This is by far the worst company I have ever dealt with in all my 28 years in Business. Rep came around in April promising everything landline, broadband at £27.95 per month and a handset, as I was out of contract I thought I would give them a go, I so wish I hadn't. It is now June and so far we have been sent no router, hub or handset just an engineer who for some reason went to the exchange and changed our number as he could not find our DP box, since then we have had to get another engineer around to fix this and they could not believe what he had done he had created a bloody mess. We were charged a first bill of £36 by these clowns and I have just seen the recent bill from them is £104 plus for 3 landlines!!!! We have one we don't even have internet from them as they haven't sent any equipment out. So I phoned my previous supplier only to be told you have not been switched you are still with us and I set new deal up with them who promised everything would be sent. This was sent next day and I have set it all up myself they even sent me new phone handsets. I have now cancelled Direct Debit to XLN as they were never in charge of my lines or broadband at any time and trying to phone them is useless as no one ever answers. I have also opened a case with RESOLVER against them and spoken to the Small Business Bureau as XLN were charging me for an account they didn't have and according to my rights I am able to cancel at anytime if the supplier has not set up what was agreed and I think 2 months is more than long enough, or much too long to change over landline and internet. No doubt they will get hold of me shortly when they see DD has been cancelled. I will also be looking for my first payment returned as they just seem to charge what they like set up an apparent account let you log in but at no time were they actually my suppliers. Apparently this used to be a very good company so the top management need to sort this shambles out. If I could give less stars I would. Luckily I kept all paperwork and screenshots from the Rep of what was promised plus the price and now am just awaiting email to say my account has been cancelled with no charge to my Business plus a return of the first payment we made. An absolute nightmare from the start.