XLN Reviews

Name: XLN
Rating: 2.10

2.1 Rating 427 Reviews

27 %

of reviewers recommend XLN

Company Reviews

Questions

Metrics

2.1

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Visit Website

Write Your review

Tell us how XLN made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company stay away at all costs. I have been charged £400 for renewing my contract.”

Helpful Report

Posted 11 hours ago

“I started my café 18 months ago, and over that time, we've worked with many service providers—waste collection, POS systems, broadband, landline, and more. Unfortunately, due to circumstances beyond our control, we now have to close the business. When I reached out to most of our service providers to terminate contracts, I was met with understanding and support—no termination fees, just empathy and professionalism. However, my experience with XLN has been very different. Despite having only six months left on our broadband and landline contract (typically £35/month), I’ve been told I must pay over £500 to terminate early. As a small business owner closing down due to unavoidable reasons, this feels more like punitive profiteering than business support. I truly hope XLN can reconsider this policy. It’s disappointing when loyalty and good faith are met with inflexibility, especially in difficult times. I’m sharing this post in the hope that someone at XLN sees it and helps resolve the situation fairly.”

Helpful Report

Posted 1 week ago

“Absolutely terrible experience with XLN and Daisy Communications. I was charged £124.80 before my contract had even started. When I signed up, I was clearly told that the engineer appointment would be free, yet I was later billed for it anyway. This feels completely misleading. When I called to question the charge, I was met with unhelpful responses and constant excuses instead of clear answers. It felt like they were more interested in defending the charge than resolving the issue. The customer service experience was frustrating and disappointing. In the end, I’ve paid cancellation fees just to get away from them, which says everything about how poor my experience has been. If you’re a business considering signing up, please be cautious and double-check everything in writing before agreeing to anything. My experience has been costly and stressful, and I would not recommend them.”

Helpful Report

Posted 1 week ago

“I had an account with XLN for several months before deciding to cancel. During the term, additional charges were applied which I had not been aware of when signing up. The details relating to these charges were contained within the contract terms, but I did not find them clearly highlighted or explained during the sales process. When I raised the issue, I did not feel the matter was handled satisfactorily. In my experience, the pricing structure was not as transparent as I would have expected, and this ultimately led me to cancel the service.”

Helpful Report

Posted 2 weeks ago

“Finding the right support can be difficult, but choosing Michael and team made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.”

Helpful Report

Posted 2 months ago

“Waiting on the line for hours and they hinged up on me without sorting out my issue”

Helpful Report

Posted 3 months ago

“Would give zero if I could. What a ridiculous company, not only doubled the original contract prices within 2 yrs but it's not possible shake them off, canceled contract and they still sending letters that we owe them money, Person on the phone reassured that isn't right what's going on and said it will be sorted. Just received another letter asking for money!! Beyond ridiculous company, avoid at all cost .”

Helpful Report

Posted 3 months ago

“Scammers. Avoid at all costs. Extremely anti customer business practices. Charging for internet "overuse" when the contract doesn't state so. Theyr also unable to provide break downs. Charging £250 plus a month without warning or notices isnt acceptable by any means. Wonder why no one investigates this scum of company. Get any quotes from them in writing. I got a quote which they decided to change their minds on. Any company using daisy as their billing method has the exact same issues. My experience is over years with many friends and family members complaining about the same thing. AVOIDE XLN!!”

Helpful Report

Posted 4 months ago

“Have been with XLN / Daisy for about 5 years. Currently my download speed is 0.04 and my upload speed is 0.25. Called to see what they could do. They did say at this speed your IT was practically unusable. Said they could fix the problem and it would cost £10. Surely an issue like this should be sorted for no charge? They said NO.”

