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XLN Reviews

2.7 Rating 263 Reviews

43 %

of reviewers recommend XLN

Company Reviews

2.7

Based on 263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stay away from this company. The price the quote is not what you pay there’s hidden charges then they charge insurance incase there’s a problem with your line . I just wish I had not gone with this company now I can’t get out of the contract . Horrible company and I got bullied by the sales rep to join .”

Posted 3 months ago

“Shambles. These guys are con artists. I tried to leave them after my contract expires they told me they will take the number as it belongs to them. I had no choice but to stay as I couldn't afford to lose the number. Now 6 months later I have no internet no phone line and a customer service telling me buch of lies everyday.”

Posted 3 years ago

“THEY SHOULD BE CLOSED DOWN - THEY GO AGAINST THE GDPR REGULATIONS ON A DAILY BASIS”

Posted 3 years ago

“Avoid at all cost .. this has to be the worst and most threatening customer care I've had in my 23 years of running business, after I've close an account with them I'd had for over 10 years for severely over priced and awful service.. the amount of "warnings" about if "I would be fined if I was still under contract" ( I was not) not to mention up selling of it's other products despite being told on many occasions I did not want to be contacted about them. Truly terrible”

Posted 3 years ago

“Just avoid this company and save yourself the aggravation, my costs have nearly doubled in twelve months with this outfit, complete rip off !”

Posted 2 months ago

“To whom it may concern Account number 4601532 I used to be a customer of yourselves. I recently sublet my business and the new owners decided to keep using your services. As I no longer use your company I called up to clear any arrears and move forward. I was made aware that I was being charged for over a year for a service that I NEVER used your card machine. I NEVER received your card machine.. You can check to see if it has ever been used.. My mistake on not checking my payments to your company. But to try to charge me for a machine that I DO NOT HAVE AND NEVER HAVE.. Your company is constantly threatening to take legal action for a machine that I NEVER HAD.. I wpuld like proof of your delivery to my company.. I would like proof of any usage of your machine.. As I am on hold to your company right now for over 24 minutes. One of your staff just called me Raji.. As I accepted his call I told him that I wpuld like to make a complaint to your company and conveniently the phone like just got cut off.. Your company are fraudsters and thieves.. I will be more them happy to allow this to go to court and take this matter further for harassment that your company is causing myself.. I sold my shop due to stress and ill health and it seems your cowboy of a company is is trying to steal money out of the sub letters account.. Still on hold proves how much of a shambles of a company you are.. I expect a phone call by a manager to resolve this matter within the next 7 working days.. Any further correspondence from yourselves after this time frame I will make a claim against your company.. A very Angry ex customer.”

Posted 3 months ago

“WORST PHONE COMPANY ,WISH I HAD NEVER JOINED THEM, SCAMMERS AND USELESS , CUT MY BUSINESS PHONE LINE ON THE WRONG DAY LEFT ME WITH OUT A PHONE OR CARD PAYMENT MEANS, phones arrived 2 weeks after switch over from previous supplier, answerphone does not work after 10 calls to sort it out, never call back when they promise to. cannot speak to any one in complaints department to resolve issues , they leave you on hold for 45 mins before you get tired and hang up. they want your money and dont care about giving even a basic service”

Posted 4 months ago

“Fault with XLN email account. Tried to contact them numerous times all they do is play you inane music! Payment is made to Daisy COMMUNICATIONS but they said contact XLN to resolve the matter but they don't answer phone calls. Never used to be this bad. Very poor service now.”

Posted 4 months ago

“As with many others, the sneaky addition of the Business Assurance charge was implemented, without my consent. I have an email with confirmation of my contract, and this charge is not mentioned. They send out ‘E-bills’ which list the total amount due, rather than itemising what you pay for which is how they get away with it. When it was always near enough the expected amount, it wasn’t questioned. After the first 18 months of my contract, the standard tariff was then to increase from £25 to £45, but with inflation they have now set it at £54. They did give me notice of inflation charges 10 months ago and said it would be 4%. I tried calling to discuss the Business Assurance charge that was not agreed upon, only to be met with quite an aggressive customer service representative (hi Lynette!) who insisted that they sent me a letter (which I hadn’t received) and the letter gave me the option to opt out of the charge. She said it’s my own fault for not noticing the charges sooner (tbf she has a point here, I should’ve noticed!) When I asked for the charges to be cancelled going forward I was then threatened with huge costs should there be a fault on the line at any point and was told they’d charge me close to £200 if BT had to be called out + it would be an additional £140p/hr if they had to do any work on the line. Not entirely sure why I would be expected to pay for a fault that is completely outwith my control. Most broadband providers will compensate you for loss of service, not charge you more for it. All of this is on top of the internet not even working properly! The computers are slow and it doesn’t work on our phones at all. In short - please avoid this company at all costs. Poor product, terrible customer service, and extremely expensive.”

