Absolutely awful company with no customer service at all. In the end I had to get the telecom ombudsman involved as I was getting no where. After a decision was made in my favour, I was able to cancel my contract without any early cancellation fees plus a goodwill gesture of £125.00 which I obviously haven't received as they come up with new random charges that eats into the credit on my closed account. Nightmare, definitely avoid at all costs. I can't even give this company 1 star tbh.