XLN Reviews

Name: XLN
Rating: 2.15

2.2 Rating 407 Reviews

29 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.2

Based on 407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst and slowest customer service avoid at all cost 🤬”

Helpful Report

Posted 1 day ago

“Very Poor Experience with XLN – Avoid Unless You Want Trouble I signed up for XLN’s Cloud Voice and Fibre 80 Broadband service expecting a straightforward process, but the reality was far from ideal. It took nearly a month for my Cloud Voice to be activated, which caused significant disruption to my business. Setting up the service was a nightmare. The instructions were unclear, and the process was unnecessarily complicated. Whenever I reached out for support, I was met with rude and dismissive staff who seemed uninterested in helping. Worse still, I found myself being overcharged for almost everything. After signing my contract, I noticed extra add-ons had been included without my consent. Their approach appears to be to automatically add these extras, and if you don’t actively opt out, you’ll end up paying for services you didn’t want. When my contract finally ended, XLN did not notify me. Instead, they rolled my contract over on a rolling basis, and I was suddenly paying double what I had originally agreed to. I strongly advise anyone considering XLN to be very careful—monitor your contract end date and check your bills regularly for unwanted extras. My experience with XLN was disappointing at every stage.”

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Posted 2 weeks ago

“The customer services are not professional, kept ego and just let the customers suffer. £53 bill goes to £93 for late payment.”

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Posted 3 weeks ago

“Unbelievably bad, I'm just speechless as to how bad these guys are. Unfortunately I'm stuck with them. I wish there was a way out”

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Posted 3 weeks ago

“Suddenly charging insurance? You having a bloody laugh? So, you provide a service and if the service goes wrong, you want me to pay for it to be put right?”

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Posted 3 weeks ago

“Very bad service and not great customer service at all”

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Posted 1 month ago

“With Mrs. Doris Ashley's assistance, I got my money back despite their dishonesty.”

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Posted 1 month ago

“Absolutely rubbish Internet connection for your business do not even bother. They don’t answer the messages. They’re not helpful. They’re full of excuses and my business has been crippled because I am unable to use the Internet as it is intended for. £47 a month for a waste of time.”

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Posted 1 month ago

“They could never make me or anyone happy”

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Posted 1 month ago

“Mrs. Doris Ashley saved me! Recovered my funds – contact her at (dorisashley71 @ gmail. c0m)"”

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Posted 1 month ago

“To get your money back from online scam, text Paybackintld @) Gmāıl .C om via whatsap +44-7 9085 45298 to get help”

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Posted 2 months ago

“Left XLN on 1st April as prices had tripled since we started with them. They invoice in advance so had already charged us for 1-30 April. Their 'T&Cs' state that no refunds can be made for cancellations within a calendar month so refused to refund for 2-30 April. Poor customer service.”

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Posted 2 months ago

“I can testify to my money recovery from this fraudulent company through the help of COVSECLTD.COM, you should seek help”

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Posted 2 months ago

“horrible experience wit this company . they will give you contract for £22 and will steal money from your account £71 .”

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Posted 2 months ago

“I chose XLN because I thought they were going to be suitable for our Dental Practice I ditched British telecom for this company. It is the worst Internet connection I have had you cannot upload anything to the Internet and it gets cut off at midnight for nearly 1 hour every single night, so none of my Cloud back up for my service functions. I have spent numerous times trying to contact customer services and I cannot get through to someone eventually when I did get through to someone they did admit that the service was pretty substandard with regards to uploading documents to the cloud or the Internet. At £47 a month for a business broadband this is not good value for money. It doesn’t suit our needs or purposes and I will be ditching this company at the very first opportunity.”

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Posted 2 months ago

“I can testify to my money recovery from this fraudulent company through the help of ADMK LTD, you should seek help”

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Posted 2 months ago

“Don’t get trapped in this spiderweb. Too many hidden charges apply ones you have signed the contract. Be careful.”

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Posted 2 months ago

“Only tranxchk dot 0nline team on google search came through for me,”

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Posted 3 months ago

“file compl ains t0o T_RA_N_XC_H_K on google for account restrictions and funds recovery.”

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Posted 3 months ago

“i reported to tranxchk on google search before i got a recuva”

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Posted 3 months ago

XLN is rated 2.2 based on 407 reviews