Posted 4 months ago

“XLN is unprofessional communication centre now due to their silly mistake they gone give new name as DAISY Communication and make more scam with innocent people. TIME TO CANCEL THE Direct debit and make a formal complaint to the telecom Ombudsman. Keeping cheap labour giving them ZERO training about customer service and about their own product. I have made numerous phone calls to XLN in last 3 months, I have spoken to numerous people in XLN included T2 Escalation team (Olivia), Hajra Account Management team, who are stating new story every time and never come out with solution. Firstly, they decided to live my internet (fibre) and landline (Cloud Voice) without communicate with OPENREACH as they haven’t completed work at my office. To cover their fault sent me new Broadband with dongle. Which was wrong broadband not compatible with dongle. Than 2nd compatible broadband but faulty part. 3rd One works but too slow producing 3.8MBPS download speed and 1.8MBPS upload. They make promise and send you text to someone will contact you and never received call from them about this issue in the past 3 months. This issue is still going but nothing they care about I lost 3 months sells around 70% due to their stupidity. Secondly, they live my cloud voice without informing me what to do and install app. Lost another 2 weeks calls and sells 1st Month of September. They don’t care about it and I contact them again after 1 week realise yes, they make another mistake and will send me link of WEBEX app technical team to install and run my landline. After 2 weeks this WEBEX give up and again no calls incoming or outcoming. Waited 5 weeks nothing been changed and lost all 90% sells due to their unexperienced and absolute awful business with terrible customer service. I would like to suggest local business please avoid this XLN or DAISY communication for your business as they will ruined entire business and feel no shame. Re: 14487987”

Posted 4 months ago

“First of all I think these people that gave XLN 5 stars, must either be friends or family, more likely work for them. This company is a real cowboy outfit there's so much to complain about, but for now my new main issue, is that I've just lost over £239 through their useless terminal. All due to a faulty machine. I phoned the technical department while the customer was here, but technical help is non existent. After you go through the multitude of questions all with options 1-4, you then get told to wait in a que, but there's no mention of where you are in that que ( after 10 minutes my customers said they'll leave it, won't be back until the end of August). During my third call to XLN, I phoned the out of hours, on another line, because I was so frustrated I asked them to listen to their so called technical support response which was just a recorded message saying the same things over and over again. I also asked if I was being charged for all these calls and was told by Kirsten I might be, some 300 numbers you have to pay for. I told her it was ridicules who was going to compensate me for my lose of sales. How can anyone run a business with faulty equipment and no technical support. She said she'd pass it onto the correct department. Meanwhile I'm left waiting, not knowing when or if they'll get back to me. All the while running the risk of losing more and more money. The majority of my customers pay by card, are not all local, just passing through and many have a long way to travel. I think what I'm going to do now is use another card provider. I know its going to cost me more money but I can't afford to keep losing sales. I will also be having a chat with the ombudsman to see if he can help.”

Posted 2 years ago

“thiefs.. hidden extra charges”

Posted 3 years ago

“The most useless service provider I’ve ever come across. I’d wish I hadn’t change from the my old provider. I’d only did as I felt sorry for the rep. Anyway I joined them last year and to begin with it just wouldn’t pick up the signal so I had to move the router right next to the phone socket for it to work(never seen that one before) anyhow it was ok till I got my bill and noticed an extra £4.50 charge for insurance. I cancelled it as they never discussed it with me and from then on more and more problems happened. I’ve spoken to them God knows how many times but they just can’t sort it out. It loses signal for a few days and then it’s ok for a few days. I’ve just had enough, they keep asking me to open the main socket test this test that and nothing. They now want me to accept to pay £175 plus vat so the BT engineer to come to my shop to check the inside line, but the phone line is fine no problems with calls. I am paying over£60 every month for a service which I don’t get and losing orders as it’s not connecting properly. MY RECOMMENDATION IS GO SOMEWHERE ELSE AND DON’T EVEN CONSIDER XLN.”

Posted 3 years ago

“scam company, been using them for the last 3 years, was trying to look for a new supplier, and they promise me to renew my contact with price that's lower than anyone else, and next month, nothing happened. called again, promised me will get that sorted out as well as refund the difference i paid last month, and again nothing happened. they just want to keep on dragging you for as many month as they can and before you realise, you have lost hundreds already. disgraceful”

Posted 3 years ago

“Please don't go sign up with this company. Customer service is a joke Confirm contract cost on the telephone and they change this when its come through the post with additional add on charges which they denies”

Posted 3 years ago

“wrong prices , wrong costumers servis ....all have chiper”

Posted 3 years ago

“Avoid avoid avoid . Even after you join them they constantly hit you with marketing calls . 3 years since I left them they still call me and disturb me every week . Do not give them your details or else they will drive you mad . I block their numbers they call me from different ones”

Posted 3 years ago

“Shocking service , company sends old hat card machines out that do not work and still take your money off you , asked for a callback nothing only problem after problem buffers regret signing up to this 10 months in I can still not take card payments I going disgraceful wat to treat small businesses”

Posted 3 years ago

“Avoid at all costs This business is untrustworthy unhelpful and take money off buisness and do not provide the service but still expect payments a Joke ! And they don’t bother to get back to you either my machine has been unable to take payments for months and they don’t care”

Posted 3 years ago

“Avoid XLN. Nothing is excellent there. We contact them many times trying to reduce our bills because we no longer use their services. We moved into a different office with broadband and telephone lines included in the rent, so we do not use XLN anymore. They do not care about you, just want your money even they do not provide any services. On top of that, as we are a long period customer, they rise our bills without my consent. Now we have to pay nearly £70/monthly for nothing. Customer service always said sorry, we can't help you. Avoid XLN. I’m sure that they push their employees or pay third parties to write reviews to keep their ratings up.”

Posted 4 years ago

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XLN is rated 2.7 based on 263 reviews