What a disgrace of a service provided to loyal clients. 11 x emails- no replies at all, web complaints submission x5 - no replies, 7 x international calls to customer services - and no agent is trained and competent to deal with my complaints, 4 hour long online Whatsapp Chat with allocated agent - no resolution other that he is raising my concerns with management. Woolworth Financial services has the worst professional ethics and service recovery. I was deducted an unapproved amount of R19 000.00 When this was in questioned and transparency requested, I as advised to wait as there needs to be an official investigation lodged and then reviewed - despite the transactions being evitable on my statements. When requested to have the incorrect debit order funds refunded, I am advised to wait 5 -7 working days. This is unacceptable! In the meantime I am a single mother working abroad, the only bread-winner in the house and as a result of incorrect R19 000 deductions, I am falling short on other financial obligations and missed payments. I find it unhuman that any person has to wait for refunds on errors like this. It breaks my heart that Woolworth would expect my children to sleep hungry for 5 - 7 days until they can correct their errors. There is a massive difference between R1096 vs R19 000 None of the staff were competent to provide clarity or feedback. I am shocked. Woolworths do not deliver on their promises and lack cliental support - not even Eskom delivers this level of low effort customer services. There should be a ZERO star rating for companies like this!