Worst company ever to deal with. Tried to cancel only 5 days into the contract but they threatened that I’d have to pay £400 fees as there is no cooling off period. I changed to fibre and the connection was still as bad. They told me I can only use one device at a time (seriously ?!!) so I have now cancelled. Once again I’ve been threatened with the £400 fees but they can take me to court, I’m not paying. They don’t scare me. I know my rights and they haven’t provided me with the service I signed up for. Therefore I have the right to cancel without charge. Please do not sign up with this dreadful company !!!