Unbelievably awful company. Conned me into moving broadband and telephone services to them by lying to me, then trying to communicate with them is nigh on impossible - they answer the 'phone in three rings, yes, but there's no-one there, you just get stuck on hold for twenty minutes. Anyway, having promised the earth and a huge saving (£500 apparently - turned out to be less than half that) they failed to deliver a single thing, no engineer, no hub, no telephone. As a result of that they've done we may even lose the telephone number that we'd had for thirteen years. if you value your telephone and broadband services stay well clear of these clowns.