XLN Reviews

Name: XLN
Rating: 2.73

2.7 Rating 263 Reviews

43 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.7

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He resolved all the doubts I had today, and there were various.”

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Posted 3 years ago

“Lauren was awesome today!”

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Posted 3 years ago

“Abbie was very helpful and offered a good solution to my query”

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Posted 3 years ago

“Chat with Isabelle today who answered my query & was very helpful”

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Posted 3 years ago

“All queries resolved quickly Thankyou.”

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Posted 3 years ago

“5 stars The lady I spoke to yesterday, and a different one today, could not of been more helpful”

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Posted 3 years ago

“Since XLN set up my phone and broadband the service has been fantastic. Just used the live chat facility to update my bank details and was probably the best live chat I have used. Abbie was amazing on the live chat”

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Posted 3 years ago

“Friendly and helpful. Helped us with s price reduction whilst having to close due to covid.”

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Posted 3 years ago

“We have been with this company for 2 years. Service etc has been pretty good. Phone line quality terrible for those 2 years so was looking for digital, anyway to cut a long story short I lost my mind. Put in termination notice on 25th Jan contract runs out on 1st March, so got more than 30 days. Got a reply back on email telling me I couldn't put this in till 1st Feb. Did this paid our bill in full till 28th Feb and cancelled direct debit. This is where the fun or rattles out of pram I'm having a tantrum from a company comes in play. You can't do that you haven't given 30 days notice. From then to today phonecalls, emails messages threatening firstly at one stage that I owed over 1000 pounds, to we are restricting your service. We are only a small company but the lack of professionalism, maturity etc is alarming. I have had calls offering me to stay and when you don't accept they get petty, nasty and in truth very bullying. Stay well away go somewhere else who maybe know how to conduct business in a more acceptable way.”

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Posted 3 years ago

“Helpful and efficient”

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Posted 3 years ago

“Isabelle was very informative, polite and helpful. Very happy with the service provided today.”

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Posted 3 years ago

“Isabella really helped with all of my queries”

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Posted 3 years ago

“BEWARE OF THIS FIRM - I could write a book! The charges went from £29 at the start to £65. They sold me fibre (at a cost) by assuring me that it would be faster - it wasn't! I gave them a chance to come close to a new providers quote at the end of my contract but they couldn't until I instructed the switch at which point they jumped into action telling me (a) the new providers cost excluded VAT (wrong!) and (b) the new providers term was 2 years and not 18 months (wrong again). They came within 10% of the new providers cost which I thought would be OK but they did not say it excluded VAT, by which time they had cancelled the transfer order from the new provider and I had to go through it all again. They invoiced me £299 charges for early termination and when I told them the contract was ended they told me it had actually ended 3 months ago but they had not told me and so I ended up the inflated rate unnecessarily. One of the operatives was not only rude but told me mistruths and misled me just as the fibre salesman had earlier misled me. Thery also had added £5/month "insurance" part way through the contract without my knowledge or consent so I had to seek that back. Added to all this is that my new non-fibre broadband is way better that the XLN fibre broadband and it's less than half the cost. I strongly advise new customers to avoid XLN and ignore their misleading sales patter, which in my experience bordered on aggression and was certainly patronising. Looking at the supposed good reviews they all seem to praise one particular person - are they genuine?”

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Posted 3 years ago

“DO NOT TRUST THIS COMPANY THEY DO NOT LIVE UP TO WHAT THEY STATE. WE WERE PROMISED A MINIUM DOWNLOAD SPEED OF 1.5 WE WERE ONLY RECEIVING 0.5-1.0 AFTER CONSTANT INFORMING THEM ALL TO AVAIL. OTHER COMPANIES ARE ABLE TO SUPPLY FAR BETTER SERVICES. WE WERE PAYING £113 FOR SUCH A POOR SERVICE. WHEN TRIED TO LEGALLY EXIT THEY HAVE NOW CHARGED IN EXCESS OF £400!! BT ARE PROVIDING US FIBRE FOR ONLY £39.99!!!”

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Posted 3 years ago

“I have just been chatting online with Lauren and she has been absolutely amazing. So helpful and so friendly. I have to be honest I was pretty fed up when I first got in touch as felt let down with the company and service provided. However, Lauren with her easy, helpful, 'nothing too much trouble' attitude restored my faith and I have to say, it was a really pleasant experience. Please give her a pay rise, or at the very least, let her know how good she really is! Thank you!”

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Posted 3 years ago

“thankyou Lauren and Steph for bringing me up to date with technology.... and saving me a few bob.”

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Posted 3 years ago

“Shambles. These guys are con artists. I tried to leave them after my contract expires they told me they will take the number as it belongs to them. I had no choice but to stay as I couldn't afford to lose the number. Now 6 months later I have no internet no phone line and a customer service telling me buch of lies everyday.”

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Posted 3 years ago

“Lauren Mclo was brilliant sorted everything in minutes thank so much”

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Posted 3 years ago

“Lauren was most helpful in sorting out my query and responded very quickly and was very pleasant.”

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Posted 3 years ago

“Fast and reliable”

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Posted 3 years ago

XLN is rated 2.7 based on 263 reviews