Leverdale Hotel
We have been with this company for 2 years. Service etc has been pretty good. Phone line quality terrible for those 2 years so was looking for digital, anyway to cut a long story short I lost my mind. Put in termination notice on 25th Jan contract runs out on 1st March, so got more than 30 days. Got a reply back on email telling me I couldn't put this in till 1st Feb. Did this paid our bill in full till 28th Feb and cancelled direct debit. This is where the fun or rattles out of pram I'm having a tantrum from a company comes in play. You can't do that you haven't given 30 days notice. From then to today phonecalls, emails messages threatening firstly at one stage that I owed over 1000 pounds, to we are restricting your service. We are only a small company but the lack of professionalism, maturity etc is alarming. I have had calls offering me to stay and when you don't accept they get petty, nasty and in truth very bullying. Stay well away go somewhere else who maybe know how to conduct business in a more acceptable way.
3 years ago
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XLN has a 2.7 average rating from 270 reviews

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