I ordered goods online on the 7 April 2024, with a total amount of R619.87. (Order# 01358139738) - My order requested 6 donuts. - The delivery pack had 1 packet of small donuts. Bank debits: - R938. 93 cleared on 9 April 2024 - R619.87 uncleared since 7 April 2024 10 packets of small donuts @39.90/packet were added to my order hence the reason the order went up to R938.93. My questions: 1. why the R619. 87 is still not cleared so I can access the funds, when R938.93 was cleared? 2. Why 10 packets of small donuts were added when I did not request for alternatives? 3. Why is it taking so long to correct your mistake that inconveniences me? I called last week, the lady said she would investigate, I followed with a visit to the Brooklyn Mall last Saturday, met with the online manager, sent her the order but up to now nothing has happened. Conclusion: - I need my refund of what I did not order - I need an apology for the inefficiency of Woolworths online store.