We used Zazzle to order stationary for a wedding because we liked the design. The first order went fine (save the date cards). However for the following two orders (invitations and menus) they sent the wrong card both times, and both times the replacements they sent were also the wrong card. In the first two cases we ordered white linen card and the third we ordered white matte card, but we were sent:
1. White linen card
2. White matte card
3. Cream linen card
4. Grey matte card
5. Green/grey matte card
They only sent us the right card 1/5 times. That’s a shockingly bad success rate and a terrible waste of resources. None of our stationary matched and now we don’t have the right menus for our wedding. It’s not going to ruin the day but it’s absurd that a printing company can’t select the right card to print on.
I can’t emphasise enough how much you should avoid this company if it’s important to you that your stationary matches.
3 years ago
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