XLN Reviews

Name: XLN
Rating: 2.35

2.4 Rating 343 Reviews

34 %

of reviewers recommend XLN

Company Reviews

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2.4

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“If I could give less than one star, I would. I signed up with XLN when I first opened my business studio, drawn in by their impressive sales team. Unfortunately, my experience has been a nightmare. First, the internet service was terrible. But what was worse were the hidden charges. Shortly after signing up, I noticed I was being charged more than the agreed amount. When I called, they refunded one charge but not the others. They stopped the hidden fees for a month, only to resume them again. When I called to complain, they said they couldn't refund the charges. I told them I wanted to cancel, and they assured me I could switch to another provider without needing to contact them directly, as they would be notified. I switched providers, believing the issue was resolved. Five months later, I discovered XLN had continued charging my account. When I called again, they claimed they hadn't been notified of the switch. I asked them to cancel the contract, which they confirmed they did. Yet, the charges continued. Despite their promise to refund the payments taken after cancellation, almost a year has passed, and I have yet to receive any refund. The icing on the cake? This morning, I received an email from a debt collection agency (CARS) claiming I owe XLN nearly £100. A fantastic way to start the day! If you're considering XLN, I strongly advise against it. Don’t be fooled by their promises. Since switching to Vodafone, their team mentioned it’s not uncommon for XLN customers to face similar issues – including unauthorized charges even after switching providers. Stay far away from this company.”

Helpful Report

Posted 3 hours ago

“XLN ARE THE WORST! Very close to being a scam Fast to sign you on. Never there to support you. Also miss-selling tactics & hidden charges. Let’s start with the tech support. There is no email for the tech support department. Our phone hasn’t been working since June it’s now December. 6 months later and they’ve still not resolved anything We can’t hear customers & they can’t hear us properly. Then on top of that the phone it’s self freezes. We’ve been trying to speak to the tech support to sort this out. However there is no email for the team. When you call you get put on a hold line for hours. Then every time around 10-15 minutes in to the call it suddenly disconnects. They don’t call you back. You then have to go back in to a Que again for hour or longer. However when you refuse to pay them there credit control team can happily contact you for your money. Let’s talk about the sales. Firstly when they first sign you on. They gave us a price however the invoice never matched the original price. We then spoke to the team they told us that there were other hidden charges. The price we were originally quoted was actually different. Although we’ve not been using there services they are still invoicing us claiming we are stuck in a contract. Although the phone line doesn’t work correctly they want the full money but don’t want to fix the issues. Avoid this company they don’t care about us. They are sharks almost like a scam. They don’t don’t deserve to be in the industry.”

Helpful Report

Posted 11 hours ago

“I am struggling to give even one start review. We have had the account for a couple of weeks and I have already served notice of my intention to leave at the earliest possible time. Zero technical support on set up, dodgy financial practice in billing, charge £9.00 per month to pay by CC. Dont touch this outfit with a barge pole I wish I stayed with Talk Talk.”

Helpful Report

Posted 1 day ago

“DIABOLICAL COMPANY. I signed up £22.49 per month. Advertised at £17.99 per month,I joined as it was still a bit cheaper, I have NEVER been able to access their app to view statements, I have had "additional charges" applied constantly these were explained as a care package, an insurance package and recently a care plan, in October I rang to ask how much I will be charged for November as I did not want anything extra charged, however I was charged an extra £8.78, when i rang my explanation above was ignored they said they would refund £5 but not £8.78, I never got it, the agents in my opinion are trained to confuse customers, the system for generating invoices are very confusing,the speed I slow and often freezes, I was never told of an increase but have had two, i was told I was informed via the app which again I explained I can't access it, I was told it is not their fault that I can't access it but in my opinion it is their responsibility to supply and app that works or send the invoice by post. There is so much more I just don't have energy, another customer wrote that this company has effected his mental health, well it's doing the same to me..AVOID AVOID AVOID...PLEASE LISTEN...there are so many better companies. I have also seen where one person went to the ombudsman, won but they still charged more money !!!”

Helpful Report

Posted 3 days ago

“Somebody there definitely gives out customer data to outsiders. When we signed up, we started getting scam and sales calls. This continued for months. Had an internet problem and filed a complaint. Again started getting calls within minutes from people claiming to be from Xln and calling about internet problem and asking details.”

Helpful Report

Posted 4 days ago

“Please stay away from this crowd I signed up for fibre. 2 months later no fibre and no internet. They have told me openreach should be able to fit fibre but no fttp. I tried to esculate this to a manager and the manager does not take inbound calls. Wonder why ? Today I spoke to james in the provisioning team and victor in sales. Both useless. Stay away. Stay away stay away 2 month and no broadband yet my account is still being charged. My Xln account number is 4496916. Xln said they cannot find my account details. Hopeless”

Helpful Report

Posted 4 days ago

“Absolutely shocking company to deal with Started out paying £30 ended up at £63 for phone line and broadband that didn’t work very well kept dropping out all day Waited out the 18 months tried to leave to another company they couldn’t port it as they didn’t recognize XLN or daisy as it’s now owned by so had to email and wait another month and pay another month , have jay had an email saying sorry you want to cancel your phone line we will be putting up your broadband charges as it’s no longer discounted Completely ignoring my calls and emails to end my service with them Shocking company shocking service 40 minutes is a speedy response on a phone line”

Helpful Report

Posted 6 days ago

“Absolute nightmare of a company to deal with. Told me that I could transfer email and phone number to them and they would manage everything for me. Lost all my email contacts and addresses and nearly lost my business because of this. I was also promised a digital telephone set 6 weeks ago and still never received it. Caused a lot more of stress and nearly put me to the brink of a nervous breakdown.”

