On my second order, they did not include the promotional item, even though I paid for the qualifying item and it was listed on the invoice. After several days of emails, which included the suggestions of "try looking in the box again" and "did the package have a hole in it", they finally told me to buy from them again and maybe they would send it next time. So I emailed legal and requested my account be deleted, got a similar run around, and now months later I'm still getting random emails from them but they claim that "deletion can take several months". It's been several months already, no deletion so far but still random emails.