Absolutely zero communication from them. I emailed asking if my order had been dispatched as it was a few days, I then received a generic email to say it was dispatched, but no tracking info. I emailed again a couple days later asking for the tracking info and I didn't get a response from them, again. So I had to open a PayPal dispute, and even though I did eventually receive my order (i received the tracking info the day after the PayPal dispute opened... Not too suspicious), they sent 2 cans instead of bottles and haven't yet refunded me for the bottles. I had a £60 order, which I'd consider quite big. They do have a great selection of products, though a lot of it not in stock.