XLN Reviews

Name: XLN
Rating: 2.47

2.5 Rating 312 Reviews

37 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.5

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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XLN 1 star review on 12th September 2024

Anonymous

Anonymous // 01/01/2019

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“WORST PHONE COMPANY ,WISH I HAD NEVER JOINED THEM, SCAMMERS AND USELESS , CUT MY BUSINESS PHONE LINE ON THE WRONG DAY LEFT ME WITH OUT A PHONE OR CARD PAYMENT MEANS, phones arrived 2 weeks after switch over from previous supplier, answerphone does not work after 10 calls to sort it out, never call back when they promise to. cannot speak to any one in complaints department to resolve issues , they leave you on hold for 45 mins before you get tired and hang up. they want your money and dont care about giving even a basic service”

Helpful Report

Posted 8 months ago

“DO NOT USE XLN. THEIR STAFF ARE INCOMPETENT AND THEIR ENGINEERS ARE BONE IDLE SUB CONTRACTORS THAT TAKE THE P*SS Engineer couldn’t complete the job because he didn’t want to work at height. We were disconnected from our previous supplier on the same day (3 weeks ago) and we still have no internet access or phone line). Customer services is by far the worst I’ve ever encountered in my lifetime. Options for departments were disconnected. I was sent a message out of the blue today, to say that I will have an engineer visit in 2 weeks time. Absolute sh*t and totally unprofessional company.”

Helpful Report

Posted 8 months ago

“Fault with XLN email account. Tried to contact them numerous times all they do is play you inane music! Payment is made to Daisy COMMUNICATIONS but they said contact XLN to resolve the matter but they don't answer phone calls. Never used to be this bad. Very poor service now.”

Helpful Report

Posted 9 months ago

“Rubbish broadband terrible customer service they just do not answer!!!”

Helpful Report

Posted 9 months ago

“As with many others, the sneaky addition of the Business Assurance charge was implemented, without my consent. I have an email with confirmation of my contract, and this charge is not mentioned. They send out ‘E-bills’ which list the total amount due, rather than itemising what you pay for which is how they get away with it. When it was always near enough the expected amount, it wasn’t questioned. After the first 18 months of my contract, the standard tariff was then to increase from £25 to £45, but with inflation they have now set it at £54. They did give me notice of inflation charges 10 months ago and said it would be 4%. I tried calling to discuss the Business Assurance charge that was not agreed upon, only to be met with quite an aggressive customer service representative (hi Lynette!) who insisted that they sent me a letter (which I hadn’t received) and the letter gave me the option to opt out of the charge. She said it’s my own fault for not noticing the charges sooner (tbf she has a point here, I should’ve noticed!) When I asked for the charges to be cancelled going forward I was then threatened with huge costs should there be a fault on the line at any point and was told they’d charge me close to £200 if BT had to be called out + it would be an additional £140p/hr if they had to do any work on the line. Not entirely sure why I would be expected to pay for a fault that is completely outwith my control. Most broadband providers will compensate you for loss of service, not charge you more for it. All of this is on top of the internet not even working properly! The computers are slow and it doesn’t work on our phones at all. In short - please avoid this company at all costs. Poor product, terrible customer service, and extremely expensive.”

Helpful Report

Posted 9 months ago

“KEEP AWAY FROM THIS COMPANY. WHEN YOU TRY TO MOVE AWAY FROM THEM, A SALES PERSON RING YOU AND OFFER YOU MUCH BETTER PAKAGE BUT WHEN YOU RECEIVE YOU CONTRACT IT IS COMPLETELY DIFFERENT WITH TOO MANY ADDITIONAL COST. WHEN YOU RING TO DISCUSS NO ONE WILL ANSWER THE CALL. NO CUSTOMER SUPPORT, NO HELP. ONLY MONEY MONEY. THIS COMPANY SHOULD BE SHUT DOWN.”

Helpful Report

Posted 9 months ago

“Terrible company, scammers”

Helpful Report

Posted 9 months ago

“We have been trying to leave XLN since September but appear to have a line with them and our new provider, paying for 2 services. We are on hold for anywhere between 45 mins to over an hour before we get to speak to someone and when we do they state they are not able to help. Avoid this company!”

Helpful Report

Posted 9 months ago

“cannot get through to faults. waited over an hour on many occasions on the phone with no answer. Live chat missing from their web site, fault logs reported through their very own system are never aknowleged or actioned. i cancelled the dd and sent email to their address onsite which after 3 auto attempts could not be delivered with message ( service at xlntelecom.com host xlntelecom.com [83.231.163.3] No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you. ). i have now been forced to move to another supplier and xln still insist on sending me bills even though i mailed them and sent messages through their faults system telling them to cancell my account with immediate effect. DO NOT GO WITH THIS COMPANY IF YOU NEED A RELIABLE SERVICE AND GOOD CUSTOMER SERVICE !!!! i would also like to add if you voice your honest true opinion on the social media and they dont like it they ban you and delete all the comments. i have noticed lots of comments have vanished from their FB Feed including all of mine. so it seems someone does actually read the comment but cannot be bothered to handle them in a proper manner just delete us and carry on ripping people off. Date of experience: 01 October 2023”