Helpful Report

Posted 1 week ago

“My experience with this broker was incredibly distressing. They held my funds for an extended period, causing significant anxiety and frustration. I felt powerless as my attempts to withdraw my money were consistently blocked. The stress of not knowing if I would ever see my capital back again weighed heavily on me. Thankfully, Mrs. Rose Hoover and her teams stepped in and provided the support I desperately needed. Their team was instrumental in navigating the complexities of my situation, ultimately helping me retrieve my funds. While I’m grateful for their assistance, the negative experience with this broker still lingers in my mind, reminding me of the challenges I faced, if you are a victim of scam just like myself I boldly recommend you to Mrs. Rose Hoover via:.. Email:: rose--hoover--90--{A-T}--gmail--com WhatsApp:: +1 ( 301 ) …409... ….2753...…. I will guarantee you a 100% successful recovery rate process. They are legit and reliable.”

Helpful Report

Posted 2 weeks ago

““Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience was full of unexpected fees and broken promises. They charged me for insurance that I hadn't agreed. Charged connection fees that were not mentioned at sign up. Promised discount vouchers by sales person that never materialised.”

Helpful Report

Posted 2 weeks ago

“I’ve been an XLN customer for over 10 years, and I can honestly say that in all my years in business, I have never encountered such poor service. The customer care is practically non-existent. They never return calls when promised, and if you have an issue, you can easily wait over half an hour to speak to someone. The lack of communication between their teams is unbelievable. This is, without a doubt, the worst company I have ever had to deal with. I strongly advise avoiding this company at all costs”

Helpful Report

Posted 2 weeks ago

“This is the worse service.not good for business.i got line from last 4weeks.they give my brodbend line but phone line not active.i ring then at lest 20 times but every time they said its gone be fix within 24 hours.but still same problem.not good for any business.”

Helpful Report

Posted 2 weeks ago

“Avoid this terrible compnay. Frustrating to leave, they keep sending bills even though numbers have been transferred. They keep transferring calls from one department to the other. Hell on earth.....”

Helpful Report

Posted 3 weeks ago

“Very bad customer service more than 40 hours. My Internet down there, not fix no one answered properly”

Helpful Report

Posted 3 weeks ago

“They people that speak in the phone are so nice and understand you.Even if your stressed or get angry they try calm you down.Ive used loads of broadband providers and xln are the best so far,they don't speak to you like your daft. Id work with this company againj and again Too sum it up they're a 5* company who treats there customers well. Especially Ryan and Ivy has been as godsent, couldn't have done it without yous vxx”

Helpful Report

Posted 3 weeks ago

“I experienced extremely poor service. When I called, I was told to email instead. After emailing, I was directed to chat support. When I attempted to reach them via chat, the wait times were hours long. This process wasted my time and caused unnecessary frustration.”

Helpful Report

Posted 3 weeks ago

“BIG SCAMMING COMPANIE BE AWARE!!! “Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience was full of unexpected fees and broken promises. They charged me for insurance that I never agreed to, and when my contract was ending, they didn’t even bother to notify me. No call, no email – nothing. Instead, I got hit with extra charges out of nowhere. BIG SCAMMERS!!!! Their customer service has been awful. Every time I tried to get help, I was either put on hold for ages or just passed around without any real answers. It’s clear they’re more interested in squeezing money out of customers than providing good service. Was also miss led by there adviser that I am fully paid and after 3 months I was sent invoices for £171 after 3 months of closing account. The lady (HAMDA) on the phone was rude when I said I shouldn't be receiving this bill as I spoke to your colleague her reply was then you should clear your payments. In the end some how she managed to reduce the bill to £69. Please be very careful if you’re considering XLN. I wish I had known this before signing up – I definitely wouldn’t recommend them to anyone. I have had identical experience as the above review. When I asked for the money back they stopped the charges but refused to pay back what they took. I asked to stop the service. Then they threatened me with cancellation charges of approximately 500 I am going to complain to trading standards. They don't seem to care when I said to them. Let's see what happens”

Helpful Report

Posted 4 weeks ago

“**Beware of Hidden Fees and False Promises** "I’d caution anyone considering XLN Telecom. I faced unexpected charges, including insurance I never agreed to, and no notice when my contract ended—just surprise fees. Customer service was unhelpful, with endless hold times and no real answers. They seem more focused on profits than service. I wish I’d known before signing up. I wouldn’t recommend XLN to anyone."”

Helpful Report

Posted 1 month ago

“I had a profoundly negative experience with a fraudulent company that prevented me from accessing my funds, even after I had paid a considerable sum in liquidation taxes. Fortunately, COVSECLTD*COM came to my aid and helped me retrieve my lost assets.”

Helpful Report

Posted 1 month ago

“Shared my data unlawfully with a collection agency, when in fact I was not in debt with them. Charge amounts greater than agreed to direct debits and when you cancel a DD they start slapping on a load of charges. Go elsewhere, these guys are a terrible company.”

Helpful Report

Posted 1 month ago

XLN is rated 2.4 based on 343 reviews