Product showed up damaged. I sent an email with pics and explanation to my contact at acoustimac, no response. I had fixed the product myself, (the wooden frame had been broken on a few of the panels I ordered) but I always kind of expected they would, provide me with some store credit, or at least apologize that I spent like 1000 bucks on panels and then had to fix the product upon arrival. Nothing. I wanted to love this experience, because they had been responsive up to the point of getting my money, but once they had my money, it was like forget it, I guess. Bummer. I wanted to do more business with these guys, because for the money, the product is cool.