I placed an order for 6 cases of rockwool on Nov 1. The receipt I received said it would be shipped no later than 48hr after the purchase. I was expecting it no later than Mon Nov 7. The tracking number they gave with the order didn't go anywhere. I called on Mon when the order didn't arrive and was told there was a problem with the tracking numbers. "We' ll find out and call you back". 3hr later I hadn't heard anything so I called again. I talked to the guy I placed the order with and he said the tracking numbers were being corrected and would be posted in a few minutes. 45 min go by and nothing changed so I called again. Sales guy (Eric) said the shipment was in Atlanta and would arrive on Nov 9. Still no update on the tracking. Finally at about 5pm I get a tracking email from fedex saying the shipment would arrive on Nov 9 and that it was still in Tampa!!!! I had workers here to do the install on Monday that I had to pay. Eric's attitude is "hey, that happens, wish I could do something". I paid more than half the cost of the product to have it shipped. I would think there would be follow up on shipments to see if they actually made their destination. Not so. And of course, no compensation for my out of pocket expense because "hey, that happens". No responsibility or follow through.