I had a £30 e-voucher for Christmas, along with a couple of gift cards from other family members. I finally went to submit an on-line order only to find that I cannot use my e-voucher with my other gift cards, which would mean that I would have to spend extra money on P & P charges to split the order into two, whereas the overall order allowed for free postage. I did an on-line chat to check on this policy and then submitted a complaint (which has not yet been responded to) and have finally called the company this evening only to have this confirmed. I am very disappointed with these policies and the fact that Customer Services did not seem to be that bothered. To rub salt into the wound, you also have to pay £1 delivery for click and collect to your local store if you spend less than £50. Not a happy bunny and I will therefore, no longer ask my family and friends for gift cards or e-vouchers for this company. Rip-off merchants trying to get as much money out of their customers in a world where every money counts - disgraceful!
6 years ago
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