I ordered clothing to be delivered in store, the expected delivery time was 3 days. I heard absolutely nothing, no e-mail, the only way I could see the order was placed was because I could see the payment had gone through. 6 days later I went into the Leighton Buzzard store to see if it had arrived, it hadn't. I emailed customer service twice about a week later with my paypal reference proving I had paid, no response at all. I went into the branch yesterday, more than 4 weeks after the original order, they had it but couldn't give me the parcel because I didn't have an e-mail reference! I told them to send it back, I paid over a month ago, I just want my money back now. They only send parcels back once a week and it may take a while to process the refund! I will never shop with them again and in the meantime they still have my money (strangely enough they took it very quickly).