XLN Reviews

Name: XLN
Rating: 2.17

2.2 Rating 400 Reviews

29 %

of reviewers recommend XLN

Company Reviews

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Metrics

2.2

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been an XLN customer for over 10 years, and I can honestly say that in all my years in business, I have never encountered such poor service. The customer care is practically non-existent. They never return calls when promised, and if you have an issue, you can easily wait over half an hour to speak to someone. The lack of communication between their teams is unbelievable. This is, without a doubt, the worst company I have ever had to deal with. I strongly advise avoiding this company at all costs”

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Posted 5 months ago

“This is the worse service.not good for business.i got line from last 4weeks.they give my brodbend line but phone line not active.i ring then at lest 20 times but every time they said its gone be fix within 24 hours.but still same problem.not good for any business.”

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Posted 5 months ago

“Avoid this terrible compnay. Frustrating to leave, they keep sending bills even though numbers have been transferred. They keep transferring calls from one department to the other. Hell on earth.....”

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Posted 5 months ago

“Very bad customer service more than 40 hours. My Internet down there, not fix no one answered properly”

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Posted 5 months ago

“They people that speak in the phone are so nice and understand you.Even if your stressed or get angry they try calm you down.Ive used loads of broadband providers and xln are the best so far,they don't speak to you like your daft. Id work with this company againj and again Too sum it up they're a 5* company who treats there customers well. Especially Ryan and Ivy has been as godsent, couldn't have done it without yous vxx”

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Posted 5 months ago

“I experienced extremely poor service. When I called, I was told to email instead. After emailing, I was directed to chat support. When I attempted to reach them via chat, the wait times were hours long. This process wasted my time and caused unnecessary frustration.”

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Posted 5 months ago

“BIG SCAMMING COMPANIE BE AWARE!!! “Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience was full of unexpected fees and broken promises. They charged me for insurance that I never agreed to, and when my contract was ending, they didn’t even bother to notify me. No call, no email – nothing. Instead, I got hit with extra charges out of nowhere. BIG SCAMMERS!!!! Their customer service has been awful. Every time I tried to get help, I was either put on hold for ages or just passed around without any real answers. It’s clear they’re more interested in squeezing money out of customers than providing good service. Was also miss led by there adviser that I am fully paid and after 3 months I was sent invoices for £171 after 3 months of closing account. The lady (HAMDA) on the phone was rude when I said I shouldn't be receiving this bill as I spoke to your colleague her reply was then you should clear your payments. In the end some how she managed to reduce the bill to £69. Please be very careful if you’re considering XLN. I wish I had known this before signing up – I definitely wouldn’t recommend them to anyone. I have had identical experience as the above review. When I asked for the money back they stopped the charges but refused to pay back what they took. I asked to stop the service. Then they threatened me with cancellation charges of approximately 500 I am going to complain to trading standards. They don't seem to care when I said to them. Let's see what happens”

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Posted 5 months ago

“**Beware of Hidden Fees and False Promises** "I’d caution anyone considering XLN Telecom. I faced unexpected charges, including insurance I never agreed to, and no notice when my contract ended—just surprise fees. Customer service was unhelpful, with endless hold times and no real answers. They seem more focused on profits than service. I wish I’d known before signing up. I wouldn’t recommend XLN to anyone."”

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Posted 5 months ago

“I had a profoundly negative experience with a fraudulent company that prevented me from accessing my funds, even after I had paid a considerable sum in liquidation taxes. Fortunately, COVSECLTD*COM came to my aid and helped me retrieve my lost assets.”

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Posted 5 months ago

“Shared my data unlawfully with a collection agency, when in fact I was not in debt with them. Charge amounts greater than agreed to direct debits and when you cancel a DD they start slapping on a load of charges. Go elsewhere, these guys are a terrible company.”

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Posted 6 months ago

“Be Careful of Hidden Charges and False Promises I’d really warn anyone thinking about signing up with XLN Telecom. My experience has been full of unexpected fees and broken promises. They charged me for insurance that I never agreed to, and when my contract was ending, they didn’t even bother to notify me. No call, no email – nothing. Instead, I got hit with extra charges out of nowhere. Their customer service has been awful. Every time I tried to get help, I was either put on hold for ages or just passed around without any real answers. It’s clear they’re more interested in squeezing money out of customers than providing good service. Please be very careful if you’re considering XLN. I wish I had known this before signing up – I definitely wouldn’t recommend them to anyone.”

