I have been going in store and calling the customer line for assistance with closing my account. I asked for the account to be closed over the phone and the agent advised that that can only be done in store mind you I am in the rurals and it takes me 2 hours to reach the nearest town that has Woolies store. I traveled that weekend and i was told accounts can be closed on weekends and I need to visit during the week. I made arrangements and managed to go back and have the account closed but to my surprise my account was owing (interest charged) I paid it the same day and I was advised to call the customer line for closure as there is no need to come inside the store (that was news to me). I called on 26th March 2024 and I was advised that it could take a couple of days for me to receive communication of closure so I should be on the look out for the correspondence. I received an e-mail only stating that my insurance plan on the account has been closed but not the account. I called the following day and another agent said the exact same thing and when I asked for a team leader to assist they promised to get back to me, which they did not. I called again on 02-04-2024, the agent asked my close to 12 security questions that answered truthfully and asked me another set and I answered them again but to my surprise i failed authentication and now she can not check whether or not my account was successfully closed. She said she will escalate the matter after I burst out with anger, demanding my account to be closed. She promised to email the department that was supposed to close the account but till today the 9th April no communication has been made to me regarding my request. The 14th is approaching and I know interest will go off the account which will mean I will be liable to pay before closing the account. Please help I am unemployed, i need minimal debt as possible.