To be honest, these reviews given do have some truths behind it, and I don't doubt your experiences given. They had me question whether I've wasted my money on a questionable company. My experience was far from the case, more along the lines of bittersweet. I ordered a mug printed for a friend, but it was cancelled on copyright grounds. Very understandable. The one thing I was not expecting was an expeditious refund a few hours after receiving the email of my cancellation. The person on the email was definitely professional, and patient. Email-wise, the confirmation for my order was painfully very slow (haha). Perhaps its because they're busy with orders and whatnot. Regardless. They did their job, gave me a full refund, and I feel I need to give credit where credit is due.