American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.51

2.5 Rating 555 Reviews

32 %

of reviewers recommend American Candy Co

Company Reviews

Questions

Metrics

2.5

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5

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Phone:

Email:

support@americancandyco.co.uk

Location:

179A Oxford Road,
Reading
Reading
RG1 7UZ

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American Candy Co 1 star review on 31st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sweets arrived promptly and were greatly appreciated by my daughter who loves their sour taste.”

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Posted 2 years ago

“Ordered 5 beverages from their website. Received 4 of them. Took a week for the order to arrive, ordered on a Monday and it was shipped on the Thursday. Arrived on the Monday. Opened the box to find 4 out of the 5. I sent an email regarding getting a refund for the missed item. Been over a week and not heard back.”

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Posted 6 days ago

“Will not order from this company again! Should have read the reviews first!!!!! Ordered 3 items for my grandsons birthday. Supposed to get an email from courier to advise delivery. After a week with no further updates, emailed the company asking for a delivery timescale got auto reply and nothing else. Too late for his birthday part of order arrived. Emailed re missing item same auto response again. Got phone number from their website, tried to phone twice, you guessed it! Recorded message says it will put you though, but after around 10 rings recorded message says nobody available to take your call! Customer service NONEXISTENT!!!!!!”

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Posted 2 months ago

“Placed an order and never received the order and they didn't respond to my emails asking for a status. They just kept sending an auto response saying that they had received my emails. I had to file a dispute with my bank to get my purchase price back.”

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Posted 2 months ago

“Placed an order, after a week I received an email saying that the order had been partially refunded as "some" items were out of stock. I emailed - no reply The order for the goods was cancelled & refunded BUT they kept the shipping fees even though nothing had been sent I emailed - again no reply”

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Posted 5 months ago

“Should be zero stars. Ordered 5 items for my son and received only 3. Tried to contact them multiple times and got no response. Do not order from this company unless you're happy to risk your money.”

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Posted 6 months ago

“I'd give them 0 stars if I could. I ordered 2 chocolate bars for my child for Christmas. About 2 months later, Royal Mail managed to deliver one - not the company's fault but I emailed to explain what had happened and that there was only 1 bar delivered. They repeatedly failed to respond to emails and have, effectively, taken money for something that they presumably haven't sent. I see I'm not alone so shall be treating this as fraud and will report accordingly.”

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Posted 6 months ago

“Brilliant service from start to finish. My order was dispatched quickly and arrived within 2 days with royal mail. All the products were long dated and just as ordered. Happy to have found this website, will be making loads more orders!”

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Posted 7 months ago

“Ordered in November, nothing has arrived and messages both through the onsite system and through email are being ignored.”

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Posted 7 months ago

“Order submitted 07 Dec (Christmas order for Children) with items in stock and advised 2-3 days to dispatch, 08/01/26 still nothing received. Funds debited from my account!! Have contacted ACC 3 times by email to seek an update and advise, to date no response. I have requested a refund as goods not delivered as requested or sale honoured. STILL NO RESPONSE. I have forwarded this to my bank to action and will reporting ACC to trading standards. Dismal performance.”

Helpful Report

Posted 8 months ago

“Paid for items 30/11. 5/12 the company claims they’ve sent them. The tracking was never provided, the parcel never arrived. Requests for a refund have been ignored. 5/1- nothing, no items, no response, no refund. Report to Trading Standards via Citizens Advice online.”

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Posted 8 months ago

“Never arrived, no response and no refund”

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Posted 8 months ago

“Thank you for sending long date items and issuing refunds for items without prompts which weren't in stock! I was worried by negative reviews, and found that my order wasn't shipped in the expected time, but I did get my parcel within 3 weeks, and was pleased with the items contained! All I can think is that the company has a small work force, have been inundated with orders, and have struggled to keep up, so if you place an order I'd expect to wait longer than a few days for your order!”

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Posted 8 months ago

“I ordered from the American Candy co for the first time recently. I made a fairly large order. I did not receive three items. I promptly contacted them to ask about the missing items. Initially I did hear back but I never received the missing items nor was I reimbursed for them. I chased this for a month but eventually they stopped responding. I would not recommend the American Candy co. Very poor business practices and horrible customer service.”

Helpful Report

Posted 8 months ago

“Where do I start. 11 Days to receive only a part order.of the order No Response to my emails (7 emails sent) No Refund for undelivered items No feedback no apology absolutely abysmal customer feedback. The only reason I have given them one star is because the feedback site will not let me give zero stars.”

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Posted 9 months ago

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Posted 9 months ago

“They sent me the wrong items. I have emailed 3 times and no reply. Yiu then ring and nobody answers and the mail box is full,so you can't leave a message. I would strongly recommend not using this company as service is dreadful.”

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Posted 11 months ago

“Absolute Sh** show of a company , dont answer emails , paid for 24hr delivery and still no parcel 4 days later”

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Posted 11 months ago

“It’s a shame there are not a negative star feedback…have contacted the company numerous times on there contact email as well as there contact form on the website as items were missing from my order. No refund and no response. DO NOT ORDER FROM THEM! Unless you like throwing your money away”

Helpful Report

Posted 11 months ago

“Missing items from my order. Have emailed and only received their generic email in response to say they would be intouch and heard nothing else from them. Disappointed with their lack of customer care and also the fact that I paid for items I did not receive. Not happy with experience using this company at all. Would definitely not recommend!”

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Posted 11 months ago

“Ordered American Chex Cereal from them at £55.93. Never received it and they will not answer my emails. Do not order from this company.”

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Posted 1 year ago

American Candy Co is rated 2.5 based on 555 reviews