Awful company, not interested in sorting the issue out. Not worried that a business isn't able to trade as a result of no broadband for 2 days. Done all they ask with sockets etc and won't send an engineer out unless a photo of the socket is sent. This is a business line, which isn't cheap and you get worst service than a standard domestic broadband line. Took 40 minutes each time to get through (Not the 6.8 seconds listed on their website!), first time I was lied to and they knew it too. Second guy gave a little more assistance but again no engineer being sent. Did what they asked and still no engineer and more importantly, no broadband. Company is shocking. Put me on hold and got cut off (yeah right!) Sat waiting to get through again and have been for another 20 minutes. Why hasn't the guy I was speaking to phoned back! Avoid at all costs. Legal route will follow!