Very Poor Experience with XLN – Avoid Unless You Want Trouble I signed up for XLN’s Cloud Voice and Fibre 80 Broadband service expecting a straightforward process, but the reality was far from ideal. It took nearly a month for my Cloud Voice to be activated, which caused significant disruption to my business. Setting up the service was a nightmare. The instructions were unclear, and the process was unnecessarily complicated. Whenever I reached out for support, I was met with rude and dismissive staff who seemed uninterested in helping. Worse still, I found myself being overcharged for almost everything. After signing my contract, I noticed extra add-ons had been included without my consent. Their approach appears to be to automatically add these extras, and if you don’t actively opt out, you’ll end up paying for services you didn’t want. When my contract finally ended, XLN did not notify me. Instead, they rolled my contract over on a rolling basis, and I was suddenly paying double what I had originally agreed to. I strongly advise anyone considering XLN to be very careful—monitor your contract end date and check your bills regularly for unwanted extras. My experience with XLN was disappointing at every stage.