XLN Reviews

Name: XLN
Rating: 2.14

2.1 Rating 409 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

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“The service with xln was excellent until I tried to leave them. It took 5 phone calls each 40 minutes plus waiting time to finally speak to a human. They charged me £115 to exit a non existent contract. Absolute nightmare to deal with, use every trick in the book to charge extra fees.”

Helpful Report

Posted 5 months ago

“I had a dreadful experience with an unscrupulous investment platform. After investing a significant amount of money and seeing profits accumulate, I attempted to withdraw my funds. To my dismay, the company demanded an additional payment before granting access to my earnings. Their inability to safeguard their clients’ investments and their poor customer service left me frustrated. Thankfully, Mrs. Bruce Nora stepped in at the perfect time and successfully helped me recover my lost funds. If you've been a victim of a scam or fraud, you might consider reaching out to her for assistance. Email: bruce nora 254 @ gmail . com WhatsApp: +1 (318) 319 4620”

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Posted 5 months ago

“really bad Internet And very rubbish And customer service Play with customer No good company And also man Charge me extra £5”

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Posted 5 months ago

“Poor service”

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Posted 5 months ago

“Have you fallen victim to an online investment scam or had your money or Bitcoin stolen? Share your story with Mrs Bruce Nora and get the help you need. I guarantee that your funds or Bitcoin can be fully recovered. Contact: Email: b__r__u__c__e__n__o__r__a__254__(A__T)g__m__a__i__l.__c__o__m WhatsApp: +1 (318) 319-4620.”

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Posted 5 months ago

“They are scammers, decided to go with a another supplier ( I was out of contract ) they sent me an email saying" I owed them £299.00, for early contract ending, £250.00, for cancellation of broad band, £250.00, for cancellation of telephone line and £99.00 for router) what a bunch of thieves. Glad to see the back of them.”

Helpful Report

Posted 5 months ago

“The customer service we have received over the past week has been nothing short of shocking. I have been on hold on the phone lines three separate times over an hour with no response. The online chat agents replied with a one word answer and ended the chat and the agent who signed us up told us to email her over a week ago, has not responded and when asked when we would receive an update the best response she could come up with was "dont know". She has since ignored all emails and messages. Our bill has increased from an initial charge of £43 and has now steadily rose month upon month to over £70 with no explanation. The invoices show no additional service charges and to try and talk to someone about the above has been pretty impossible. The agent was very nice when initially signing us up and within the first month very helpful. When a real issue arrives we have been more than disappointed in the service and this not a company i would recommend to any small business that wants to get issues resolved quickly rather than waste time back and forth with people who are not interested in helping. Over a week later after multiple emails and messages we STILL have received no call back or even an answer to an email.”

Helpful Report

Posted 5 months ago

“Relentlessly trying to add extras which you then have to contact them to undo. Ridiculously poor customer service, waited over an hour to speak to them on one occasion. 3 months to take over from Plusnet. Trying to leave them, post back their router and then receive a revised contract. Hopeless. To add, same for both home address and my workshop with contract change letter after sending their routers back. Suggested I wanted a new land-line provider and keep their broadband for an extra £3+vat. As if. I wouldn't recommend them to my worst enemy😕”

Helpful Report

Posted 5 months ago

“Totally scam don’t use them they overcharge me”

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Posted 5 months ago

“Stay away from scam..”

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Posted 5 months ago

“I have cancelled their line in December and it is changed to Sky Business. XLN have billed me in January as well. I am now on the call and call connected to advisor in 10 minutes and asked the question can you check the status on my telephone number, he said let me check, now he put me on hold for more than 30 minutes. Shameful , don’t sign up to XLN. I have been with XLN for more than 6 years. They are awful”

Helpful Report

Posted 5 months ago

“total scammers AVOID at all costs - even now years after I escaped from their massive bills they call me up now and again, despite me asking to be deleted time and time again”

Helpful Report

Posted 6 months ago

“I spoke to one of the agent . My boss is on holiday and am the manager for f the shop . So here is my story I rang them and snd mention shop name postcode and ac number I told them am the manager of the business all I ask them just solve the issue . I kept disconnecting the Wi-Fi it’s been over two days and still it’s happening.the lady I spoke to her name is ELIZA.she said she can’t speak to me as am not owner of the business but I requested her my boss is on holiday and am the manager of the business all I need from u just to solve the Wi-Fi connection issue she just refused me and we just having loss our business in two days as it a takeaway and mainly online business.pms don’t use XLN ITS A TRASH. They always have this kind of problem”