Helpful Report

Posted 9 months ago

“Worst possible provider Started charging me additional 6 pounds plus for insurance on top of my bill saying its incase I have a breakdown on my buisness landlines and broadband , scammrs they are avoid this company”

Helpful Report

Posted 9 months ago

“XLN is unprofessional communication centre now due to their silly mistake they gone give new name as DAISY Communication and make more scam with innocent people. TIME TO CANCEL THE Direct debit and make a formal complaint to the telecom Ombudsman. Keeping cheap labour giving them ZERO training about customer service and about their own product. I have made numerous phone calls to XLN in last 3 months, I have spoken to numerous people in XLN included T2 Escalation team (Olivia), Hajra Account Management team, who are stating new story every time and never come out with solution. Firstly, they decided to live my internet (fibre) and landline (Cloud Voice) without communicate with OPENREACH as they haven’t completed work at my office. To cover their fault sent me new Broadband with dongle. Which was wrong broadband not compatible with dongle. Than 2nd compatible broadband but faulty part. 3rd One works but too slow producing 3.8MBPS download speed and 1.8MBPS upload. They make promise and send you text to someone will contact you and never received call from them about this issue in the past 3 months. This issue is still going but nothing they care about I lost 3 months sells around 70% due to their stupidity. Secondly, they live my cloud voice without informing me what to do and install app. Lost another 2 weeks calls and sells 1st Month of September. They don’t care about it and I contact them again after 1 week realise yes, they make another mistake and will send me link of WEBEX app technical team to install and run my landline. After 2 weeks this WEBEX give up and again no calls incoming or outcoming. Waited 5 weeks nothing been changed and lost all 90% sells due to their unexperienced and absolute awful business with terrible customer service. I would like to suggest local business please avoid this XLN or DAISY communication for your business as they will ruined entire business and feel no shame. Re: 14487987”

Helpful Report

Posted 9 months ago

“Shocking service. Asked for Static IP, NOT HAPPENDED. Several call's on hold for 25 - 45 mins, still not happened and now they have changed company names and think its ok to take Direct debit in a different company - which is breach of DD guarantee. Wouldn’t trust this company, no way”

Helpful Report

Posted 9 months ago

“please someone or trading standards need to sort this corrupt company out. im going to citizens advice. this can not go on 2 weeks without any internet, tv ect. i have not been able to do invoices or quotes and read emails. then i had to pay for a new router for £89.00 plus vat as there routers are terrible as quoted by the open reach engineer that came out to investigate the problem. please if you get a cold call from these hang up they are frauds my contract over the phone was to half my original price i was paying but ended up double that. i can not understand how this company gets away with this.”

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Posted 9 months ago

“no staff now”

Helpful Report

Posted 10 months ago

“I am with this company about 8 years , but they charged me 80 pound per month every year the put price up in sneaky way, they will charge &1200 pound wen you cancel ❌ the contract , avoid , avoid ! How bad this company. They always put good offer to new customers, but after is nightmare, becare, choose big , trust company, Cheap deal can ruined you .”

Helpful Report

Posted 10 months ago

“very bad custom service after 2 month cancelations still charge me”

Helpful Report

Posted 10 months ago

“I told them that I have not got a valid postcode so they could not get the line installed they continued and BT would not install it. they have now started sending me invoices for something that I dont have. have been trying to contact them but its slow going might be quicker if they employed monkeys”

Helpful Report

Posted 11 months ago

“where do i even begin with this scam of a company? i made the mistake of renewing my contract with them and less than 6 months in, i have no service and when i contacted XLN, i was told my broadband has been "slammed" they then offerred me a new contract at a much higer rate which I declined and requested they investigate and get my line back or terminate the contract seeing it has been "slammed". I have now called XLN a total of 9 times since friday 6th october with an average waiting time of 45mins and still no solution. i have sent in a complaint via the online form but no one has called back yet. when i cancelled my direct debt because they failed to contact me that they have been bought over by daisy communications, they where quick to send me a text and email. I have just been told by another member of the accounts management team that my complaint and account has not been looked into by the escalation team. i suggest you give this company a miss regardless of how cheap they may initial appear. the cost to your business is nothing compared to money you may save with them.”

Helpful Report

Posted 11 months ago

“AVOID this company at all costs. The sales department is good at selling you their services, but the follow up customer service is TERRIBLE. It is impossible to contact them either by phone or webchat. If you do eventually get through they don't follow up. They should get zero stars, but one is the minimum possible.”

Helpful Report

Posted 11 months ago

“Cut off my card machine for no reason on a busy Saturday. Would NEVER recommend them as all services, card machine and internet is very unreliable, they lure you in with false promises. Internet speed is rubbish and struggles. Customer service non existent. referred me to the wrong ombudsman, now taking them to the financial ombudsman, and failing that small claims court.”

Helpful Report

Posted 11 months ago

XLN is rated 2.5 based on 312 reviews