Helpful Report

Posted 6 months ago

“It is one of the most occupied and looting tin and most impersonal in the world of England”

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Posted 6 months ago

“The wifi is okay bit the invoices are always wrong. Don't believe a word the sales people offer you. Three months on, I am still trying to get reimbursed for the early termination fee charged by my previous internet provider. I signed up to £19.95/month then by month 3 they had added extra's to take the bill to £32. They keep adding on extra's that I haven't agree to and never refund the full amount that has been charged. I wish I had seen these reviews before signing up to XLN.”

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Posted 6 months ago

“Worse company in the world. Even I can’t give one star”

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Posted 6 months ago

“The call time to get through to connections is exceptionally long. I gave up after 1 hour 15 minutes and another 50 minutes. This was to correct an address error made by the salesperson. When I asked to put in a complaint, they wanted to know my resolution: uhm, reduce the call waiting time! and ensure that customer service operators are trained. to ensure the full correct address is put in. They said that wasn't possible. I had to persuade customer service to take this seriously, and for them to put in the complaint! Really not sure I can put with this. so will be cancelling my order.”

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Posted 6 months ago

“I am extremely disappointed with this company. Despite cancelling within the 14-day cooling-off period, I was still unfairly charged £513. After attempting to resolve the issue with the company, including contacting the CEO, I received little to no help. This entire situation has caused me a great deal of stress and has severely affected my mental health. It’s clear that this company is more focused on taking advantage of its customers than providing honest, fair service. As a small business owner, I expected better support, but instead, I was left feeling ripped off. I will be pursuing legal action and would advise others to be cautious when dealing with this company.”

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Posted 6 months ago

“Abysmal service: they keep increasing the bill and decreasing the service quality. If you have an issue, good luck getting in touch with some of the clueless drones in the "support team" and I use the term very loosely here: it is more like the "responsibility ping pong team", to be honest (unlike them). AVOID AT ALL COSTS!”

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Posted 6 months ago

“XLN have made me ill ! I signed up to £22.49pm I have constantly been charged what they call "additional charges" £6pm extra was charged , when I eventually got through they said it was insurance in case something happened to the BT line because BT charge in the region of £150 to come out which is a lie because a customer would not have to pay for a fault in the BT line, they eventually refunded me but only after an extremely exacerbating call, also £5pm was added again after waiting for an hour I was told it was a "care plan" so that I could buy a new router should mine malfunction, as with the insurance charge I had never asked if enquired about anything, I had no need to, also, I was charged over £14pm extra for 4 months before I noticed ( I will explain why) after waiting an hour I was told the monthly charge had increased £5 since Feb, I have NEVER been able to access the app to gain any information about my account so I have never been able to find out what I am being charged for, I argued that I signed up for £22.49 for 2 years and was nit aware of an increase, they said they emailed me; they never, the only email I get is to tell me my invoice is ready but I then cannot access it, they do not offer solutions, the agent fired so many screen shots at me if my invoices for me to read, thus was on my small phone screen , so overwhelming I could not possibly go through them at that point, they sent they voice recordings of when I signed up but surprise surprise they would not play...please people avoid this company, remember hundreds of people do not bother to write reviews as they are so fed up , this has been my worst ever experience with any company in 40years of being in the adult world.”

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Posted 6 months ago

“Rude, incompetent and slow wifi”

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Posted 6 months ago

“Disgusting company. It took a year and half+ to shake this dodgy company. They refused to let us cancel so many times. Then when they finally did let us cancel. They stole many from our account for months under the false claim that our new company hadn't taken over the line. They refused to refund us any of the money until we sent proof from the other company that they were lying through there teeth. Which we did. Despite all of this, they still haven't returned the money they stole from our family. They have wasted hundreds of hours of ours on the phone. It's clear they hope that we'll give up if they keep wasting our time for long enough. We have chased this matter every week for months (often multiple times in the same week). Absolutely shameful. I hope you're company goes under. But before it does, I WANT MY £238.94 BACK!!!”

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Posted 6 months ago

XLN is rated 2.2 based on 400 reviews