XLN Reviews

Name: XLN
Rating: 2.14

2.1 Rating 409 Reviews

28 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.1

Based on 409 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute daylight robbery, scammers, they don't care, they don't listen and they will charge you whatever tombola number comes out of their ass, they are completely unhelpful, they ball you from one dept to another, no apology, no help, no nothing, the prices skyrocket like mad and nobody cares. The internet was really bad, it continously went down, they charged me for a phone line I never had even connected or on plan whatsoever, I was out the contract and I bothered to read it, it did not say anywhere that it was a rolloever anywhere, but they did not want me to leave so they kept generating bills after I had left, put it in writting and returned their faulty router back to them, now I'm getting this horrible letters from a debt recovery company called carsuk, really nice, Avoid like the plague is the worst company I have ever had the displeasure to deal with.”

Helpful Report

Posted 10 months ago

“Absolutely awful company with no customer service at all. In the end I had to get the telecom ombudsman involved as I was getting no where. After a decision was made in my favour, I was able to cancel my contract without any early cancellation fees plus a goodwill gesture of £125.00 which I obviously haven't received as they come up with new random charges that eats into the credit on my closed account. Nightmare, definitely avoid at all costs. I can't even give this company 1 star tbh.”

Helpful Report

Posted 10 months ago

“Switching from an analogue phone line to a digital took 32 days. On day 2 the engineer disconnected my phone and left me without a phone! Customer services are difficult to contact, and poorly informed. The chat box on the website doesnt open from 3 seperate computers (despite them assuring me that it works). Now I want to leave but they will try and charge me the full term. I will take my case to the ombudsman. AVOID AT ALL COSTS!!”

Helpful Report

Posted 10 months ago

“Agreed to transfer broadband and lines in June. B'band moved ok, lines didn't. No communication from XLN to tell me the transfer hadn't ported across. Still paying BT for phone lines at out of contract rates. Held back bill with XLN to try to get something done, now hit with late payment charge. Absolute shower.”

Helpful Report

Posted 10 months ago

“After almond 8 years of loyalty and only leaving as I've closed my business I received a demand letter for £18 and ten days to pay it or it will be passed to there authorised debt recovery agent i had paid up to date in fact they cut the phone line before the end of the month leaving me without security cameras do yourselves a favour and avoid this company”

Helpful Report

Posted 10 months ago

“Was told had to wait in an empty shop for 6 hours for an engineer to install internet and could not give us a smaller window and they never showed up costing us time and money. When called the company no apology was given just told they didn’t know why was a no show.”

Helpful Report

Posted 10 months ago

“REGRET signing a contract with this company. We recommend you look elsewhere, this company offers nothing but frustrations, poor customer service and very little motivation to help and support the client.”

Helpful Report

Posted 10 months ago

“Useless rang me to switch to them business said they contacted BT etc heard absolutely nothing back emailed them even thay response was a joke... shocking”

Helpful Report

Posted 10 months ago

“The worst company you could possibly be working with! Rubbish customer service and WiFi issues ALL THE TIME! They overcharge you for things you never even used or asked to use! When they asked me my opinion i told them the truth and they just left running and said”sorry to hear that” ! AVOID AVOID AVOID”

Helpful Report

Posted 10 months ago

“The worst company I worked with, please don't do the same mistake! It was lie upon lie, the monthly cost is this much and than it will be 4 times higher. I finish trading and they will still charge me for 30 days more, because I didn't read the terms and conditions. Overall just bad, give your business to someone else, and mind that they been acquired by Daisy communications.”

Helpful Report

Posted 10 months ago

“This business doesn’t even deserve one star, please avoid this company at all cost, they will start charging you double and when you try calling them, it will take hours to get a hold of them. Absolutely 💩”

Helpful Report

Posted 10 months ago

“Very bad excellent telecom Bad customer service”

Helpful Report

Posted 10 months ago

“One of the worst companies I have dealt with. Extra items added to my invoice, once I get rid of one, another 'additional services' is added. The email address on their homepage is incorrect and will never be answered. Contract renews with no notice, I cannot wait to be rid of them”

Helpful Report

Posted 10 months ago

“Absolutely the worst company I ever had to deal with. Had a sales call next thing I know I am getting bills for services they didn’t even give me. Hardest people to reach in the phone after sales. Offered a £18 per month service. Then three month later £260 bill it’s a scam. Run as fast as you can.”

Helpful Report

Posted 10 months ago

“Very bad please avoid or u will regret”

Helpful Report

Posted 11 months ago

“Please please stay away from xln. you should never use xln for a business. Useless customer service, hidden fee and they are obviously scamming people by legal way. I wish I never sign a contract with them in the first place. I lost over 5k for the last two weeks because of xln. They are not even bother to send out an engineer to fix the problem. I have spoke to them for hrs but still nothing has happened and in the main time I have to pay all my employees and all they can say apologies. Even the people work for xln don't take any responsibility. Fake promises day after day !! I won't recommend this company to my enemy. Stay away from xln ....they are scammers and provide such a useless service!!! I wish I red these reviews before leaving a genuine company and signed to xln ....big mistake !!!”

Helpful Report

Posted 11 months ago

“RUBBISH EXPERIENCE....! 100% FRAUD COMPANY. THEY TELL YOU SOMTHING ELSE WHEN THEY HAVE TO DO A CONTRACT BUT THEY MADE A DIFFERENT CONTRACT. THE CONTRACT WAS 1 YEAR BUT WHEN THE YEAR FINISHED AND I CALL TO CANCEL THE CONTRACT THEY SAID THE CONTACT WAS FOR 1 AND HALF YEAR. AND ASKING ME £400 PLUS VAT TO PAY IF I WANT TO CANCEL THE CONTRACT. EVEN I AM NOT WORKING FROM THAT PREMISES FROM OVER 6 MONTS AND THEY ARE STILL TAKING MONEY FROM MY ACCOUNT AND DID NOT EVEN GIVE ME ANY OPTION WHEN I COULD USE THAT SERVIECE SOMEWHERE ELSE ie, HOME. THEY JUST WANT MONEY.”

Helpful Report

Posted 11 months ago

“I would seriously think hard about starting a contract with XLN. If you have a problem it’s hard to get through to anyone. I was misled over a contract and they wouldn’t admit it. They did not provide what I asked for. It costs a fortune to get out of the contract. They don’t listen.”

Helpful Report

Posted 11 months ago

“Absolutely awful company don’t even think of joining them. Said they would deal with everything when transferring from BT. They didn’t and received a bill from BT for £675. The whole thing has bus nightmare. This has been going on since March. XLN keep changing their minds about everything. Avoid”

Helpful Report

Posted 11 months ago

“AVOID LIKE THE PLAGUE. This company agreed to buy out a contract over the phone on an unsolicited cold call. When they received the early termination charges they said they could not go ahead with the service which was already connected. We were given a month to connect to a different supplier which we did but then they told us that it hadn't been cancelled and tried to charge us early termination fees! An absolute joke.”

Helpful Report

Posted 11 months ago

XLN is rated 2.1 based on 409 reviews