Woolworths SA Reviews

Name: Woolworths SA
Rating: 1.49

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

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Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Woolworths SA 2 star review on 2nd September 2025

Anonymous

Woolworths SA 1 star review on 30th August 2025

Itumeleng

Anonymous

Woolworths SA 1 star review on 26th July 2025

Anonymous

Anonymous // 01/01/2019

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“I love Woolworths but dear Lord why are the food prices rising so steeply on a weekly basis. The paper towels used to be 3 for R60 and suddenly it’s increased by 6 rand. This is just one example. People surely will in future shop for more affordable options.”

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Posted 4 months ago

“About 3 weeks ago I shopped for cosmetics at Woolworths Fourways Mall. Two ladies Phumi and Mbali assisted me. Their service was outstanding, very helpful and patient with lots of laughs along the way. I highly commend them.”

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Posted 4 months ago

“Forgot my woolies card at home then I realised that when I was at the shop that I've got my woolies app on my phone and I was told I can't use it...asked a guy that was packing he didn't know... He went to 2 people, one lady said he should ask customer service then customer service lady said no... Never felt that under valued.”

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Posted 4 months ago

“Hello, kindly look at the issue l had Woolies Northgate. I am deeply hurt with the incompetence of the Manager Mpho. I had been waiting for months for the sale only to be denied to purchase because their printer was not working to issue a card. I now had an option to use my virtual card to but denied again because Home Affairs is in the process of issuing me with a smart ID. I am beyond heartbroken. Yet you preach quality and efficiency and treat customers like this. This is unacceptable 😤”

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Posted 4 months ago

“[Woolworths] item- o1778111043/12233099 Hi Woolworths, Could you please show me, where in your customer rights policies, does it state that you can send a Muslim person, a Bacon item, that they didn't request or ask for in substitute, and refuse to give them a refund for it ? According to your customer service agent Tevor Yeni, a substitute that I didn't request, can't be refunded due to your policy that allows for you to substitute an item that wasn't requested, irrespective of allergies or religious beliefs.”

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Posted 4 months ago

“The app is not user-friendly. A lot of basic items are always out of stock. They need to do better”

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Posted 4 months ago

“Placed an order online for a gift. Paid with a credit card. Item was too big so it was to be exchanged for a smaller size , sent the delivery note and tax invoice to exchange at a store. Correct size was available at the store. Was told it could not be exchanged, it will be refunded to my credit card. Why? After an hour, was given a gift card. Made no sense. Took the gift card and purchased same item in the correct size. Where's the common sense.”

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Posted 4 months ago

“My son ordered flowers for me online - they were out of stock of the flowers ordered so sent a completely different cheaper bunch! I took them back to a store to swap and had to pay in the difference although he had ordered and paid for the bunch I swapped for. Customer service couldn't assist despite the store manager having the documents - they wanted the order number but he had kept the documents so I couldn't tell them - I did share his details but they were not interested. Overall a dreadful experience for what should have been a happy gift received.”

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Posted 4 months ago

“I've bought a chicken and chick pea roti and there where no chicken in the roti. Not very happy about the product.”

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Posted 4 months ago

“Mid month at Woolies, Walmer Park. 7 pay points with only 3 cashiers and the queue is forever! I ask the supervisor, Vuyiseka Jonas, for her name and she obliges without hesitation or asking why? Is that normal procedure? Is this how you treat your customers? Woolies, please up your game!”

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Posted 5 months ago

“This is the 3rd time i order on dash and my order doesnt arrive or there are stories that its returned to the shop… this is the last time i order on dash its so inconveniencing”

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Posted 5 months ago

“This morning I entered N1 City Woolworths and saw a gentleman assisting a customer, he really took his time take the customer through the range... I proceeded to the grocery section looking at the meat.... Suddenly I hear a gentleman greeting the 2 staff packing the fridge and wished them well for the day... I stopped and discovered it's the same guy that assisted the customer.... I complimented him and discovered his name is Eugene and he is a manager there.... The 2 gentlemen told me he greets and wish the staff well daily.... This is the type of managers we need in Retail..... We'll done Eugene may you go from strength to strength....”

Helpful Report

Posted 5 months ago

“Here's a direct and constructive review you could use for Woolies Dash: --- **Review: Frustrating Experience with Delivery Slots** I’m really disappointed with the Woolies Dash delivery service. I tried placing an order at 8am, expecting to get a slot within a couple of hours, only to find that the earliest available was between 4pm–6pm. It’s frustrating—what’s the point of advertising a “2-hour delivery” if there are no actual slots available within a reasonable time? The whole idea is convenience, but it feels more like a regular next-day service. Please improve your slot availability or at least manage expectations better.”

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Posted 5 months ago

“I love your cotton button baby bibs, I really wanted to purchase the plain pack of 5 but you only catering for baby girls which is disappointing. Why do you only have the pink shades? why not unisex shades like a beige, cream, white, brown, light grey... If you only stock 1 shade cater for both boys and girls, please.”

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Posted 5 months ago

“We order woolworths dash ice cream cones. Which cost R80. Was absolutely disappointed as every single cone was broken. Unbelievable. Won't order again.”

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Posted 5 months ago

“In general we are really happy with Woolworths, dash delivery and the quality of the products. However, this week is the second time that I did a standard order, paid R75 for next day delivery and it is now two days late without any communication from Woolworths. I sent them an email last night to find out where the package is and to request a refund for the R75. They did not respond yet. Holding thumbs.”

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Posted 5 months ago

“the personal shoppers seem to take over the store that it makes it difficult to do our own personal shopping, They push in front of you, have an attitude & no manners. I won't be shopping at Woolworths Grey Owl again”

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Posted 5 months ago

“Dash Order #01740645785 Very bad experience with this Woolworths online service! Such an horrible service!! Sending missing items, sending you bread with some slices missing, Not refunding your money back neither to come collect the wrong items that has been sent out. Very Unprofessional!!”

Woolworths SA 1 star review on 15th May 2025

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Posted 6 months ago

“I am extremely disappointed with the service from Woolworths SA online orders. It has been over 9 days since I placed my order, and I have received no updates or communication regarding the delay. The delivery was assigned to Fastway Couriers, who have been entirely unresponsive and unhelpful throughout the process. This level of service is unacceptable, particularly from a retailer that positions itself as a premium brand. I expected far better and will strongly reconsider using this service in the future.”