“My son ordered flowers for me online - they were out of stock of the flowers ordered so sent a completely different cheaper bunch! I took them back to a store to swap and had to pay in the difference although he had ordered and paid for the bunch I swapped for. Customer service couldn't assist despite the store manager having the documents - they wanted the order number but he had kept the documents so I couldn't tell them - I did share his details but they were not interested. Overall a dreadful experience for what should have been a happy gift received.”
“Mid month at Woolies, Walmer Park.
7 pay points with only 3 cashiers and the queue is forever!
I ask the supervisor, Vuyiseka Jonas, for her name and she obliges without hesitation or asking why?
Is that normal procedure?
Is this how you treat your customers?
Woolies, please up your game!”
“This is the 3rd time i order on dash and my order doesnt arrive or there are stories that its returned to the shop… this is the last time i order on dash its so inconveniencing”
“This morning I entered N1 City Woolworths and saw a gentleman assisting a customer, he really took his time take the customer through the range... I proceeded to the grocery section looking at the meat.... Suddenly I hear a gentleman greeting the 2 staff packing the fridge and wished them well for the day... I stopped and discovered it's the same guy that assisted the customer.... I complimented him and discovered his name is Eugene and he is a manager there.... The 2 gentlemen told me he greets and wish the staff well daily.... This is the type of managers we need in Retail..... We'll done Eugene may you go from strength to strength....”
“Here's a direct and constructive review you could use for Woolies Dash:
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**Review: Frustrating Experience with Delivery Slots**
I’m really disappointed with the Woolies Dash delivery service. I tried placing an order at 8am, expecting to get a slot within a couple of hours, only to find that the earliest available was between 4pm–6pm. It’s frustrating—what’s the point of advertising a “2-hour delivery” if there are no actual slots available within a reasonable time? The whole idea is convenience, but it feels more like a regular next-day service. Please improve your slot availability or at least manage expectations better.”
“I love your cotton button baby bibs, I really wanted to purchase the plain pack of 5 but you only catering for baby girls which is disappointing. Why do you only have the pink shades? why not unisex shades like a beige, cream, white, brown, light grey... If you only stock 1 shade cater for both boys and girls, please.”
“We order woolworths dash ice cream cones. Which cost R80.
Was absolutely disappointed as every single cone was broken.
Unbelievable.
Won't order again.”
“In general we are really happy with Woolworths, dash delivery and the quality of the products.
However, this week is the second time that I did a standard order, paid R75 for next day delivery and it is now two days late without any communication from Woolworths.
I sent them an email last night to find out where the package is and to request a refund for the R75. They did not respond yet. Holding thumbs.”
“the personal shoppers seem to take over the store that it makes it difficult to do our own personal shopping, They push in front of you, have an attitude & no manners. I won't be shopping at Woolworths Grey Owl again”
“Dash Order #01740645785
Very bad experience with this Woolworths online service! Such an horrible service!!
Sending missing items, sending you bread with some slices missing, Not refunding your money back neither to come collect the wrong items that has been sent out.
Very Unprofessional!!”
“I am extremely disappointed with the service from Woolworths SA online orders. It has been over 9 days since I placed my order, and I have received no updates or communication regarding the delay. The delivery was assigned to Fastway Couriers, who have been entirely unresponsive and unhelpful throughout the process. This level of service is unacceptable, particularly from a retailer that positions itself as a premium brand. I expected far better and will strongly reconsider using this service in the future.”
“I am extremely disappointed with the service from Woolworths SA online orders. It has been over 9 days since I placed my order, and I have received no updates or communication regarding the delay. The delivery was assigned to Fastway Couriers, who have been entirely unresponsive and unhelpful throughout the process. This level of service is unacceptable, particularly from a retailer that positions itself as a premium brand. I expected far better and will strongly reconsider using this service in the future.”
“Boots don’t last, imagine paying R800 for boots that don’t even last a mere month. I’m so disappointed, I was gonna understand if I got them for R300. I whole R800.00
Woolworths needs to do better”
“The Managers at Wilkoppies Branch are so unprofessional and unhelpful.
The entire stuff are excellent, professional and better at handling customer service and they're always friendly.
I have lodged a complaint with Woolworths Head Office.”
“Staff at Castle Gate informed us that Woolworths don’t support pensioners when we asked them what day is Pensioners day. All major retailers support pensioners Woolworths, get with the times…..”
“Actually i love Woolworths on the overall but … tried to find a bra online and in the store size 34 dd and not one of the many styles i chose did they have in stock. Please could you look into that. The stock range for the whole of the western cape.”
“Woolworths columbine branch is incapable of delivering roast chickens for Sunday lunch. I was at the branch at 10 15am yesterday ( Sunday) I was told chickens would be ready at 12 noon, I got there at 11.45am stood in the queue for more than an hour, only to be told very rudely I might add that the chickens are finished, next batch will be ready in 1 hour 30 mins. What was I supposed to do all that time??? You know there is a great demand for the chickens on a Sunday, why not make enough for a long time.
Disgruntled customer”
“Why offer a delivery time slot on WW Dash if you can't stick to it. Every single time my order is 1 or 2 hours late, without any explanation. When it does eventually arrive the driver has such attitude. Shame on you. Consider contacting Checkers to help you get the "dash" into your deliveries.”
“We are regular WW customers and favour the coffee experience, visiting your Victory Park store at least twice per week for an awesome experience.
Today, the experience at WW, OR Tambo, was poor in comparison.
The barista on duty, Nkosinyathi produced a cappuccino that was 1cm below the rim of the cup and argued when I asked for a full cup.
The customer centric attitude we have become accustomed to from Ww was missing. Staff at WW, OR Tambo were ot only dismissive, unwelcoming and argumentative but also extremely chatty amongst themselves and noisy from behind the service counter.
The overall experience was underwhelming in comparison to the great service we are used to from WW”
