“Awful Money Grabbing company that do not care about their loyal customers. I first joined XLN in 2018. I signed a new contract in 2022 because I had been happy with their service- that was my biggest mistake! It appears that since they merged with Daisy Communications they have become greedy. My price has increased by a whopping 65% mid contract with NO communication or warning and NO opportunity to leave. They insist that an email was sent but I have not received it.
I am now in the position where XLN/Daisy have me trapped between a rock and a hard place and refuse to offer ANY sort of assistance. My contract is up in 4 months however I wanted to switch early to avoid paying the hugely inflated price that was sprung on me with no warning however they will charge me £500 to do so. My only other options are to continue paying them a massive sum of money that I never agreed to for a mediocre service Or pay them for another new line in order to decrease my monthly cost.
They say that my price increase is due to my line being “old and costly to maintain” however I paid for this new line to be installed at the start of this current contract less than 3 years ago.
Overall an awful experience and customer services are unhelpful and unwilling to assist, I would not recommend!”
“I’ve never experienced such poor internet service. I was charged outrageous amounts for a service that never worked properly. The connection was constantly dropping, and when I tried to contact customer support, I received no helpful assistance. I’m extremely disappointed, and I feel like I’ve been overcharged for a service that didn’t meet even basic expectations. I would not recommend XLN to anyone.”
“Terrible company. They overcharged us. Put extra things without authorisation. The first month was free set up and more, and they charged us. Last month's bill asked me to update it with the correct price, and they did not. I can't wait to leave.”
“Terrible, called to cancel. Then was continually charged, called again, the lady read my notes saying if called to cancel and it was with the tenancy team. Still made me pay 4 months usage that I hadn’t used.”
“I agreed a 24 month contract with XLN. After 3 months they increased the price by 30% which I queried. It was for repair insurance which i had not arranged. it was forced onto all customers unless you opt-out. Then 2 months later, a price increase of 60%. This was a copper wire surcharge. I am now on the phone again, 20 minutes so far, waiting to speak to XLN to find out how to sort out this mess.
The internet works okay but they do not honour the price in the contract.”
“awful company. Quoted me £22 when setting up this contract, and was told if the business closed there would be no cancellation fee. Since then my payments have become £71 per month without any notice or explanation, and when the business closed I was told I would have to wait until my contract was over which would be a further 6 months. Now, when trying to finally terminate this contract I have been told that it now has to be another 30 days for it to take action!”
“Dreadful Dreadful Dreadful
Liars, scammers, greedy and dishonest. Pricing is not honest and there are additional charges. A contract means nothing. There is no advantage to having a contract. Prices go up even in contract ? How is that even a thing? Extortionate cancellation fees and the rudest of staff and worst customer experience ever. Perfect candidates to star in an episode of rogue traders.”
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“Absolutely awful internet goes down everyday and they charge me 93.50 and switch my phone off no one answers the phone just want money worst internet ever”
“SCAM . PLease aviod this service . they will keep holding and keep transferring call from one department to another . and they will keep charging you extra money . Holding time to reach any person 2 hrs . good service Keep it up”