Helpful Report

Posted 4 months ago

“They offer a good starting price & then bump up charges. Latest reason was I did not agree to change to fibre so the ADSL went up £12.35 pcm. I asked if Fibre was available & they went Oh no..its not, but still it's not their fault it's gone up during the contract period. I've got 2 lines with them as the first one was rubbish and so I thought if I positioned a 2nd one in a different part of the building . Still very slow, slower than BT line which is also ADSL. After some months of being fed up I called and asked them if I was still in contract as I couldn't remember the contract period(They do not send you the contract-although say they did/do). They said no I was not, so I cancelled, and signed up with Youfibre . They now say I WAS in contract but are silent when I asked for the call recordings whereby I was told I was not in contract. And they want to charge and early fee of over £520. Hopeless scammers”

Helpful Report

Posted 4 months ago

“We agreed on £27.99 plus VAT After 3 months they start charging me £74.56p a month when I spoke to them they said openreach price goes up so Why we make contract for ??? And main point is price goes up and service goes down Every time raining phone line stop working stay away from them small business owners”

Helpful Report

Posted 6 months ago

“We agreed on £22.99 plus VAT After 3 months they start charging me £50.56p a month when I spoke to them they said openreach price goes up so Why we make contract for ??? And main point is price goes up and service goes down Every time raining phone line stop working stay away from them small business owners”

Helpful Report

Posted 6 months ago

“Worst company.Told me it was £25.95. Then charged me vat. Then charged me for one day for last month. Then install charge of £9.99. Hiding charges that wasn’t mentioned. Stay clear.”

Helpful Report

Posted 6 months ago

“I would give zero if I could. I have never had such terrible service from a company. Usually if you are a business customer you get great service, but not from XLN/Daisy...nothing but issues from day one and not a word of apology or recompense. First they send two routers and then want to charge me for not sending one back when they've not sent the promised bag then tell me to pay for postage, next internet service is less than reliable, third zero mobile internet over an entire weekend because they can't help with that from about 4pm on a Friday until 9am on a Monday morning and now I have come home from holiday to discover they're introducing a new insurance charge that we have to opt out of and they've already added it to my bill... so 15 mins later of hanging on the phone I'm hanging on the phone to have this lates scurrilous charge removed. Make that 20 mins and still waiting...ended up being 45 mins. Seems that this Business Assurance charge is effectively another price hike..they're not going to cover fees if their equipment fails and according to their "customer services manager" they won't cover any fees if BTOpenreach come out full stop. Their customer services team does not seem to understand or have any level of customer service or how to make a customer feel heard or cared for”

Helpful Report

Posted 6 months ago

“They are scam people careful rating 0.0”

Helpful Report

Posted 7 months ago

“Very bad service Very bad customer service Reaper”

Helpful Report

Posted 7 months ago

“I stayed with XLN for years, and it’s one of my biggest regrets. They were charging our small business £60–£80 a month for services that weren’t worth even half that. When I finally decided to switch to BT, they bombarded me with calls and emails, begging me to stay. They offered a lower rate of £22/month, and, foolishly, I agreed, hoping they’d changed. But not long after, the price began creeping up again, first to £40, then more. Their excuse? “Costs.” Typical. Eventually, my contract came to an end - and I clearly told them I would NOT be renewing. That should have been the end of it. But instead, XLN renewed the contract without my consent and charged me £103, which included a £45 charge they claimed was because they had “given me a discount” to stay with them earlier. Let that sink in: They offered me a £45 ‘discount’ to stay, then when the contract ended, they charged me that same £45 for not staying. So it was never a discount, it was bait. They waited until the contract finished, then punished me for walking away, even though I left after completing my full contract. This is pure deception. I had to block them through my bank to stop them taking more money. XLN operates with dishonest, unethical tactics, and I’m sharing this so others don’t get trapped like I did. They mislead small businesses, lock them in, and penalise them for leaving, even after fulfilling the contract. Please stay far away from this company. You will be better off with any other provider.”

Helpful Report

Posted 7 months ago

“Scammers. Don’t ever trust them. Scammers”

Helpful Report

Posted 7 months ago

“Dreadful customer service. Constant price increases. Had to complain to the ICO about this firm as they refused to stop constant phone calls to my private mobile. My complaint was upheld. Avoid this firm at all costs.”

Helpful Report

Posted 8 months ago

“I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that PARADIGM RECOVERY FIRM listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that PARADIGM RECOVERY FIRM cares about its customers.”

Helpful Report

Posted 8 months ago

XLN is rated 2.1 based on 427 reviews