Helpful Report

Posted 6 months ago

“In an age where customer service can make or break a company, the importance of effective communication has never been more pronounced. A recent incident involving a letter from the communications company, XLN, dated January 3, 2025, highlights the potential pitfalls of failing to adhere to these standards. The letter in question addressed an overdue payment of £19.74, but the tone and content of the correspondence raised serious concerns for the recipient. Expressed his frustration not only with the overdue payment demand but also with the manner in which it was presented. The letter was described as a "final reminder," which he found to be rude and offensive. This sentiment is understandable given that telephone line is reportedly not connected or live, meaning that any billing or payment-related communications would be rendered moot. Adding to the confusion is the fact that he claims to have never received any previous reminders regarding this payment. This situation underscores several critical aspects of customer service that communications companies—and indeed all businesses—must prioritize. First and foremost is the need for accuracy. In this case, the assumption that he was late on a payment for a service that was not operational is not only misleading but raises questions about the company's billing practices. Before sending any form of communication regarding overdue payments, companies must confirm the current status of the account in question. Moreover, tone is a crucial element in customer correspondence. A letter that conveys urgency and frustration can further alienate a customer, particularly when they feel unjustly treated. Businesses should strive to adopt a more empathetic approach, particularly in situations that could be easily misunderstood. Clear, polite, and professional language can go a long way in preserving the relationship between the company and its customers, even in challenging situations. Another important factor in customer service is transparency and communication throughout the billing process. For to claim he had never received a previous reminder raises a significant concern about the effectiveness of XLN’s notification system. An absence of communication can lead to confusion, distrust, and ultimately, customer churn. It is vital for companies to ensure that their customers are well-informed about their accounts and any actions they may need to take. Finally, the context of the industry should also be considered. As a communications company, XLN is expected to set a high standard for customer interactions, as they are in the business of facilitating communication. When a customer feels dismissed or offended, it reflects poorly on the company's commitment to service and reliability. In conclusion, the letter sent serves as a cautionary tale about the importance of effective communication in customer service. Businesses must ensure accuracy in their records, adopt a considerate tone in their correspondence, and maintain transparency with their customers to foster trust and loyalty. XLN has an opportunity to rectify this situation and demonstrate its commitment to better service by addressing Joanne’s concerns directly and taking steps to improve their communication practices moving forward. Ultimately, every interaction is an opportunity to build or damage a relationship—businesses should choose wisely.”

Helpful Report

Posted 6 months ago

“Everything went wrong with the company, service quality, price and they even did not free the line for a new supplier, charging 6 months for a service that we did not use. Scam! Avoid!”

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Posted 6 months ago

“Total scam of a company plz don’t use”

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Posted 6 months ago

“Would like to thank The PAMELA EXPERTS for their excellent and very efficient service, from the time of my application through to the end. Plus the follow-up call if all was well And how they successfully recover my money i invested on some illegal investment brokers i meet on Facebook. I really appreciate your service. I would just like to share with everyone the good service I received from the beginning till the end. contact them via Email: PamelaExperts @ g mail .com whatsapp live chart +1 319 429 9396”

Helpful Report

Posted 6 months ago

“A member of staff called me said the internet was great quality but it wasn’t as they said it to be but it’s a scam DO NOT BUY they charge you for repairs and maintenance they charge us for cancellation we are a small business we relay on the internet”

Helpful Report

Posted 6 months ago

“Scam company who are continuing to charge my husband who has had to change his number changed. He is going to trading standards I have never seen such despicable 'customer service'. I would give -100 stars if I could. This 'company' does not deserve to exist.”

Helpful Report

Posted 6 months ago

“If I could give less than one star, I would. I signed up with XLN when I first opened my business studio, drawn in by their impressive sales team. Unfortunately, my experience has been a nightmare. First, the internet service was terrible. But what was worse were the hidden charges. Shortly after signing up, I noticed I was being charged more than the agreed amount. When I called, they refunded one charge but not the others. They stopped the hidden fees for a month, only to resume them again. When I called to complain, they said they couldn't refund the charges. I told them I wanted to cancel, and they assured me I could switch to another provider without needing to contact them directly, as they would be notified. I switched providers, believing the issue was resolved. Five months later, I discovered XLN had continued charging my account. When I called again, they claimed they hadn't been notified of the switch. I asked them to cancel the contract, which they confirmed they did. Yet, the charges continued. Despite their promise to refund the payments taken after cancellation, almost a year has passed, and I have yet to receive any refund. The icing on the cake? This morning, I received an email from a debt collection agency (CARS) claiming I owe XLN nearly £100. A fantastic way to start the day! If you're considering XLN, I strongly advise against it. Don’t be fooled by their promises. Since switching to Vodafone, their team mentioned it’s not uncommon for XLN customers to face similar issues – including unauthorized charges even after switching providers. Stay far away from this company.”

Helpful Report

Posted 7 months ago

XLN is rated 2.1 based on 409 reviews