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account number 4775088 - I realise that my previous review didn't mention the account number. I was very happy with the detailed support that Jay gave me today that resolved an issue I first raised a few days ago. BUT the first person who tried to help me made a suggestion that I realised would have brought our internal network to a standstill (setting the same 192.168.1.151 ip address on network adaptor on every PC on network - which surely would have got them all clashing??) I didn't do it when I realised what it looked like I was being asked to do. I then called back and was told we needed a static ip address (which turns out we have to pay for) but that didn't fix the issue. Jay finally diagnosed a configuration problem on our router, whose config had been wiped by a prolonged power outage. So certainly the first person needs more training and the second person perhaps should have probed further as to why I was getting "your ip address changed" errors.
7 years ago
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XLN has a 2.1 average rating from 409 reviews