AVOID THIS COMPANY. Returns are a rip off. They're making money from returns! They deducted £1.99 (their processing fee) plus the delivery fee I originally paid, £2.99, from my refund. I cannot see mention of this deduction of £2.99 delivery fee in their online terms and conditions laid out when I returned the item. No other online clothing company I've bought from does this! So I rang twice to request Ts and Cs stating this to be emailed to me, it never arrived. Their customer services staff are abrupt, rude and patronising.
1 year ago
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