If I could give less than one star, I would. I signed up with XLN when I first opened my business studio, drawn in by their impressive sales team. Unfortunately, my experience has been a nightmare. First, the internet service was terrible. But what was worse were the hidden charges. Shortly after signing up, I noticed I was being charged more than the agreed amount. When I called, they refunded one charge but not the others. They stopped the hidden fees for a month, only to resume them again. When I called to complain, they said they couldn't refund the charges. I told them I wanted to cancel, and they assured me I could switch to another provider without needing to contact them directly, as they would be notified. I switched providers, believing the issue was resolved. Five months later, I discovered XLN had continued charging my account. When I called again, they claimed they hadn't been notified of the switch. I asked them to cancel the contract, which they confirmed they did. Yet, the charges continued. Despite their promise to refund the payments taken after cancellation, almost a year has passed, and I have yet to receive any refund. The icing on the cake? This morning, I received an email from a debt collection agency (CARS) claiming I owe XLN nearly £100. A fantastic way to start the day! If you're considering XLN, I strongly advise against it. Don’t be fooled by their promises. Since switching to Vodafone, their team mentioned it’s not uncommon for XLN customers to face similar issues – including unauthorized charges even after switching providers. Stay far away from this company.