XLN Reviews

Name: XLN
Rating: 2.73

2.7 Rating 263 Reviews

43 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.7

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“simply the worst company i dealt with in my life . just avoid. they are scammers.”

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Posted 1 year ago

“Very very terrible company Oder 2 month engine come do not things , my shop open no internet can’t do anything, very very bad , ask me waiting again , don’t know how long , if don’t know how to go business better stop it , very bad company in the world, anyone please read reviews don’t go this company”

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Posted 1 year ago

“Very very disappointing service. Talked a good talk to sign us up, but very very poor broadband connection, well short of what we had previously with PlusNet. We were promised superfast within 24 hours, but 5 days later, a poor broadband offering. Would definitely not have used XLN if we'd know how poor the service was. UPDATE: 6 weeks on and still appalling broadband service. XLN have two speeds at doing anything....dead slow & stop. Avoid this company at ALL costs. FURTHER UPDATE: Told today we are being upgraded to Superfast Broadband, but, its going to take TWO MORE WEEKS. That's EIGHT WEEKS to achieve what we've wanted from day one! Unbelievably pathetic 😡”

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Posted 1 year ago

“Even 1 star to much this company I was gonna give -100 star but no option worse company ever service is rubbish to many hidden charge when they make contact they said 28.99 first bill they taking from My account 121.40 my tariff was unlimited calls unlimited Internet even I don't make phone call or download I did cancel direct debit not recommended at all not don't use them”

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Posted 1 year ago

“A friend of mine has an account with you and he told me you are The worst company ever Terrible network every day with another excuse and then when I want to cancel, they wanna charge over £500 cancellation fee, all this when I am not getting the service at what I am paying for. Would not recommend to anyone!!!”

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Posted 1 year ago

“Constantly upping costs - when we tried to move had threatening letters outlining costs we;d have to pay even though being out of contract - service was average at best with slower speeds than other providers.”

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Posted 1 year ago

“Very disappointed with XLN , couple of times having issues with broadband and phone line. Taking ages to fix the problem, cancelling already arranged appointments multiple times. Leaving my business days and day with no service, which reflects on my customers. Totally disappointed. Not happy at all . Unreliable engineer service”

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Posted 2 years ago

“Very very disappointed with XLN. Unreliable service and engineers working with , who doesn’t attend their appointments . Last minutes cancel appointments . Very often having an issue with broadband and they do not respond quickly to sort it out. Raising prices while still in contract. Horrible”

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Posted 2 years ago

“Is over charging all the times everyone shuld be careful to this company they very rough Company”

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Posted 2 years ago

“Lost broadband on my business line no cameras no ability to charge customers unable to make contact with anybody apart from if I wanted to open a new account surprise surprise avoid”

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Posted 2 years ago

“Keep on overcharging my account, at one point they overcharged me by £400 and it took 2 months to get a refund!”

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Posted 2 years ago

“I REGRET ever signing up with this dodgy company, no response when there is an issue, staff are unhelpful, aggressive and repetitive. If you're thinking of going with XLN. THINK AGAIN”

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Posted 2 years ago

“Nightmare of a company to deal with’ I’m having to close my 1 shop & so I need to cancel all my utilities & this is the only company that will not take a landlord letter as proof’ although I will not cease trading as everything will be moved to my other shop they want proof from company house’ HMRC’ proof of liquidation’ disgusting way to treat customers”

Helpful Report

Posted 2 years ago

“Very poor service, business phone was out of action and was promised a call divert within 5 hours, did this happen? Of course not. Many phones calls and 5 days later our phone was diverted. Our internet is still down after almost 2 weeks. The assistance you get is almost sub zero, you never get a call back or an update. Simply one of the worst customer relationships that I have experienced. I will be upscaling this to a formal complaint which is a required stage of procedure before an official complaint to the ombudsman.”

Helpful Report

Posted 2 years ago

“Think Before you sign up, if I could give zero stars I would. Once you sign up you can’t cancel without big cancellation fee doesn’t matter if you sign up one hour ago or your contract expires. I was with this scam company for 4 years and for two weeks ago I had problems with card machine first they told me problem it is a battery and I must pay my self for it I did but still not working second they told me problem it is the power line and I change it still not working then he told me if you sign another two year contract we send you a new card machine and this one is very advanced and new in the market but when I received it that was a very old model and not even wireless I was with this scam company for 4 years and my old machine was wireless. Another thing is that even if your contact is expired and you give them your one months notice still you can’t leave them without a big cancellation fee .”

Helpful Report

Posted 2 years ago

“I was with XLN for 3 years, at the start, the price was OK, after 1 year, they increased the monthly fee and after another year the price reached 58£ . All the time they attacked me aggressively with calls regarding moving my home broadband to XLN, I requested them very politely a few times to remove my phone number from their list, finally, I had to block their number because they called again and again. The broadband service wasn't bad but nothing special for such a high price and that customer service, awful! Today I was told, that I won't be charged any fee, hopefully it is true”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. Since joining XLN we have had one problem after another. The communication between members of the company is non existent and they seem completely incapable of making a record of what has been discussed. I would advise getting everything in writing, though apparently when I asked for proof of payment through email I was told that they were unable to send me an email to confirm the payment. Ridiculous. We have been sent final demands for payments we were unaware of. They have tried to make us pay for a service we haven't even had. Make us pay nearly £500 in fees for leaving them when the reason we were leaving was because they couldn't offer us a service otherwise we would have stayed. Money grabbing and don't care about the customer. The service we have received is shocking. I am hoping we have finally seen the back of them.”

Helpful Report

Posted 2 years ago

“THINK BEFORE YOU SIGN UP...... Once you're using their services you can't cancel without big cancelation charges than your full contract left to pay like £499 + vat before the end of the contract, they renewed our contract and from 2 x bills that supposed to be £27 + vat each they managed to bill us £129 and didn't fix it and we didn't have another option than pay for it, otherwise we would face more charges, terrible company, no respect to their customers and sent letters with large figures to scare people to leave, avoid them, would give them 0 star if possible.”

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Posted 2 years ago

“Very bad services and charges, avoid this company”

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Posted 2 years ago

“Average service, speed of the line could be improved, BUT watch out for their HIDDEN charges...”

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Posted 2 years ago

XLN is rated 2.7 based on 263 reviews