtesy message promised earlier. On the other side of the country, my family received all their items from Sixty60, and for a fraction of the price I paid at Woolies :) All is well; we live and learn.”
“While I was at the cashier. The floor manager questioned me the customer on why I am buying a particular product every 2nd day. The reaction from the floor manager was offensive to my choices as it was none of her business on my selection of choice . She was just supposed to do her job.”
“So tired of trying to do my weekly shop through Woolies Dash and constantly having to choose alternatives and then if you do get what you originally ordered, it’s literally on the Sell By date so that you only have 1day to use the products, specifically any chicken or fresh produce. Also, why are the instore specials not available on the app?”
“Your Woolworths Dash App is pathetic.
Your chat with shopper doesn’t work.
When the shopper calls you (if they bother), the line is so bad you can’t hear them, then they don’t bother calling back.
No initiative used and after paying R35 delivery, your parcel arrives with most items missing. Not good enough and totally unacceptable.
I then have to get in my car to drive to the store only to find the items in the shelf!!! Very annoying! Complaints fall on deaf ears.
As a regular online shopper this must be the worst app with no plans to obviously fix the problem! I am a daily customer with daily complaints. Do you care ? I think not!
LONGBEACH MALL food section is always out of stock of items I buy on a regular basis and the same answer is “our supplier is out of stock”!
Get your act together.”
“The app is worse than the web browser on the phone. I used the web browser for 2 years. downloaded the app 2 weeks ago, and it’s nonsense. Keeps on crashing. Dont know what’s the point”
“If I'm paying for a delivery with Dash and those are YOUR given times for when delivery will take place, then deliver on time! I had a lunch planned around YOUR delivery times. Thanks for spoiling it Woolies Dash and Woolies West Coast Village. I don't need excuses like the driver has my order and is on his way when he clearly wasn't, the app didn't update, it's not even a 5 minute drive on his scooter, please don't lie to me either, I'm not your fool. Be considerate towards your customers who are actually paying for this service and supporting you. Now let's see when the refund for the short delivered items is issued.”
“I purchased the cooked sweet potato dish a day before it's expiry date on 13 January 2023.The container had blown up by the 14th and the sweet potato was rancid. Very disappointing!”
