They don't even deserve 1 star. I ordered a seating chart poster for my wedding and even paid extra to ensure it would arrive on time. It shipped within a reasonable amount of time then NEVER MOVED from some town in NY. I emailed customer support and they avoided my concerns simply saying my order shipped and should be to me by the next day. Well it never came. I called customer support with the same issue and he said he would put it as a code red and get it shipped to me. Well it still never came. I ended up having to scramble to come up with a plan B 2 days before my wedding!!! Never order from this company, they are horrible. I will be bothering them to get my money back until they refund me.