DIABOLICAL COMPANY. I signed up £22.49 per month. Advertised at £17.99 per month,I joined as it was still a bit cheaper, I have NEVER been able to access their app to view statements, I have had "additional charges" applied constantly these were explained as a care package, an insurance package and recently a care plan, in October I rang to ask how much I will be charged for November as I did not want anything extra charged, however I was charged an extra £8.78, when i rang my explanation above was ignored they said they would refund £5 but not £8.78, I never got it, the agents in my opinion are trained to confuse customers, the system for generating invoices are very confusing,the speed I slow and often freezes, I was never told of an increase but have had two, i was told I was informed via the app which again I explained I can't access it, I was told it is not their fault that I can't access it but in my opinion it is their responsibility to supply and app that works or send the invoice by post. There is so much more I just don't have energy, another customer wrote that this company has effected his mental health, well it's doing the same to me..AVOID AVOID AVOID...PLEASE LISTEN...there are so many better companies. I have also seen where one person went to the ombudsman, won but they still charged more money !!!