XLN Reviews

Name: XLN
Rating: 2.13

2.1 Rating 415 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

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“Worst company.Told me it was £25.95. Then charged me vat. Then charged me for one day for last month. Then install charge of £9.99. Hiding charges that wasn’t mentioned. Stay clear.”

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Posted 1 day ago

“I would give zero if I could. I have never had such terrible service from a company. Usually if you are a business customer you get great service, but not from XLN/Daisy...nothing but issues from day one and not a word of apology or recompense. First they send two routers and then want to charge me for not sending one back when they've not sent the promised bag then tell me to pay for postage, next internet service is less than reliable, third zero mobile internet over an entire weekend because they can't help with that from about 4pm on a Friday until 9am on a Monday morning and now I have come home from holiday to discover they're introducing a new insurance charge that we have to opt out of and they've already added it to my bill... so 15 mins later of hanging on the phone I'm hanging on the phone to have this lates scurrilous charge removed. Make that 20 mins and still waiting...ended up being 45 mins. Seems that this Business Assurance charge is effectively another price hike..they're not going to cover fees if their equipment fails and according to their "customer services manager" they won't cover any fees if BTOpenreach come out full stop. Their customer services team does not seem to understand or have any level of customer service or how to make a customer feel heard or cared for”

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Posted 1 week ago

“They are scam people careful rating 0.0”

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Posted 3 weeks ago

“Very bad service Very bad customer service Reaper”

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Posted 3 weeks ago

“I stayed with XLN for years, and it’s one of my biggest regrets. They were charging our small business £60–£80 a month for services that weren’t worth even half that. When I finally decided to switch to BT, they bombarded me with calls and emails, begging me to stay. They offered a lower rate of £22/month, and, foolishly, I agreed, hoping they’d changed. But not long after, the price began creeping up again, first to £40, then more. Their excuse? “Costs.” Typical. Eventually, my contract came to an end - and I clearly told them I would NOT be renewing. That should have been the end of it. But instead, XLN renewed the contract without my consent and charged me £103, which included a £45 charge they claimed was because they had “given me a discount” to stay with them earlier. Let that sink in: They offered me a £45 ‘discount’ to stay, then when the contract ended, they charged me that same £45 for not staying. So it was never a discount, it was bait. They waited until the contract finished, then punished me for walking away, even though I left after completing my full contract. This is pure deception. I had to block them through my bank to stop them taking more money. XLN operates with dishonest, unethical tactics, and I’m sharing this so others don’t get trapped like I did. They mislead small businesses, lock them in, and penalise them for leaving, even after fulfilling the contract. Please stay far away from this company. You will be better off with any other provider.”

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Posted 4 weeks ago

“Scammers. Don’t ever trust them. Scammers”

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Posted 1 month ago

“Dreadful customer service. Constant price increases. Had to complain to the ICO about this firm as they refused to stop constant phone calls to my private mobile. My complaint was upheld. Avoid this firm at all costs.”

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Posted 2 months ago

“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that PARADIGM RECOVERY FIRM listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that PARADIGM RECOVERY FIRM cares about its customers.”

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Posted 2 months ago

“The worst and slowest customer service avoid at all cost 🤬”

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Posted 2 months ago

“Very Poor Experience with XLN – Avoid Unless You Want Trouble I signed up for XLN’s Cloud Voice and Fibre 80 Broadband service expecting a straightforward process, but the reality was far from ideal. It took nearly a month for my Cloud Voice to be activated, which caused significant disruption to my business. Setting up the service was a nightmare. The instructions were unclear, and the process was unnecessarily complicated. Whenever I reached out for support, I was met with rude and dismissive staff who seemed uninterested in helping. Worse still, I found myself being overcharged for almost everything. After signing my contract, I noticed extra add-ons had been included without my consent. Their approach appears to be to automatically add these extras, and if you don’t actively opt out, you’ll end up paying for services you didn’t want. When my contract finally ended, XLN did not notify me. Instead, they rolled my contract over on a rolling basis, and I was suddenly paying double what I had originally agreed to. I strongly advise anyone considering XLN to be very careful—monitor your contract end date and check your bills regularly for unwanted extras. My experience with XLN was disappointing at every stage.”

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Posted 2 months ago

“The customer services are not professional, kept ego and just let the customers suffer. £53 bill goes to £93 for late payment.”

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Posted 3 months ago

“Unbelievably bad, I'm just speechless as to how bad these guys are. Unfortunately I'm stuck with them. I wish there was a way out”

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Posted 3 months ago

“Suddenly charging insurance? You having a bloody laugh? So, you provide a service and if the service goes wrong, you want me to pay for it to be put right?”

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Posted 3 months ago

“Very bad service and not great customer service at all”

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Posted 3 months ago

“With Mrs. Doris Ashley's assistance, I got my money back despite their dishonesty.”

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Posted 3 months ago

“Absolutely rubbish Internet connection for your business do not even bother. They don’t answer the messages. They’re not helpful. They’re full of excuses and my business has been crippled because I am unable to use the Internet as it is intended for. £47 a month for a waste of time.”

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Posted 4 months ago

“They could never make me or anyone happy”

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Posted 4 months ago

“Mrs. Doris Ashley saved me! Recovered my funds – contact her at (dorisashley71 @ gmail. c0m)"”

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Posted 4 months ago

“To get your money back from online scam, text Paybackintld @) Gmāıl .C om via whatsap +44-7 9085 45298 to get help”

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Posted 4 months ago

“Left XLN on 1st April as prices had tripled since we started with them. They invoice in advance so had already charged us for 1-30 April. Their 'T&Cs' state that no refunds can be made for cancellations within a calendar month so refused to refund for 2-30 April. Poor customer service.”

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Posted 4 months ago

XLN is rated 2.1 based on 415 reviews