Currently on a call on hold for 15 minutes as I type this. The App does not allow one to select the substituted item of choice (it provides its own options none of which I want) and when you type it in manually, you can't find it. So, when placing the order and chatting to the so-called personal shopper, I asked to be contacted for substitutes as all items were important only to find that the shopping had ended and two important items were missing. Why am I paying R35 for delivery if I can't get all my items even after specifically asking to be contacted? When I call the customer care line, the consultant tells me that I will not be charged for the items. That's not the point! Then he further tells me that I didn't select the items as an alternative. What part of I couldn't select the alternative item did he not understand? That was the reason for my request in the first place. The consultant I spoke to was Sipho and he seemed extremely unequipped to deal with basic comprehension. I asked to speak to his superior Tshepi and I was told she was on a call and will call me back. Terrible service.